If I could give zero stars I would. Each person I felt with had an awful attitude and one girl even walked away when I asked a question.

This location really does deserve the 1-star rating it currently has. Building is beautiful, but beyond that everything else was sub par...which is saying a lot when talking about a McDonald's. read more

Add me to the growing list of FORMER-customers of this McDonald's. The customer service is just rotten. From the time I ordered my food through the drive-thru and the time I received it was 17 minutes. Honestly, every Monday through Friday, I drive right past this McDonald's to go two miles out of my way to the the McDonald's on County Line Road. This was Sunday. I don't care if this is the only place serving food, I've spent mt last dollar there. I plan on checking to see if this is particular McDonald's is company-owned or franchised. If franchised, I'm going to avoid all of their other locations - no matter where they are, read more

Its not the best about every race has been thru here all i have to say is the asian did it best they mess up some orders and have gotten the wrong order but or else its just kinda a normal mcdonalds read more

No one at speaks English and my order was messed up and since people can't speak English, they stare until you walk away

This place is not the bestthey get you your food and drinks but you take forever and they make up excuses about not having a frappe? Its 7am in the morning. Youre being lazy . Other than that the building and location is nice but service from the teenagers who work there are pretty nice but service was taking forever , had to lwave so i dont miss work. read more

DO NOT EAT HERE. This place was so disgusting!! I stopped in to grab a quick bite with my kids and we left within a minute. The ony option to order was at the kiosk as they had the counter registers closed, so I never saw a worker. The sanitzer by the kiosk had a ton of MOLD growing all over it. I can't imagine what the kitchen looks like if this was the lobby. This place really needs to be shut down. read more

Drive thru attendant was unable to understand and enter breakfast order correctly (reviewed it 3 times and it was still wrong). When we tried to explain the issue of the extra egg McMuffin at the pick up window, we were told to drive around the building and drive thru again. Iced tea had NO ICE. Green discoloration on egg McMuffin. Wish I would have looked at the poor reviews first...would not have gone up this location! read more

I swear, nothing this location makes, and I mean NOTHING, is correct the first time. Seriously, how hard is it to include a full extra piece of cheese on a fish filet if I'm being charged for a full extra piece. Extra cheese should be one and a half pieces total with the half it comes with by default, not just one piece total. Service at this location is extremely rude too. A couple weeks ago my mobile order wasn't showing up in their system, even though I showed them the address was correct and the order was submitted. The employee accused me of trying to get free food and literally yelled at me when I told her it wasn't free if I was charged for it. If there was any other fast food option around Mequon and Pilgrim in Germantown I would never visit this location again. As it is, I'm far more likely to go out of my way over to the restaurants on Hwy Q off of Hwy 41 than stop here again. read more

Bad food, horrible customer service, and even worse ambiance. I never go to this Mcdonald's because it's messy, unwelcoming, food is always incorrect and or just not that good. The workers are mean as hell for no reason. Don't like this location and I will always drive further away for an acceptable service from another Mcdonald's. Don't waste your time here. read more

Sometimes doesn't taste fresh, most of the kids that work at this McDonalds are very nice and pleasant

This location is worse than the any of the ones in the middle of the hood in Milwaukee. Consistently horrible service, long wait times, old poorly made food, bad management. Needs to be closed down. And they played me with this chicken sandwich read more

McDonald's - The "chicken sandwich" I was pissed. Looks like a nugget on a bun - Burgers Near Me - Germantown, Wisconsin

This was the worst service I have ever had, we waited 20 minutes and they messed up our burgers because they can not read the labels because they are from the other side. Do not go to this place it is dirt and not good. Period! read more

Routinely slow service. I work close to this location and [sadly] when it comes to lunch Mequon Rd is considered to be our go-to McDonald's for me and my coworkers. I know, I know they're all pretty bad, but come on... It's not just the slow service, it's also the wrong order, and the bad attitude that follows when these mistakes are pointed out. One of my coworkers wasted 30 minutes trying to order a chicken tender meal this afternoon. No substitutes, just standard number whatever and not only did they get the order wrong, they also shorted him on his refund..roughly $2 short and still he left without food. read more

