From start to finish they were excellent. Very friendly and thorough. Addressed the situation in a…read moretimely manner. I would highly recommend and use them again. Ron and Cindy Baker

Thanks for the prompt and highly professional service. I…read morewill recommend you to anyone needing septic service in the future. Thanks again.

Called around 3:00 PM on a Saturday for an emergency vista and the service man, Jake, was at our…read morehouse within an hour and a half. Cleaned our tank and cleaned up the area where the lawn was disturbed. He was polite and conversational and answered all my questions. So thankful he was able to help us out so quickly.

I thought that my septic needed pumping out but Jaime told me it needed a new warning device and…read moreinstalled it. Informed me as to how the system worked and what I needed to do to keep it up. Knowledgeable friendly and put me in the picture - 1st class. Russell B 1/30/2025

Moore's Sand and Septic, Inc. is a company you can trust. They do exactly what they say they will…read moredo. No shortcuts. No surprises. From start to finish, the experience was smooth. Communication was clear. Scheduling was easy. The team was friendly and professional. Billy and Charles handled the work. They arrived on time. They explained the process clearly. They worked efficiently and with care. You could tell they take pride in doing the job right. This company stands behind their work. That matters. It shows honesty and accountability, which is hard to find. They have earned our loyalty. We highly recommend Moore's Sand and Septic, Inc. to anyone looking for reliable and professional septic services.

I had a great experience with Moore's on their first visit. That has changed after their second…read morevisit. On the second service call, after they fixed the issue, I firmly believed the issue had been caused by their error in relation to the first call. They charged me over $200, so I questioned the reason in that I felt their original installation caused the issue; it had been less than a year, and the piece that fell off wasn't secured properly. BJ refused to accommodate, stating it wasn't his fault although he had placed the pump in the tank. I disagreed and stated that if the part had been secured correctly, it would not have fallen off. I yielded and paid Moore's. Now, today....11/20/2025 I have an issue with the tank once again. It's been a while, but I call Moore's Sand and Septic because I like them. BJ called me back shortly after I made the new appointment to tell me he refuses to come to my house because I upset his driver when I questioned the past service and why it cost me over $200 for them to screw a bolt on that they didn't tighten. It seems I hurt his feelings because, as a consumer and a customer, I questioned why I was being charged. He said, "Your wife was rude to my driver." She was not rude. One would think that, being in a public business, you could respond as an adult. Apparently not. You can use them, but I'd think twice about ever calling them for anything.

On time Great crew…read moreCan't beat their service Over the last ten years they have been there for us New leach field pumping etc...,

We purchased a home in Palm Coast that likely needed the have the septic pumped. Turner came out,…read moredidn't find the tank after a few minutes of probing, and left, charging us $375 for the service. Ridiculous. I will never use them again. So unprofessional.

I have had Mike from Moore's out to my house 2x in the last week because my home warrantee company…read morekept blaming it on the septic tank. Mike was extremely nice, thorough and explained everything to me and that the issue was not the septic. I would HIGHLY RECOMMEND them for any type of septic issue you may have. I have been using them for the last 4 years since I move up to St. Augustine and they are The Best Around!!!

From the owner: Pump Out Septic Tanks, Repair & Install Complete Septic Systems, Grease Traps, Drainfield…read moreInstallations & Repair, Sump Pumps, Liftstations, Residential & Commercial

Very professional and thorough. My well wasn't supplying my sprinkler system with sufficient…read morepressure. Worked through several possible causes to find the issue.

Tasha reached out to me and took the time to go through everything that happened with this…read moresituation. She listened, really listened to my experience and then offered to refund our money in its entirety for the test performed. While the refund was nice, what was even better is that you can tell she cares deeply about her business, her reputation, and her community. I believe that she is an example of how to handle adverse incidents with aplomb and grace, and I'm grateful that she contacted me. I debated just taking the old review down, but I thought it better if you all could experience a tiny bit of what I experienced - a world-class business owner. In today's day, that is an amazingly wonderful trait and shows how much consideration they have for their customers. Thank you, Tasha!

Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Josh, our technician, was absolutely amazing. Instead of jumping to conclusions, he carefully…read morewalked me through every step of the diagnosis -- starting with the basics (ABC) instead of guessing with the big-ticket fixes (XYZ). That honesty and thoroughness alone put me at ease. This company is truly honest and reliable. They saved me nearly $8,000 by correctly diagnosing the issue and replacing just the blower fan, rather than trying to sell me a whole new AC unit. On top of that, they were $400 cheaper than the last company I used -- a company that replaced a capacitor without ever doing the proper testing. Duck Duck Router did all the testing, spent over two hours here, and never once rushed. When we needed a part on a Friday, the supervisor personally dropped it off so the job could be completed right away. That extra effort speaks volumes about their commitment to their customers. I am so appreciative of the excellent service we received. If you want a company that is fair, knowledgeable, and goes above and beyond, look no further than Duck Duck Router. They've earned my trust and my future business. Thank you Josh, Justin and Stephanie, the nicest receptionist ever!