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    Liberty Mutual Group

    Liberty Mutual Group

    (3 reviews)

    I had an extremely frustrating experience handling a total loss claim with Liberty Mutual/Safeco…read moreand will not be continuing with this company after this claim is closed. The biggest issue throughout this process was communication, lack of transparency, and lack of attention to detail. I repeatedly informed my adjuster via email that I was surrendering my totaled vehicle to Liberty Mutual. The tow company had already picked up the vehicle, yet the payment portal still incorrectly reflected the LOWER "owner retained" payout amount, deducting over $4,000 in salvage value as if I were keeping the vehicle. I had to personally review the settlement documents myself, identify the discrepancy, and continue following up to get answers. At no point was the situation clearly explained until after multiple emails and unnecessary stress on my end. I was also disappointed in the valuation process itself. The comparable vehicles Liberty Mutual initially used did not accurately reflect my vehicle, and I provided additional comparable vehicles that made far more sense based on mileage, condition, and market value. Despite providing this information, the company refused to meaningfully reconsider the valuation. What makes this even more disappointing is that I have been a loyal customer with Liberty Mutual/Safeco, carrying not only auto insurance but also homeowners insurance through them. After years of paying premiums and trusting this company, I expected far better communication, customer service, and claim handling during a stressful situation. Losing a vehicle unexpectedly is already difficult enough. Instead of making the process easier, Liberty Mutual added confusion, poor communication, unnecessary delays, and extra frustration during nearly every step of the claim. While the issue was eventually clarified, customers should not have to repeatedly correct claim information or chase down explanations for major payment discrepancies. Based on this experience, I would not recommend Liberty Mutual/Safeco for claim handling.

    I give zero stars their driver crashed into my neighbors retaining wall took out my fence heavily…read moredamaged my yard. They fought my neighbor nearly a year till they paid him for his retaining wall and I couldn't put my fence up till the wall was complete now they are doing the same with me on the fence and damage to my yard. Stay away from them terrible shady company.

    Susan Moberly - State Farm Insurance Agent - State Farm Agent

    Susan Moberly - State Farm Insurance Agent

    (4 reviews)

    Susan was extremely helpful in guiding us through our Medicare supplement options. We use her for…read moreour business insurance as well and she has always been a great source of knowledge for us. We highly recommend Susan and her team.

    Genuinely one of the worst agents I've had to deal with. Do NOT use them for Renter's Insurance…read more I've been with them for a year now. They were fine until I actually needed them to DO something. I needed an update to my additional interest (something numerous other companies and agents have told me should only take a few minutes to change) and it has been OVER A MONTH and still nothing! Any time I try to contact them about it, they tell me it will only take 1-2 more days to finish. I told them I will be fined if I do not provide this new information by the end of the month. It has taken them so long that I am about to be FINED TWICE because of their incompetence. When they finally had it done, they promised it would be sent by Thursday at the latest and I STILL didn't receive it until Friday. AND IT WASN'T EVEN CORRECT! They failed to even change it to the updated address! They only had to make TWO changes and they still couldn't do that! Not once have they apologized for ANY of this. This is how they treat someone that has been with them for over a year. Every other agent and company I have talked to about this has been shocked at just how incompetent they have been. Please, go to someone else. These people will only cause you stress and make you lose money.

    MBG Insurance - autoinsurance - Updated May 2026

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