It was over 90 degrees out I stopped in for a cool drink. I ordered an iced tea & they handed me hot tea in soft drink cup w/ no ice. I went over to the soft drink station to get ice, it was completely empty. Won't be back read more

It is dirty staff teenagers that yap behind the counter I was waiting for 30 minutes before I actually ordered and again so gross and dirty everywhere I hate it at this location never come here read more

Customer service is horrible. They think that it is ok to not return the correct change because they are out of change. The employees using profanity in front of the store manager. When I called the owner, I received no return call. My order was incorrect. I tried yo correct it when I ordered, but was ignored. When I received my order, it was wrong. I just don't appreciate going through the hassle when I am spending money. read more

We don't eat McDonald's, actively avoid it if we can. My daughter wanted to eat here after being out all morning, this is the closest one right off the highway. Eat somewhere else, anywhere else. There's another McDonald's right up the street. (We went there and they refused to give me water in a cup lol kids these days) Anyways the point is, I've stopped here maybe 3 times in 3 years and two times we waited in line for 10plus mins to be told they aren't serving food or taking orders. Mid day. The 3rd time yook forver and the whole order was wrong AND cold. How?? Lol, the owners of this place just need to sell it. They clearly don't have the ability to hire a competent manager who can in turn hire a good staff. This place would be better off as a parking lot. read more

Food: The Pattie was fully burnt and the fries were ok. Service: They need hearing aids. Ambiance: Dirty read more

Because. The. Cashier. Took to. Long. With my credit card and she. Was very high not worth. It read more

McDonald's - Terrible service!!! And she was high - Burgers Near Me - Cincinnati, Ohio

Last week, gave us apple pie instead of holiday. Today gives us two of the four holiday pies we ordered. We ask about our other pies, they say we are out of holiday pies, okay tell me that don't just give me half of what I paid for and hope I don't notice two of the four things I ordered are missing. Terrible service. read more

Nasty, floor so slick with grease , need to use hot water and cleaner, someone will fall

Coming into town to some family. Cam in at 10:57 to order some breakfast. Was turned down. Apparently 10:57 is equivalent to 11:00. Same man left with anger when his order was changed. Family with little girls also were turned down breakfast. Staff just doesn't care. Simple as that read more

Went through the drive through on 8-13-21 and their restaurant was closed except for Uber ears pickups. No drive through service. Ridiculous to have this listed as open when you can't even order pickup from the app. read more

Waited 40 min in line for a cold cheeseburger and squishy cold fries. Absolutely disgusting. Now I'm feeling sick.

Terrible every time I try to go here. Will let you sit at the window for ten minutes or more and never take your order.

I know it's coronavirus time and people are wore out but that's no excuse for the lack of customer service. No hello! No order total! No bye! No ketchup or barbecue sauce! No napkins! No go jump in a lake! I said forget going back after waiting that long for chicken nuggets. You get what you pay for. read more

Even when it's supposed to be open they'll just be inside, not help you at all or even tell u they're closed and the the reason so u can get tf on read more

This McDonald's is horrible, supposed to be new owner, well there person needs management they can trust. The help they have, yes I understand it's hard to get help now but, they are young, rude, and touch their mouth with bare hands and the cook in the back scratching her noe with her glove on and didn't change it. The health department needs to pay a visit. read more

I ordered through the mobile app to pick up the order in the drive thru. When I got to the restaurant, all the lights were on and there were multiple cars in the drive thru. When my turn came, I sat for about 5 minutes. No one acknowledged I was there. I pulled through to the first window. No one was there. I pulled to the next window. I saw a man working. I tried phoning, but the line was off the hook. As I paid already, I kept trying to get his attention. I then saw 2 other employees in the store. Eventually, the woman came to the window and said they were closed and all the food was thrown away. I explained that I paid already-she went to get the manager. He told me that I wasn't charged if they didn't give me the food. I suggested they put up a sign that they were closed (there were a lot of cars behind me). He told me "I don't give a f*ck." and slammed the window closed. Through the glass he told me to call corporate if I had a problem. I did not swear at him. I was polite. I did nothing to elicit that reaction. read more

Wish I could give -0 avoid this place. They are going to get someone sick. It's dirty and nasty. No body here wants to work always on the phones. The door is greasy as can be and you tell the manager she says yes be careful it's wet like they just mopped it. Then she blames all the gilt on night shift. They screw up orders cause no body cares just there to get a check. read more

We walked in, the only patrons in the lobby, and were immediately ignored by the 5 people including a manager standing behind the counter. We proceeded to wait another 7, yes 7 minutes, being completely ignored until we finally went to a kiosk to place our order. We placed the order at 4:18, and sat down with table tent #44, waiting patiently for our food, while the two new guests that came in behind us were promptly helped by the employee at the front counter. Did I mention that we are the only caucasian people in the restaurant? They were out of ice, the shake machine didn't work, and the only cups were behind the counter. After getting our money back, we left at 4:45, still hungry and thirsty because we never got our food or our drinks. Terrible service, even for clowns! read more

I have to admit I try to avoid fast food of all kinds, but today we had a hankering and had to stop by for a chocolate shake. It was just a drive thru for take out, but the person taking the order was friendly and helpful getting us in and out in no time. Plus the shakes really hit the spot when we needed it. I still won't go back any time soon, but when you're in a hurry and can afford a little extra fat, sugar and/or salt, hey, why not Mickey D's? Two stars only because I can't in good conscience recommend the king of fast food. But, of course, as adults, you can choose for yourself. ;-) read more