Would get 0 stars if possible. The worst McDonald's I've ever been to. It's a stain on the brand and corporation. I honestly can not believe it. If you are reading this avoid at all costs. The employees play loud music from the kitchen with vulgarities and racial slurs. I was completely shocked. Hardly any customers and the food was foul. Must have been several hours old. Nobody finished their meal in my family. My children got sick and vomited two hours after. Of all the McDonald's I've been to in my life this is by far the worst. And I'm not even a complainer. I just don't want anyone else to have to suffer the experience my family had. This location should be closed. read more

The worst McDonalds I've visited in the state of Wisconsin. Drive thru service is terrible. Waited 5 minutes at the drive through order kiosk with no communication. Gave up and went to Jimmy John's. read more

STAY AWAY FROM HERE!!!! Hands down the worst store ever! When you are greeted they say "what you want" followed by "I can't hear you what you want" no polite greeting to start your day off. Just a rude clerk attitude with no hint of being polite. After ordering and repeating my order multiple times to only receive an attitude from the cashier..... she then proceeded to not value my time and not value me as a customer. In turn I forgot my wallet at home. It happens. It's life.... however when it boils down to it a smile can go a long way. Nope didn't even hear a smile instead she is in there trying to cover her butt for her mistake of DROPPING MY BRAND NEW IPHONE ON THE CONCRETE.... now I am out a phone and I have to somehow move on with my life? Then she lies to me and tells me she's a "manager" OH NOOOO MAAM NOT TODAY! It's one thing to say oh I'm sorry I can barely hear you. It's another to blatantly go out of your way to make everyone else's life a disappointment and cause everyone to not go to this store ever again. A little update.... 2 weeks have passed... the owner still won't replace the phone. Instead he insists on "fixing" a phone with non Apple approved parts that voids the warranty... this place continues to impress me day after day. At this point take it from the cashiers paycheck and BUY ME A NEW PHONE!! If I don't have a phone I can't work.... that means I can provide for my family... so absurd that a $5 hamburger would in turn cost me $1100 for a 2nd phone this year and the amount of lost income in 2 weeks... In total I have lost over $2k alone from this... because the staff refused to follow policy and insisted on taking my phone instead of following policy and holding the scanner out the window so I can do tap to pay... this is hands down the biggest FAILURE EVER!!! read more

McDonald's - Aftermath of the cashier insisting on taking my phone to do Apple Pay - Burgers Near Me - Germantown, Wisconsin

Stopped by this location to get my mom a Filet O Fish yesterday. Placed my extremely simple order for this one sandwich after hearing "what can I get you" at the speaker. I heard nothing after this. I sat at waited for the normal repeating the order; "thank you for your order pull around"; or even a simple "dat it?" Nothing. Line behind me is growing due to it being the lunch hour. I ask if I'm good to pull up. No response. A good three minutes pass by so I pull to the next window. At the next window, very nice older gentleman in his 60s is working the window. He repeats the order but it isn't what I ordered. He apologizes and says he will put my order in. A younger very rude woman snaps at him and asks what he is doing and he explains. This woman goes off VERY LOUDLY " Why can't these people have some patience?" And continues to complain bitterly, while being rude to this man. While this is going on, this kind older man calmly and kindly finishes up with my transaction, ignores this woman's rants, and is a pleasure to talk to. I feel like finding this man a new job - he is obviously way too good to work at this location. I have great patience- especially with service workers during this time - but perhaps some of your workers need to learn the fine art of communication, customer service, and how to treat co-workers with respect. read more

Rate of 1 is too high! Customer service is awful and cashier was very rude. Gave me wrong order and argued with me saying that's what I ordered! I told her either fix it or give me my money back and she walked away from me! She needs to be fired! This location on hwy Q needs to be shutdown or overhaul of employees! read more

