I would not recommend this facility based on the oversight of the staff by the executive director…read moreand nursing director. Neither one has any compassion or integrity for residents in need of special care. As a consequence many of the staff are not interested in providing the care residents are paying for. They act like they are being bothered. The med techs are poorly supervised by the nursing director who does not share medication changes with family and does so without consulting the resident's physician. I believe this facility should be fined by the local department of health for medication mis management.

Will not inform all close family members when take Alzheimers family member resident to a hospital…read more Not acceptable. Surely the place as much as they make off private memory care can manage canned standard emails to interested close family. No matter how complex any family situation IS.

Truewood by Merrill in New Bern turned out to be the perfect place for my dad. My dad was very…read morereluctant to move into an assisted living facility. Tyler Beaman made a video showing the independent living arrangements and my dad changed his tune. He was excited he would have a separate bedroom and living room with a kitchenette as he still likes to make a meal from time to time. The video showed how close my father would be to the dining hall. My dad brags about how good the food is, especially the coffee and grits. During the recent bad weather, meals were brought directly to my dad's apartment. He has gotten to know the staff and met several friends already. He feels comfortable getting a ride to the local Walmart or to visit the doctors. The place is clean and the staff is polite. Great place for dad!

From the owner: Welcome home to Truewood by Merrill, New Bern, an inviting senior living community designed to meet…read moreyour individual needs and enhance your lifestyle in New Bern, North Carolina. We offer the best in independent living, assisted living, and memory care from a family-owned company that knows connection is everything.

In laws moved in and we visit often. People and services are great and the facility is beautiful.read more

Underpay of employees, Horrible managers, gas lighting employees with mean girl attitudes, food…read moresubpar no different than cafeteria style, but guest are amazing.