I had an extremely frustrating experience handling a total loss claim with Liberty Mutual/Safeco…read moreand will not be continuing with this company after this claim is closed. The biggest issue throughout this process was communication, lack of transparency, and lack of attention to detail. I repeatedly informed my adjuster via email that I was surrendering my totaled vehicle to Liberty Mutual. The tow company had already picked up the vehicle, yet the payment portal still incorrectly reflected the LOWER "owner retained" payout amount, deducting over $4,000 in salvage value as if I were keeping the vehicle. I had to personally review the settlement documents myself, identify the discrepancy, and continue following up to get answers. At no point was the situation clearly explained until after multiple emails and unnecessary stress on my end. I was also disappointed in the valuation process itself. The comparable vehicles Liberty Mutual initially used did not accurately reflect my vehicle, and I provided additional comparable vehicles that made far more sense based on mileage, condition, and market value. Despite providing this information, the company refused to meaningfully reconsider the valuation. What makes this even more disappointing is that I have been a loyal customer with Liberty Mutual/Safeco, carrying not only auto insurance but also homeowners insurance through them. After years of paying premiums and trusting this company, I expected far better communication, customer service, and claim handling during a stressful situation. Losing a vehicle unexpectedly is already difficult enough. Instead of making the process easier, Liberty Mutual added confusion, poor communication, unnecessary delays, and extra frustration during nearly every step of the claim. While the issue was eventually clarified, customers should not have to repeatedly correct claim information or chase down explanations for major payment discrepancies. Based on this experience, I would not recommend Liberty Mutual/Safeco for claim handling.

I give zero stars their driver crashed into my neighbors retaining wall took out my fence heavily…read moredamaged my yard. They fought my neighbor nearly a year till they paid him for his retaining wall and I couldn't put my fence up till the wall was complete now they are doing the same with me on the fence and damage to my yard. Stay away from them terrible shady company.

We use Josh Grable for our auto and renters insurance. I wouldn't go anywhere else. The people I've…read morereferred to him think he is great as well. Thanks Josh!

Roy was a tremendous help when we didn't know which way to turn for social security disability…read moreadvice. He did all the work and answered all our questions. He always called to let us know what step was coming next and what to expect. He made the process easy and it didn't cost us anything. We highly recommend Roy and the Resource Center.

Our church has been trying to get a hold of somebody at this agency since may! We have had no…read morereturn phone calls nor returned emails. Our church is desperately seeking answers in regards to our property insurance! I have even contacted the insurance carrier directly and advise them that Marcus Troup insurance group is completely unresponsive! Do not waste your time with this company! We are beyond frustrated and still have no resolution.

I've received multiple letters in the mail stating I owe money for some reason I've called Marcus…read moremultiple times but only spoke to him once. He said he would look into it and call me back that day or the next morning and never called me back. I've since called 8-10 times and have not gotten an answer. This place is ridiculous. My whole family does business here and I have still not gotten a call back or spoken to anyone about the problem 3 weeks later.

This agency does not work for the customer. It wants to sell insurance but does not want to do…read moreanything to facilitate the process. Cannot take pictures of your house, insists that you take them according to their specific instructions and e-mail them to the office per Megan. Have not talked directly to the agent in over a year, only to Megan, his assistant. Recieved notification from my mortgage company that we did not have home insurance and was told by Megan at FCNB that I would have to get my new home insurance company to give them a fax number because they did not have it, although they sold me the policy, in order to get proof of insurance. Incredible ignorance, absolutely no service or help.

Kathy is a top notch agent. I have known her and done business with her for over 15 years and she…read morehas always gone out of her way to make you feel like you are just as important as her largest account. She knows her business and has great customer service!

From the owner: In a world that is ever-changing and busy, it is our aim to ease the stress that can come from…read moreinsurance decisions by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through good and bad times. It is this belief that stands behind what we do. License #: MO-187377

The company has no agents now. They got rid of them no explanation or anything. Just call the…read morecorporate office for your needs.

over $80,000 of lost property and they r **allegedly** giving me $2500. the desk agent Rickey has…read moretaken over a month and a half to get back to me, and has said extremely bigoted, racist, and homophobic comments towards me and hung up on me when confronted about it. I still have not received compensation for my damaged items or personal property. They r criminals and thieves. DO NOT USE THEM!!!

Ron has been my agent for several years and I will never switch. He's a great person and I trust…read morehim completely to handle my family's insurance needs.

Susan was extremely helpful in guiding us through our Medicare supplement options. We use her for…read moreour business insurance as well and she has always been a great source of knowledge for us. We highly recommend Susan and her team.

Genuinely one of the worst agents I've had to deal with. Do NOT use them for Renter's Insurance…read more I've been with them for a year now. They were fine until I actually needed them to DO something. I needed an update to my additional interest (something numerous other companies and agents have told me should only take a few minutes to change) and it has been OVER A MONTH and still nothing! Any time I try to contact them about it, they tell me it will only take 1-2 more days to finish. I told them I will be fined if I do not provide this new information by the end of the month. It has taken them so long that I am about to be FINED TWICE because of their incompetence. When they finally had it done, they promised it would be sent by Thursday at the latest and I STILL didn't receive it until Friday. AND IT WASN'T EVEN CORRECT! They failed to even change it to the updated address! They only had to make TWO changes and they still couldn't do that! Not once have they apologized for ANY of this. This is how they treat someone that has been with them for over a year. Every other agent and company I have talked to about this has been shocked at just how incompetent they have been. Please, go to someone else. These people will only cause you stress and make you lose money.