This has to be the worst McDonald's I have ever been to. I ordered my food on the mobile app and I waited about 15 minutes to go get it and then they tell me they don't have my order that it just came above the queue. How long does it take to get food? I'm also a DoorDash and every night we have to wait for them for at least 20 minutes or more just to get our food. The staff is rude and disrespectful. I asked for extra sauce for my DoorDash customer and instead of giving me the sauce, she tried to charge me for it so I asked her to open the bag and make sure it was in there. She copped an attitude with me and guess what they forgot the sauce. The stuff is so rude and they're so young. They don't even know how to count change read more

This location is definitely a 1 star McDonalds. I cant honestly say it's EVERY time but certainly 90% of the time they mess up the orders. It is almost impossible to go here and not have your order messed up. Either they mess up the food or they just the whole order altogether. The cost verses service, food is not worth it. read more

The service here is absolutely terrible. The managers specifically they are so rude and always have this dirty look when looking at people in the lobby and even behind the scenes in the drive through. They do not greet people in the lobby or drive through. The workers will give you nasty attitudes there's only a few that are absolute sweethearts. I've witnessed the managers talk to their staff like trash. Some of them are unfit to be a manager they shouldn't be in charge of anything they make this store look bad and their employees are a reflection of them and their actions .food is lovely on some days though. read more

Food is always wrong, drive thru is very slow, there's only one worker there that is nice to people.

Disclaimer - this review is only a reflection of the quality of food. It holds no reflection of the actual employees working the drive thru. Where do I begin? Hmm....this is not my favorite McDonald's. I prefer the one in Reidsville. Here are the pros and cons. Pros: - the employees working the drive thru are extremely courteous, upbeat and friendly Cons: - the food does not always taste fresh, particularly the regular nuggets - the ratio of soggy fries to crispy fries is...well.......let's just say it is predominantly soggy, not crispy. Basically, my 3rd star in this review is only added because of the friendliness and great customer service. read more

cheated on the McFlurry. I got a soft-serve ice cream with Oreos on top. There was no mixing, once you ate the top off you had no Oreos for the remaining ice cream. $4.50 is a lot for that. if I had known I would have gotten a sundae. Don't waste your money. read more

I am appalled at the customer service today at the drive-thru speaker. First of all, I arrived at the second speaker while there was no one at the first. But as soon as a car pulled in they took their order then another car and they took their order. Nobody was on speaker so I said, "Hello" and I proceeded to say, Hey, I was here before both of the other two cars and still have not had my order taken. THEN a person ( a male's voice) says, Pateince is key. Well, guess what customer service is key dude. How about sorry for your wait. This was between 3:30 and 4:00pm. I left and went to Cook Out. read more

This place can make some very scrumptious McGriddles, I was amazed at how crispy the bacon was, and how fluffy the pancakes were on both sides. Lovely McDonald's with a wonderful pumpkin spice coffee. Yum. Thank you eden McDonald's for NEVER letting me down! Every single one of your employees deserves a raise!!! read more

Today, went through drive thru to order 20 piece Mcnugget. They added 3 containers of honey mustard. When I opened all 3 containers of honey mustard, they all had MOLD in them and the taste was awful. read more

My food was cold asf it was nasty, the hole Oder was messed up, did not give us sauce

This McDonald's drive through is gr8! they have 2 lanes and they process the order correctly. I always use coupons buy one get one free as in breakfast sandwiches or the one to get a free coffee and hash browns if you buy a breakfast sandwich. They take all coupons and get the order done correctly. People are friendly and the place is kept up nice on the outside. Food is hot and coffee is good too for a buck. read more

I wish I could give this place 0 stars. Unfortunately I have to give at least one star in order to post. Last time I went through the drive through they sent me to window 2 and forgot about me. I had to leave and called complaining about my order. I had not been back for a month until today. Today I ordered two meals. Not only did they completemy forget both sets of fries, they did not give me straws for the drinks. Bottom line, I gave them a second chance and they blew it. They just don't care about their customers. They only care when you complain. They lost my business for good and hopefully my friends business as well. If you want customer service, this is not the place for you. read more

Poor service and order wrong. Took three times to get order right but by then everything else was cold. Well I guess I'll just heat it back up in my microwave like they do. Not going back for that or anything else. read more

Only been to this McDonalds once, won't go back. Simple 10piece nugget meal. The nuggets weren't even lukewarm, they were cold and flimsy. I was passing through so didn't bother to have them fix it. Reading other reviews tells me the food is almost never fresh here. read more

Keep driving. Terrible service. Terrible attitude from both the girl at the window and the one who brought our food to the parking lot 11 minutes later. Get home without things you ordered. Drinks leaking from the lid. Sticky cup holders. If I could give zero stars, I would. Try Wendy's across the street. Cleaner, friendlier, better food. read more

