i genuinely cannot believe a year later from my negative review this place is STILL HORRIBLE. literally everything about this place sucks. EVERY single time i come here it's always something. today i went to get ONE ITEM, a mocha frappe. just that. it took at least 10 minutes to get to the window and talk to a person because the menu mic just wasn't working for whatever reason and met with attitude and soft spoken, how you can pull both of those off is beyond me. i finally get to the window to get my ONE ITEM and it's melted. im buying ONE THING so its going to be right. i swung back and tried opening the door, they're locked and isnt a big deal but if someone is STILL at a locked door obviously they need something, i was ignored by the same man who handed me my melted drink. i didnt catch his name but there was an EXTREMELY NICE gentleman who opened the door and asked what i needed and understood my problem and fixed it for me. he was a taller, blonde man with glasses and a smaller frame, i unfortunately didnt catch his name but he is the ONLY nice person ive EVER spoken to at this location and ive been going here for YEARS. i understand you guys have a management issue but this seriously needs to be fixed NOW or yall need to genuinely closed down and start completely over. this is almost the exact same poor review i gave yall over a YEAR AGO and yall still haven't fixed a damn thing. yall please don't go here. i would genuinely give this place negative stars if it were possible. that nice man also let me know that multiple people QUIT on the spot today so, OBVIOUSLY yall are doing something wrong if you have people quitting on the spot read more

Would leave negative zero stars for McDonald's aka Mcnasty! Raw undercooked hamburger meat! Hope Mills rd store #5749! You call and no one answers. read more

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This is one of the worst McDonalds. The order is always wrong and the customer service is awful down to the management. The one over by Jack Britt with the kids working needs to shut down or hire better staff. read more

This is the worst McDonalds , I have ever been to. They were very slow and they were not concerned about finishing my order with a quickness. The team members were standing and laughing . I was in line for almost 30 minutes . The wait time should not be that long at a FAST food establishment. And they had a full house so I'm confused as to why it took so long. The line was wrapped all the way around the building. read more

Literally always takes over 20 minutes to receive order every time we come here. But today when we ordered breakfast (@10:28am) it took over 30 minutes to receive the order, half the order was missing at l this time it's now 11:20am and they "are out of the other half of the order" which we spent $40 on. Nevertheless they also have no sense of urgency in fixing it or finding a replacement. Also noticed half smoked cigarettes all behind the counter of this terrible establishment. read more

Waited over 20 minutes for my food after going through the drive through which made me late for church, and now my stomach is in knots from the stale food I was served. This was the last straw for me for McDonald's. Never going back. Good riddance. read more

The worst service EVER! Please don't use the app for curbside pick ups..I placed an order, waited for it 40 minutes, went to the drive-thru and the store was closed, an employee told me that nothing will be cashed out. Four days later my money was paid from my bank account , have ti go and they didn't want to give me my refund. Unacceptable! read more

The food was old and we legit spent $11 like we weren't expecting anything fresh and but the food tasted like they cooked them 30 mins ago and it took them 20 mins to make it. And the girls who were in the front had TERRIBLE service like all the people in the lobby heard was about their body counts and how many men they slept with and then they made a sexual comment about an underage girl who was with their mom. And we received our cups and there were no lids OR straws and the tables looked like they were cleaned with fryer grease. read more

The worst McDonald's in USA I've been one hour waiting for my order this week and 45 minutes last week for my order people work there so slow bad Management worst of theworst read more

Order through doordash two cokes one barbecue cup six chicken nuggets. One Big Mac. No onions, one fillet two cheeseburgers one chicken nugget two large fries. Never received the Big Mac called online. Found a number. It's been disconnected read more

McDonald's - Burgers Near Me - Hope Mills, North Carolina

ordered breakfast today for my family and have 4 McMuffins. 2 of them are burnt, they look like coals.

