Complete fraudulent company. Service call-Rent house #1, 9 year old unit: they said we needed a new…read moreone. We bought a new one. Service call-Rent house #2, 5 year old unit: they said we needed a new one. I got smart and called another company. Sure enough, the other company changed out the power board which was under warranty and it didn't cost a thing. We also have a "Preferred Membership" (with Doug's) on these houses which we are supposed to get annual maintenance, no overtime fees etc. However, they do not honor the program, they did charge overtime fees and we have never had anyone call for a scheduled maintenance. To top it off, nobody will call back if you have a complaint and because they had my debit account info for a completely different house, they were able to take money out of my account to pay the bill I was trying to dispute. So my advise-Use a more reputable company that cares about service.

I am writing this review to inform the community that Doug's services tech are very well…read moreknowledgeable. However, Doug's seem to have a 500 percent mark up on parts. A thermostat that cost 80 bucks from anyone else cost 605 dollars from Doug's. They also charge 40 dollars for a fuse, 300 dollars to run a wire. I also got changed 2 service charges on the same visit. I got charged service charge for yearly maintenance and I got charged services charges on the same visit to change out a fuse.

Mike was the repairman Nick's sent. He was friendly cordial and knowledgeable…read more He changed a failing part, which failed to fix the problem. I contacted them Mike came out the next day, at no charge, they emphasized that they wanted to make it right. Mike and his assistant did a thorough view of our AC, found the problem, fixed it, and did not change me for this visit. It was refreshing to do business with folks who put fairness above profit.

i have a problem with my A/c. we call NNixk refrigerator!'n of corse what happen they say need…read morechange something , we change o don't know jet how much money' then the A/x no working they say is other thing like 900 dollares well we say ok ! guess what !!!'nthe a/c no working and guess more we have to pay for the parts and service they give us And THE A/c no working Congratulations NICK refrigerator in thibodaux !!! the A/c no working and still to pay!!!! bad bad services!