I had a very disappointing experience here on Christmas Eve while seeking urgent care. I have…read moreprivate insurance (BCBS PPO) that covers urgent care visits, yet I was told at the front desk that I needed to pay $250 upfront because my insurance was "out of network" and my deductible hadn't been met. During this interaction, the front desk staff asked me what my "preferred language" was even though I was speaking clearly in English the entire time and never used another language. The question felt unnecessary and inappropriate, and I have serious doubts that this is asked of every patient. Because I was confident my visit should only require a $50 copay, I chose to leave. What stood out most was how quickly my ID was handed back without any attempt to verify the insurance information, consult a supervisor, or offer to bill me later especially given that the waiting room was completely empty. I then went to another Banner Health location on Drake Rd and was immediately told that I was in network and that my deductible had already been met. This raises serious concerns about how insurance verification is handled at this location and whether assumptions are being made about patients. I would not recommend this location based on my experience.

I was in for the senior special. I had no symptoms, merely there to act on the advice of a friend…read more After the EKG was done I was told I had experienced a heart attack. I knew I had not but still it concerned me. Very stressful to hear and utterly false. A cascade of tests later (at UCH) revealed that the physician at Banner had only concurred with the faulty interpretations offered by the software of her EKG machine. That would be Doctor Bellmore at Banner. In contrast, the UCH heart surgeon I saw for the cascade of tests, taken only as a precaution, was genuinely impressed by the condition of my heart and overall health. He found no evidence of any heart attack. My care at Banner induced months of needless anxiety. Not totally anxiety but plenty just the same. The front desk personnel were about 50/50 as to whether they would be supportive or induce more stress themselves. My advice? If you are a senior stay away.

Went in for what I think is mono, I wasn't taken seriously. They tested me for strep and sent me on…read moremy way with a negative result. No further information other than come back if u feel worse. Very unhelpful and a waste of my time. The provider was slightly rude with her responses to how I was feeling. Very dissatisfied. Will not be returning.

Just like the other offices in Fort Collins, the AFM office at CSU is full of friendly, helpful…read morepeople. The waiting area is nice and large, and has a mixture of different seating options. The front desk staff are particularly friendly, and help make new patients feel welcome.

after multiple attempts to schedule using online portal over the course of a month, I called the…read moreoffice to inquire about scheduling and was informed the online portal goes nowhere and nothing could be added to the page to indicate it's a waste of patient's time to schedule through UCHealth portal. instead of being helpful and scheduling necessary appointment, the receptionist was antagonistic and defensive. I would encourage patients to find alternate care with a provider who is transparent in scheduling practice and provides proper customer service training for their staff.

Dr. Campbell has been my primary care doctor for over ten years. She herself is very nice, a good…read morelistener, and quite responsive to messages (though she is usually unwilling to do anything without an in-person appointment so she can get more money out of you). The office staff however, is another story. They refuse to do simple things like following up with insurance to get prior authorizations for medications they prescribed. I have one medication that was prescribed 2 months ago that they still haven't submitted the paperwork for. When I called to tell them that insurance still hadn't received the paperwork, and to ask that they send a new prescription to the pharmacy so I could buy it out of pocket (because I actually need the meds...) they intentionally hung up on me. Several weeks later, they sent me a letter in the mail saying they are dropping me as a patient. I guess they only take patients that don't require paperwork. I recognize that those of us with chronic illnesses are more work, but that doesn't mean we deserve to be dropped just because some of our medications require prior authorizations. Also, if you're considering David Ottolenghi (the other doctor at the practice) beware, he doesn't believe in vaccines... I sure wouldn't want a doctor who trusts politicians over science.

So sad to leave this review as we have been working with our Doc here for many years, but we will…read morebe leaving her care now. Since the switch to the corporate "Village Medical" things have gone badly downhill. Getting appointments is a challenging process as all phone calls go to third parties not even located in the US. You can never speak to your local staff or office personally. Today I took my toddler in for his appt for an acute sickness and they turned me away because we are in between insurance plans. Although we were happy to pay out of pocket that is against their policies. This tells me they care more about getting big bucks from insurance companies than in caring for their patients. Not sure where I can take my sick toddler now, since we are refused care. As you can see from other reviews nobody is happy with Village Medical and the docs here should find new clinics to practice at asap since all us clientele are going to be leaving due to the poor administrative and customer care. Carrie Reynolds, let us know where you decide to move your practice and we'll follow you there!

This practice doesn't care about their patients. They are the slowest to return calls for any…read moreoffice in Fort Collins. Their administrative team can't seem to process medication orders for months. Very disorganized. Nurses there are calloused and rough. They don't listen to the patient. Their minds are closed as they already think they know everything. No compassion, no empathy, nobody does more than the minimum required. Just say no to Timberline office.