Just ordered a cup of ice cream. Not that difficult. This is what I received. And to think employees were picketing for $15 an hour... read more

McDonald's - Never again! - Burgers Near Me - Germantown, Wisconsin

Runny egg in my Sausage McMuffin with Egg. Eww. Star added back because kid ringing me up at the counter was pleasant. read more

Totally has gone downhill. Today, I waited almost 30 minutes in line. There is a double entrance. I was SKIPPED 3 times, meaning 6 cars went out of line in front of me. When I got to the food, my order was WRONG. Then, I was handed a dripping cup of coffee that leaked all over my car. This used to be a good McDonalds, efficient and friendly. Now it sucks. In the past, probably 4-5 stars for a McDonalds. read more

Sat at the ordering window for over 10 minutes with no response and the pay window told us to leave since we didn't order though nobody was helping us. Terrible service. Do not recommend ever. Worst McDonald's in the state of Wisconsin read more

Amazingly still a one star review. I don't think this place has gotten my order right once in the year I've lived 5 minutes away from this place; I know it's only a McDonald's but STILL. I'm 100% sure most if not all the employees come to work high how do you mess up an oder when nobody else is in line and I order 3 things? I got charged 17$ for a 2 piece cheeseburger, chicken nuggets and a 1$ shake? Ridiculous. I live close and it's convenient but I'm not coming here ever again. read more

Stopped in for breakfast today and went through the drive thru. There was a person in front of me and they waited a good five minutes and drove off to park as no one must have been there to take her order. I pull up but didn't wait 5 minutes. As I'm pulling around there is NO ONE in the drive thru. I just left so I wouldn't be late for work. This place has routinely bad service, bad attitudes and the food is thrown together. Not that I'm looking for 5 star dining at McD's but I expect my burger to be on the sandwich when I open the bag. Big changes need to be made and if I hear we have COVID staffing shortages one more time I'm going to scream. If you already have a job there, do it well, none of which is being done at this store. read more

the workers didn't care about the customers had to wait over 20 minutes for food and got sick from the food. the burger was undercooked and the fries weren't even warm. the whole place was filled with flies don't recommend for anyone. read more

Just a bad experience. Customer service does not matter at this location. The manager on duty did nothing but yell at what ever employee was in her looking direction in front of customers non the less. When i called her out for her bad attitude shd just dismissed it. Gross. read more

McDonald's in Germantown off Mequon:::: I've been to this location several times in the AM and the staff are kind, well mannered and have great customer service. Today was my first visit after 4 and it was terrible. The girl taking payment didn't say one word to me, payed more attention to her coworkers flirting and rubbing up against him inappropriately. (R rated) no Receipt, or amount total was said she didn't even look my way. When I drove up to the next window to get my food not one word was said again they just handed me the bag. I didn't even eat the food the staff was that scary. I will never go there again after 4. I get It's McDonald, but have some pride in your store. The owner should be ashamed ! read more

I believe this is the first 1 star I have written about. You would think McDonald's would be consistent as that is what they are built off of, but this McDonald's is the worst I have ever been too. Time and time again, it continues to get worse. It needs a remodel and the employees are consistently smoking outside where the customers walk into the establishment. Tonight I took my 5 year old there to celebrate her good report card. They didn't have the chicken nuggets ready and made us wait over 10 minutes! Then they forgot my order of fries, which I drove off without after another 5 minutes. Then when I got home, the fries in the happy meal were half cooked and cold! Amazing that this store could screw up time and time again! If you are in the area, go to another place to grab a quick bite. Anywhere, even another McDonald's! Its terrible and the Manager should be reassigned to the fry station until they figure out how to run a fast food restaurant. Unreal! read more

This location has really gone downhill. The employees are rude, they can't get a simple order correct, and they forget items. This has happened too many times. Tonight was the last straw. If I could give zero stars I would. STAY AWAY!!! read more

