I'm neither talked down to nor over my head. That's important. The vet and I are a team making…read moredecisions that affect my animal's health, comfort, safety, and happiness. I need at least a basic understanding of what is or what is likely going on. Diagnosis can be problematic when the patient can't just tell you what is wrong. The vet gives me a window into what is happening and what the options are. I give him data on what I've observed and what has changed from normal. Together we can plot a course of action to get a sick or injured animal back on the road to recovery or at least to a gentle end of suffering when no other humane options are left. Then there's the bulk of visits which are maintenance like annual checkups with vaccinations, blood draws and preventive prescriptions. You want to see your animals treated with compassion when they might not be thrilled to be there. It's a small puncture to protect them from parvo, distemper or rabies but you can't explain it to them. You just have to get it done quickly and as compassionately as possible. The veterinarians and staff at Pet Center are compassionate and caring. They are knowledgeable and stay up to date. I've been with one of their vets for 20 years, through good times and through heart break. I like the way he and the other vets explain things to me and work with me to keep my much beloved cats and dogs healthy and happy.

So I have had to find help for my Cat... Coming from a farm, we didnt grow up spending thousands on…read morevet bills, you just did the best you could. However, we now live in a world where medical care is accessible and our pets are family. So upon finding out that I needed to spend $600 to get the testing for my cat, I instantly was worried, as rent is due, car is due, and i recieve my own bi weekly medical treatment that costs over $250,000 per year. So I was initially excited to know they would work with me on doing certain tests 1st. After agreeing to $160 today, we found out it isnt his Thyroid.... So after that my anxiety set in and I tried to ask various questions to get some kind of idea on what to do... A vetinarians time is precious, as I could hear the barks and cries of several animals that also need care, so i was not expecting a long counsel... However, after she was repeating herself several times and not seeming to understand I was looking for some comfort and not another cost rundown, I could see her frustration with me building... After a few more questions, a few more repeated non answers (obviously i know she cannot diagnose my cat without the tests, im not simple) I said "clearly you are becoming frustrated with me" this seemed to embolden her to at that point realizing that she had already took all the money from me she could get, asked me to find another vet because clearly this was not working out". At no point in time was I disrespectful to her or her staff, they all seem to be amazing people, I was not loud, or condescending, it just seemed like she took the easy road knowing i had no more money to give her... Im sure if I had agreed to anouther almost $450 of testing that day, she would have found it in her heart to be a little more understanding, but clearly she was in her feelings a little too much for having been called out for her visible annoyance at me. Maybe next time, excuse youself, compose your attitude, and dont let the customer see you so out of sorts in your position of authority, as it did not instill confidence in your abilities. Over all I would not say dont go here, as everyone including the Vet seemed to be very kind people. I would just say, dont expect much empathy for not knowing how to proceed when your animal is sick.

This place deserves a zero for customer service. On 9/12/25, I was spoken to in an extremely…read morehateful and disrespectful manner by their receptionist (the only one at the desk wearing a hat). Her nasty attitude and blatant rudeness were completely uncalled for. Because of her unprofessional and hateful behavior, I will never take my dog back to this sanctimonious, unfriendly establishment again. If this is how she treats paying customers, I shudder to think how she might treat the poor animals. There are far too many other veterinary offices that actually appreciate their clients and treat people with basic respect. I refuse to support a place that allows someone with such a toxic attitude to be the face of their business.

I've been bringing all my pets to this clinic since they have opened. Very knowledgeable and caring…read moreVeterans. If you have a pet that needs assistance because they are sick, you can bring them in ANY DAY to be seen, but you must be there at 7:30 am, and they will work them in. Must leave the animal with them. Good to know in case of emergency. You will thank me...

I enjoyed bringing my patches to . I called around and other places were more expensive. If you do…read moreneed to get a test or anything like that, they help you to figure out how you can spend the least amount.Upon arriving, everything is very clean and you could tell right away that everybody deeply cares for the animals. Everybody is very friendly and knowledgeable. The Veterinarians diagnose and offer a solution, helping your pet feel better.

these are peaple that care about animals and that is the most clear. I have had alot of issues with…read moremy puppy bandit and they have always got me in quick and followed up with calls. Mostly they have been there to answer all of my (extremely frequent) questions about him and his health. The vet there has taken time to talk to me on many occasions when I was worried because such and such reason and give me advice. Bandit is always happy to go in for his appointment and all the vet techs are supper nice and make him and me feel so comfortable. I really can't recommend this place enough.

The service the vet gives is immaculate. He is always on top of questions and or concerns. I…read morebelieve he goes above and beyond and I wouldn't trust my baby boy with anyone else

I've been bringing my pup here since he was first adopted as a baby. I have worked with all of the…read morevets at the buttonwood location and never had a bad experience. Fortunately my dog loves visiting the vet as he has also come here for daycare. They are very polite and professional. I think they also do a great job of communicating treatment options and potential risks. As with any care (whether it be for a fur baby or yourself) I think it's important to ask questions and make sure you understand what you're agreeing to if you should have concerns about treatment/cost. I've never seen them respond poorly to a person who would like to be well-informed.

After sending an itemized email of requests for dropping of 2 kitty cats, nothing was done that I…read moreasked for and additional testing was performed that I specifically asked them not to do. I spent $1000 and got nothing for it. I was told that they both had checkups and wellness checks. 2 days later I found that they both had worms. The Dr. took no responsibility for her actions, told me it was a problem with my communication (and said she never read the email), and proceeded to be contradictory in our conversation about the visit results. When I called a few days later (when I found the worms) the receptionist was GREAT when I discussed the issues. I told her I would just reschedule with the other Dr that I knew I liked. The manager called me that night and said they were ending our relationship because "we don't like the drama of your complaints" "I never said we were giving you a resolution" and "At this point, we don't care about your concerns"

I brought my sickly older cat there I called first to find out how much then we get there they do…read morean ex ray and give her shot so the amount went way up all I had was 125 and they would not take a check thank God for family. Will not go back.They were not willing to take a check work with me nothing. I've been a customer of theirs for over 7 years. Have taken my other animals there of which I overlooked the mistake when she fixed my female but didn't check to make sure she wasn't pregnant first and lost all the puppies. I've had enough.

Dr. Maren Jones is awesome! She performed an exam and vaccination on a feral cat we have been…read moresocializing. She was very patient and knowledgeable or she never would've been successful with the task! I recommend her for your veterinary services; in home services are very convenient, especially with a feral cat!

Dr Jones is patient, kind and compassionate. She took care of my cats at my home, saving the cats…read morethe distress of traveling in a box in a car. She was gentle and took very good care of them. I appreciate her services greatly.

I stopped in and I was welcomed and got appt. right away for my new kitten…read more They are very informative and helpful with any questions I had. Sox was checked over by Dr. Campbell. I will update after he has been neutered, declawed and microchipped and receives the rest of his vaccines. They are conveniently located for me.

Called at half past midnight for emergency care for my dog. I called them because they are close to…read moremy home and it was an emergency. Left a voicemail and the Doc called me back and berated me for not calling our standard care veterinarian and for calling so late. I apologized for my emergency being an inconvenience to him. Will never try using them again