I've been coming to this clinic for 10+ years. I saw Dr Butler to begin with, and now am a patient…read moreof Dr Rivera. Let me tell you how comforting it is to see a doctor who KNOWS you, takes their time, is thorough and compassionate! What I've learned thru my years is that you have to take ownership of YOUR own health. Thank you to the awesome people at the front desk (April) and the assistants too!

Despite having to wait a long time for an appointment, we have been very pleased with the medical…read moreservice provided by this clinic from both the doctors and the PAs. The billing department, however, is horrible. I took my son in for a visit on 3/31/2021 and when the visit was completed I asked if there was a copay and was told no. Now a month later we received a bill in the mail for the $20 copay along with a $5 statement fee. Sure $5 is not much, but they were incorrect in saying that there was no copay due at time of service. Not wanted to pay a fee for something we were not responsible for, my wife contacted the clinic and spoke to Joely who claimed to be the manager. Joely was rude. She also claimed to have sent out a previous invoice for the copay but the alleged invoice was never received. She refused to acknowledge their error in not accepting a copay at the time of service when we tried to pay it. It is too bad that this otherwise fine clinic can be so thoroughly ruined by the incompetence and rudeness of a single person.

Great Doctor. Great staff. They really care about you and listen to you…read more My daughters go here and they never like any Doctor but they love Dr. Lesage. She is amazing. Very inteliigent and great personality. She will explain everything and answer all questions. The nurses are great too!

I think she is a great doctor, always able to get in and she always listens to me and doens't make…read moreme feel rushed.

Absolutely the best primary care in all of northern colorado exceptional care and the most caring,…read moregracious staff thanks so much again to you all

I've only had one appointment so far and holy smokes I'm impressed! I saw Jason and he was very…read moreprofessional and friendly. The system they use is super easy and straightforward. I also really appreciate how I was looked at and talked to like a person and not a thing. I see my health getting a lot better with Jason's help.

Dr. Roger Billica and his staff are not only very passionate about their patients, they are beyond…read moreknowledgeable and are always staying current on the many ailments so many people are dealing with. They combine medical testing with healthy treatments- not a bunch of pharmaceutical drugs- but with clean diet, natural supplements, healing therapies and positive energy. For those of you searching for a legit Doctor with a total body/mind healing approach, this is for you. The waiting list to get an appointment for new patients is growing and lengthy but it's worth it. The entire team, Tom, Leslie, Vicky, etc compliments the amazing results and positive experience which is so crucial for total healing. My daughter, 18 years old, has been seeing Dr. Billica for Lyme and the results are beyond words. He treated her with a non toxic approach and is always a wonderful voice of comfort, assurance and information/knowledge. Thank you Dr. Billica and your awesome team for truly helping my daughter.

Dr. Roger Billica has gotten to the root of my serious health problems when no other doctor could…read more(and I have been to many!). He has always taken his time and listened carefully to me before diagnosing. I am happy to have been a patient at Tri-Life health for close to 20 years!

Better than my initial impression. My doctor is young but…read moreprofessional and friendly. When I thought they wouldn't call me with my blood exams results, a week and a half later, my actual doctor called me and talked to me personally. This kind of service is above what other places will do for a Medicaid Patient. So I was pleased with her! If I had real health insurance I could probably see any specialist I want, when it comes to specialty needs (cardiologist, etc)... however , the FMC docs are trained and will take care of your needs if you're assertive and know what you're talking about when it comes to your health. Ask for diagnostic tests when you're sure you need them...

I'm a 66 year-old at risk, senior adult, female or disability. I recently went to UC health family…read moremedical clinic and met with a doctor. I had never met with me before I have severe severe neuropathy where I have to wrap my feet and my legs up to my knees every moment I'm not walking or standing. I even have to sleep with these ice packs on my feet my legs. The neuropathy is so severe. This bully doctor intimidated me stating that I didn't have Neuropathy, and accused me of being an alcoholic and that's why my feet and legs burnt when I called him out and said there is no if and or butt about it I have severe neuropathy my feet burn 24 seven he then had the clinic send a certified letter Saying that the clinic no longer wanted to have me as a patient. This is bullying intimidation and retaliation against a Disabled at risk senior Adult for speaking up against his bullying. This is unacceptable -10 stars.

I have been going to Dr. DeYoung for about 7 years. I think he is an excellent family doctor…read more Knowledgable and friendly and won't rush you out. There has been some turn over in the staff at Miramont and they are moving to a new location on Drake. I highly recommend Dr. DeYoung.