Went to this McDonald's and they said because they're closing soon they're not taking any orders. Don't orders stop being taken at close? Why even have a closing time then? read more

The play area is DISGUSTING! I've been keeping an eye on it and it clearly hasn't been cleaned in MONTHS! It's covered in caked on dirt and grime. I've even called the comment number on the door four times to complain and NOTHING has been done. UNACCEPTABLE!! read more

I have had numerous bad experiences at this location. One time it seemed the employees just decided to close early. Another time, drive thru speaker was defective and everyone had to pull up to the window to place the order and wait, which caused a huge backup and unreasonable wait times for everyone. Another time, my coupon wouldn't validate by the system and I wasn't allowed to use it. Twice when I got a filet of fish, the 1/2 slice of cheese was stuck to the inside of the box along with the majority of tartar sauce (somehow they couldn't get it between the bun and fish???) They failed to give me a receipt twice. The final one was when I was missing a 20 piece nugget and I had to stand outside the pick up window explaining the problem, waiting for them to get the nuggets ready, while other cars kept moving though the drive thru window. They said they could not bring them out to me. They said there would be a wait so I asked for new fries as they would be cold by the time I brought my son's meal to him. I was told I should "just eat the fries I have while they are still warm". I was giving them the benefit of doubt for a while with the whole pandemic and now labor shortage, but enough is enough. Needless to say, I won't be going to this location again. read more

So the close the dining area 7pm instead of you know 11pm like their sign says every night ..... so yea they bring terrible to a whole different level. read more

Consistently horrible service at drive thru. Employees rudely greet you when you place your order, then when you arrive at the payment window, often have no idea which order is yours. Several times I've been waiting to pull ahead and just need them to hand me back my credit card, but they'll be standing there blabbering to someone while holding my credit card in their hand. And if you order a cup of ice cream, you might get a full cup, you might get two tablespoons, or anywhere in between. Sometimes they'll give you napkins and spoons, sometimes they won't. Other times there's covers on it, other times there's not. Absolutely no consistency with what you order whatsoever. read more

Way to noisy with several preteen running around with no supervision. Typical slow service that you would expect at any McDonald's in the area read more

McDonald's - a chair and table in a restaurant - Burgers Near Me - Germantown, Wisconsin

I normally would never review a fast food joint because let's face it you should not have high expectations. This place however is horrid. The service and wait times are dreadful. Whomever runs this joint needs to be canned. Very sad! read more

If I could give it zero stars I would. They e gotten something wrong with my order every single time I've gone, but today was a new low. They completely left the chicken nuggets out of my daughter's happy meal. Thankfully we were going home and I was able to find something else for her. It's sad that our fun "treat" turned into such a bummer. read more

What the heck happened?! This place is absolutely awful mainly for the customer service. I pull up to the drive thru and wait 3 minutes. Then I hear "what you want?" So I order and after I order fries and a burger I hear "you done" I said yes. I hear nothing back not even my total. So I pull forward to the first window. Wait 5 minutes. Nobody's there. I see someone's iPhone sitting out. Lady flags me to pull forward to second window. Lady had earbuds in takes her sweet time and doesn't care at all. Says nothing to me during the paying and receiving my food interaction. Avoid this place at all costs. Go to any other location where you'll be treated like a human being. This place sucks!! read more

Since 2012 I have been asking for a changing station in the men's restroom. My first son was born that year and now it's 2018 and I have a 2nd baby and still no changing station in the men's room. I regularly take my kids to McDonalds and play and buy food. We occasionally stop back and check to see if they've decided to recognize that fathers also take care of their kids. There is a sign on the women's restroom showing Koala changing station. We go to the one on County Line Rd since they at least have a family restroom to change diapers. Until then Mequon Rd McDonald's gets a 1 Star. They also routinely forget items on my order and when I bring it to their attention they seem to not care as they reluctantly fulfill my request. read more