Ordered from this McDonald's through DoorDash. Received my food late(not the restaurants problem) but every burger was coated in a salt pepper mixture that made them inedible. Photo of what they looked like before throwing them away. Utterly disgusting. read more

McDonald's - a meal in a plastic container - Burgers Near Me - Cincinnati, Ohio

Worst location ever ,over 20 minute to get a burger . girl in training and her boss who's training her is stupid,watched 4 people who came after me get their food while I still waiting because she forgot about the right lane . point is don't eat this garbage read more

Thee worst McDonald's in America! I have lived in 5 states in the last 20 years. I have never. I mean never been to a McDonald's that was so unperfessional in all my days. Lamonte at the window not giving a crap. Im on my way to work having to wait 20 mins for a #7. Mr. Lamonte would not give me his name or his managers name. The only reason i know is because i called the location and the lady on the phone gave me his name. She seemed like she was frustrated also. Valarie is ths manager and she couldn't manager her way oit of a wet paper bag! Lord! I have been to that location 3 times and has had problems all three times. I will not be going to that location anymore. McDonald's do something about this, its sad! read more

This is by far the worst mc Donald's I've ever been to. They leave you at the speaker for 10 minutes and then tell you they are having "difficulties" which means they are about to get high behind the store. They rarely have the items you ask for. The one night I went there they only had fries! Wtf only fries? If i could give this hole in the wall a negative star I would. I do not recommend the rats on the garbage eat there read more

Burgers are usually COLD (and often taste old). Buns often taste stale. Quality control seems to have been abandoned. Breakfast and fries are usually OK. "Thank you's" are rare and have been replaced by the ubiquitous "Here you go." read more

The worst McDonald's in Colerain they need to fire there entire staff asked for a coke and it wasn't on our order so we had to go back and get it had to sit 25 mins just to get a chicken sandwich this place needs to be shut down!!!!!!!!!!! read more

Fry oil tasted old, biscuit was tough and old, soda was flat and had an off-flavor. The service was fast and friendly but isn't enough to make up for the poor quality food. read more

Order an bacon otr pounder with cheese go the burger they gave me splash of ketchup an one pickle no bacon if they wasn't so busy trin to sell drugs maybe they would have gotten my order right ‍‍ read more

Incredibly slow service. Absolutely terrible. Sat in the drive through for 30 minutes. I will not be going back to this location.

If I could give this a 0.5 rating, I would. We waited for 50 minutes in the drive through and then the order was not correct. The customer service was not great at all and workers were very rude. Do not go to this McDonald's. read more

So I came to this McDonald's at 10pm and waited in a sea of cars for over 20 minutes just to get to the drive thru box to order. When greeted, the man mumbled something-- I assumed it was the generic promotional spiel they have them read off as they start the ordering process. Though I didn't actually hear or understand anything he'd said, I just continued with my order. When I got to the first window-- another 10 minutes later.. I pulled out my card out to pay and he looked at me blankly. He mumbled something to me again and I just proceeded to try and hand him my card. Finally he said clearly "we only taking cash" and I asked why he didn't tell me that before. And he said he did. And just stared.. And waited for me to drive away. So unless you speak stoned high school drop out Ebonic slang-- don't count on any type of service at this location. read more

They are always closed or simply don't respond late at night. If you're expecting this McDonald's to be open the usual hours, think again. The late night crew is either taking naps or just doesn't give a crap. Worst managed McDonald's I have been to in my life, and I guess that has made it easier to not eat McDonald's if you're looking for a positive. read more

If you want your order to get messed up this is the perfect place to come, only reason we keep coming to it is because it is the closest one to where we live but this will be the last time avoid this place like the plague read more

I'm not sure if they are open or closed . If you pull up yes by the looks you would like to think that they are open with seeing employees inside cars in the parking lot all the lights on yeah then you pull up to the drive-through and nobody answers and then you pull up to the window and check the doors the doors are locked and all the people just look at you like you're stupid and then they say nothing to you so I start to think we'll maybe they open up at 7am after sitting there for 30 minutes and then they still don't open up . This place is a joke an note it's not the first time I have had problems there but I assure you that it's most definitely going to be my last because I'm not going back to that ever again !!!! read more

This is the worst mcdonalds on the face of earth. We just sat in the drive thru for 25 minutes for 2 sandwiches and 2 10 piece nuggets. The manager blamed it on only having 4 workers working. But that's clearly a management problem. They need to get it together. We got pulled forward and then 5 more cars proceeded to get their food and drive off. WHILE WE STILL SAT THERE WAITING. the doors to go inside were locked so we couldn't even get in. We had to drive to the other side. When my boyfriend went in to get the money back the manager said they're about to put fries in the bag. Why in God's name does it take 25 minutes?!?!?!?! That's insane. This mcdonalds sucks. Period. I'll never go back. This is the same McDonald's that some teenage girl working the register was completely oblivious to what i was ordering and then had the nerve to get an attitude when I said my order was wrong. She completely put in something I didn't even ask for.....she then got pulled away by a manager and continued to talk badly about me and my family behind the counter. Completely unprofessional. read more

I was there at McD's last night with my 7 year old grand daughter, and she was so excited to get a Happy Meal that she hasn't had in a long time (at least not from me). We were so excited that for once there wasn't a long line. The cashier said they didn't have any fried foods. Huh? I said, "so what do you have?" Then after waiting a few more minutes they said they were having technical difficulties and couldn't take our order. Of course my granddaughter was devastated, crying and confused. We looked through the windows and workers were sitting down at the tables looking sad. I just went to our little local pony keg and got her an apple juice. I didn't see any police or anything suspicious, so I just hope everything was ok. read more