My wife and I stopped in for lunch between church and Choir practice. We placed our order using the app, gave them our table number and waited for our food. We heard our number called just to be told they don't sell two strawberry cream pies for $2.xx even though the app clearly states it is available for sale. The app states what items are not available for sale at certain locations when placing your order or I would not have been able to place the two pies on my order to begin with. The manager in charge was yelling at the employees the whole time while we were there. The store wasn't the cleanest either. What I found the most displeasing was the state of the manager in charge when I was talking to her on the way out. This manager reeked of marijuana. I couldn't stand too close to her because of the level of order coming from her. This is not the type of management needed to run a store of any kind. read more

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I'm currently upset to this day.Me and my sister ordered 20 piece chicken nuggets and they were raw I had to put them into the air fryer because my stupid ass ate one raw! We came back a few weeks later with doubt but my chicken nuggets weren't raw + they didn't mess up Big Mac. read more

nobody is making our food. people at the back laughing. been here about 30 mins. this place stink. bathroom disgusting. I think I seen a rat walk by. read more

worst customer service! ridiculous wait time to order at drive thru and then have to wait in parking space for them to forget or lose your order! I waited in drive thru late one night and line wasnt even moving. it took almost 2 hours which I was trapped in line and couldn't even leave. once I got to the mic, i could hear the girl goofing off with other employees cause her mic was still on. three delivery drivers decided to skip the line and cut in front of everyone. Just the worst McDonald's I've ever been to. read more

I came thinking I was walking into a normal McDonald's well I was wrong. I ordered a 4 chicken nuggets and only received three chicken nuggets. I would understand if it was rush hour but there were barely any people inside or the drive thru. Meaning they could have taken their time packing the food. read more

We saw a roach crawl on the counter and fall on the floor. Very unsanitary and gross.

One of the slowest, if not the slowest, McDonald's in Cumberland County. For starters, no one ever greets you upon walking in. No one is ever at the front counter. Seriously, you could be standing there for 5+ minutes before any of the employees acknowledge your presence. Make no mistake, they'll see you standing there, but will pretend they don't & keep moseying about in the kitchen... They do it so blatantly which is what really rubs me the wrong way. The workers at this McDonald's are truly worth the minimum wage. I'm not even gonna get into how slow the drive-thru is after 9 p.m. Advice: If you have a hankering for "Mickey D's" & want prompt service, go to either the one on Ireland Dr or across from 71st. read more

I went through the drive thru, the employee at the window you pay at was polite, but the employee at the window you get your food didn't say one word to me. When they open the window to hand me my food, I said thank you, they completely ignored me. read more

Picked up an Egg McMuffin with hash brown thinking it would be hot and delicious...you know it came out cold, mushy, and the hash brown was soggy like it was fried in some used oil from last week we threw it all in the garbage and hopefully get a better experience on our next visit Go to McDonald's Restaurant at 1900 Skibo Rd. or at: 6779 Raeford Rd, Fayetteville, North Carolina and learn on how they treat their customers and food quality I gave a 3-Star for the mature lady that was being helpful on keeping the place kinda organized...enuf said read more

Slowest McDonald's I've ever seen when it comes to nightshift. Need to get their stuff together. Anyone going here at night I recommend going to the McDonald's on Legion Road. read more