The food here really never tastes good. You always get food that has been sitting around for who knows how long. You literally have to tell them to make the food fresh! Employees including managers could all stand to be retrained in customer service. I have come to the conclusion that BK just doesn't have good customer service period though, all the way up to customer relations. The meal I got here wasn't good at all. Sandwiches were not even at least warm. Had a very small amount of condiments on them as well. read more

I have been coming here for 15 years, for as long as I have had my business in Eden. Typical order is something off the value menu: chicken burger or double cheeseburger. Total cost: $2, if my wife is with me: $4. Lunch is very crowded, but they process orders quickly so even if you have four or five people in front of you, you get your order within five minutes or so. I went at night once and there was no one there, but the order took 7-8 minutes, maybe the cook was outside. I complained and asked for a few free fries, they gave them to me and a drink. The store is clean, when our kids were younger they played at the enclosed playground. I park far away from the business to get back on Van Buren easier. To me the employees are very friendly. It is a much better experience than the McD's in Greensboro. read more

It just never fails. Whenever we go to this McDonalds, it seems they have 11-13 people working there and 2 cashiers. The little bald guy who is the manager or owner just yells at the poor workers all the time. He needs to learn how to get his point across without yelling at people all the time. It just breaks my heart that these poor folks just trying to make a living get harassed by this guy. He needs to manage better so the customers will not have to wait so long. Here is a clue - have three cashiers working. The food is good they just need to get people out faster. read more

I went there and ordered chicken tender meal, a chicken nugget meal, and a Quater pounder. These "animals" made us wait 10 before we could order, and they still forgot my damn Burger. Stuff like this has happened before. read more

I thought that tearing down the old one and rebuilding a new one with 2 drive thru's would be much faster, wronnnnng. It takes forever to get your food and half the time it's wrong. I suggest if you want a McDonalds fix go inside and order it, you'll get it much faster for some reason and you can check the bag Incase it's wrong and not have to drive back or pull over and get out. Get it together Micky D's. read more

I usually try to stay away from fast food and my experience at MCDonalds this evening was just another reason why. I ordered 40 fresh chicken nuggets and a drink to go. As my daughter was filling drink I checked the nuggets and saw they must have been sitting a while and rhey were lukewarm to the touch at best. I immediately let them know and gave them the bag pf nuggets. They proceeded to make new ones for me but took the ones I returned and put them back in the warmer to reuse and sell even from the box of the ones I put my hands on. (My hands were not just washed) It is replusive to think they did that and were willing to attempt to serve them again to an unsuspecting victim. Be careful about eating there again. I know I will never go back. The management there was excessively rude as well. Even yelled at a employee in front of me. read more

My godmother came in a few days ago and was cussed out when she came back in to request a new tea!

This is one of my favorite fast food restaurants. The food is good and the service is fast and friendly.

Very clean inside and the staff was friendly when I go in. The bathrooms were clean the few times I've been in there. Now on the negative...check your order before you leave. I've ordered on several occasions extra pickles no onions on my burger and its right on the receipt but the burger is no pickles extra onions or some other combo mixup. I will say they are quick to fix it and very sorry for the mixup. Instead of doing breakfast all day how about serving burgers at 7am. read more

Slow as hell and shit is way too high priced!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Also no bbq or ketchup like we asked for

This place.... I mean I dont expect much from mcdonalds but this damn place... I have lived here 2 years and I have NEVER had hot fresh fries... once I tried to trick them by saying no salt thinking I would get fresh... but no they ignored my request and gave me room temp fries with fucking salt... I guess it just shows that the stereotypes are right... people who work there are always rude and pretty fucking stupid I say no salt.. news flash I dont want any damn salt... the prices are alright even those I only order off the dollar menu. The place has wifi for free the play place is about as clean as it can be for the fact that snot nosed kids are all over it... the "patio" area would be okay if the birds were not trying to steal your food, but you can't blame McDonalds for nature read more

I have been goin to McDonald's for breakfast for quite some time. Upon my last two visit I was shocked to discover that the extra value menu for breakfast ONLY includes coffee as the drink...when trying to get my usual sweet tea, they charged me an extra dollar for the tea and did not offer the coffee....so my usual breakfast was 4.90 instead of the usual 3.88 ...needless to say I will no longer patronize this establishment. read more

Stands true to the McDonald's stereotype rude service as well as slow but yet there is always about 12 people in the kitchen and miscellaneous areas in uniforms standing around clearly enjoying their lack of productivity! Took forever to get my food about 20 mins of my hour lunch break and they still got the order wrong read more