called for pricing like the website says, talked to some rude lady who was laughing at the fact I'm looking for a cheaper flooring. i would advise spending your money elsewhere with a company not willing to laugh at a customer looking for budget friendly flooring read more

We had used McCool's Flooring for carpet in our home in multiple different rooms over the last 10 years and have been very happy with their product and service every time. From the sales floor to the carpet installation to customer service everyone is excellent. We highly recommend this company for all your flooring needs. read more

Started out good and went bad. Carpet selection was great as was customer experience. Was told installation would be by noon; in fact it didn't happen until 4 PM with no call. Was told we would owe installer $200; in fact we were asked for $276. Head installer made several phone calls during installation and left several loose staples on the new carpet. Based on the experience with the installer, would not use this company again. read more

The install of our new vinyl plank flooring from McCool's Flooring in Kokomo was completed today. We are thrilled!!! We had 3 adjacent rooms and hallway done. Previously there was hardwood, vinyl and carpet in these rooms. Having the same beautiful high quality flooring throughout has improved the look of our whole house! Greg, the installer, removed the old flooring and installed the new, all the while being meticulous in his work. His attention to detail, especially with the transitions, was impeccable. Highly recommend McCools and their dedicated installer!! read more

McCools is a quality company that stands by their product. I have had several floors redone in 2 different homes and each time it has been a quality product with quality workmanship. The salespeople are easy to work with and very helpful in selecting material if you are unsure what you want/need. If you are looking for quality all the way around I would highly recommend McCool's. read more

Excellent service; excellent install. Had whole house with carpet and luxury vinyl plank. Could even move my Sleep Number bed!

We just had McCool's flooring replace our kitchen and family room flooring, we are more than pleased!!!! A very positive experience from selection to purchase, thank you Reagan and Carman for your assistance and patience. Josh, who did the installation was professional, meticulous, did a wonderful job and finished ahead of the scheduled time frame! Thank you all for a job well done beginning to end! You have a great company with kind and professional staff and excellent customer service. read more

WOW!!! We love McCool's! We can not say enough great things about the competency of the entire staff! My husband and I were in a huge bind and in need of carpet ASAP.(long story). I went over to McCool's and met Luke. I told Luke our story and he was very empathetic and helpful, to say the least. He showed me the best options for our situation. I was able to pick out carpet that was in stock(clutch) and pick it up that day. The whole staff was more than friendly, professional and sincere. Since that ordeal we have used them for 2 more projects to which they did not disappoint. It's so nice to deal with a local business that is both capable and professional. My husband and I highly recommend them for any and all of your flooring needs. Home improvement/new construction ventures can be very stressful. You can take some of the chaos out of it by using a business that can help you from start to finish. Thank You Luke and everyone else at McCool's!! MVP!! read more

Saturday afternoon we went in and browsed for 15-20 minuets. One other couple was being waited on and it appeared other people were in the back but no one was available for us. We just left and went to Lowe's and bought carpet that day. I realize you can't take care of everyone immediately but it is important to address everyone and let them know they are a valued customer and you will get to them as soon as possible instead of ignoring them hoping they will hang around until you have time for them. read more

We bought flooring for 5 rooms from McCool's Flooring in Kokomo, IN. They were great to do business with when we were buying, but if you ever have an issue after flooring is installed and the bill is paid, they are terrible to work with. We had nice laminate installed in our kitchen and when it started to ripple in multiple areas, I called McCool's. (They are required by warranty to replace your flooring upon faulty installment.) I had to call 5 times over the period of 3 weeks to get an installer scheduled to replace the floor, and it eventually took me asking for the manager to resolve this issue. We could only choose from a smaller, in-stock selection of flooring to replace ours. Nothing resembled our current flooring, and we had to choose something we did not like. To top off the entire ordeal, Andy, the installer took our paid-for, leftover flooring (from our first installment) out of our garage without us knowing. Once again, no one will call me back to tell me where it is. I will never do business with this company again. read more