If I could give a zero star rating, I would!!! The lady who was taking my order at the drive through was rude, disrespectful and unprofessional. I was behind a gentleman who was placing his order. The lady took his order, and he waited in her to reply with will that be it, thank you, please pull forward, is your order correct on the screen, SOMETHING, but nothing. He said three or four times, "hello". Finally, the lady replied and asked if she could take his order. He says, "ma'am, I just placed my order with another lady. The lady says, "ok pull forward". Anyway, I'm thinking to myself that his order will not be correct. I pull forward to the window and I wait and wait. This McDonald's has two lanes, so I was seeing people in the other lane steady place their order and move forward. Finally, I was asked to place my order, which I did. I watched my order pop up on the screen, which was completely wrong. I waited for her to ask if my order was correct, pull forward or something, so I could inform her of the mistake on the screen. After a few min. I began to say "hello, hello" with no reply. This is a busy area and traffic is a bit loud, so after a few seconds and still no reply I raised my voice a bit, but not in an over loud tone. The lady finally responded with "quit yelling" I replied "ma'am you were not responding to me, and she stated "why? because I'm doing my job? I replied "ma'am, you did the same thing to the gentlemen before me and now you are being rude to me. I told her to cancel my order and that I would be calling the general manager. Her reply was "OKAY"! I'll be honest, I let my temper flare and did call her an ugly name before pulling off, which I am ashamed of myself for doing that and lowering myself to that level. This lady just had me so upset because of the way she spoke to me. I work for the public too and I know customers can be difficult to deal with but in this situation, I did nothing to cause her to act the way she did towards me and the man ahead of me also did nothing. It's possible that she was having a bad morning, but you do not treat people like that, especially your customers. The ones who you need to keep happy and returning back for you and your co-workers job security. Also, with the way fast food chains are replacing their employees with computers who take their orders, this is not how you prevent McDonald's from following this trend. I will say that I have been to this MacDonald's multiple times in the past as I work around the corner, and this is the very first time I have ever been treated badly. This happened the morning of 05/31/2024 around 9:05am -9:15am. I ended up going to Burger King, which is located in the same area and although, I am not a burger king breakfast kind of lady, I was treated with kindness and respect. read more

Welp besides the ice cream machine always "being down" someone please let me know when they decide to put the MCSALT on the MCFRIES these fries are never salted! Like yoooooo do they not provide you with salt??? read more

I placed an order for this McDonald's on April 21st. I had to cancel the order when I pulled in and the line was so long that I would be late picking up my customer. I called the store and canceled it, as the money had already been pulled from my card and the app said that I had to call them. I have been calling customer care almost every single day since that day to get my refund, as it still has not been given to me. They keep "escalating" it to the store, GM, Regional, and Franchise Owner. I have not received any type of response from any of those people. I've even asked for a supervisor and was told that they would email them and they would contact me. That was a week ago and nothing. I don't want to go into the store because I don't want to cause a scene, but if I don't hear back soon I will have no choice. Similarily, I had an issue at a different store and they got back to me same day, so why is this one being so difficult? I've had it. Tomorrow will be 3 weeks since I cancelled and the money should have been refunded right after I cancelled with them, but it hasn't. Get your act together and contact me or refund my money. At this point giving me a voucher will not suffice! I'M ANGRY!!!! read more

Stopped here in the morning and went through the drive thru, at the window I asked if i could add a mchicken biscuit and was told NO??? then he told us they were too busy and we could speak to the manager. they had 2 cars in line. and they gave me sour tea. read more

i just wanted salted fries and they cant even do that right do better try harder like how hard is it to salt fries ive worked fast food before it takes like 10 seconds s a l t t h e f r i e s please i beg you!!! read more

Ordered an apple pie with my order at 9:00pm, the sticker on the apple pie said "enjoy by 6:21pm" this is pretty impossible as I haven't worked out how to time travel yet. Being sold expired product really sucks!! Needless to say it ended up in the trash, which is where the employees should of put it in the first place! read more

McDonald's - the receipt for the meal - Burgers Near Me - Hope Mills, North Carolina

If I could give no stars I would terrible service I stood in the front no one addressed me and my two boys I waited for about 5 mins then walked out! Easiest thing to do is GREET customers when they walk in! Not even the manager said not one word to me and my kids! This is sad and very unprofessional!! read more

Extremely slow and disorganized. Been waiting in the drive thru line 20 min. Very slow . Not professional at all. Will not be back

I was there last Friday. I ordered my meal instead of using their cup I had brought my own. The cashier and the line lady said I could use my thermos. When I was filling it up an employee grabbed my arm and started screaming at me. I showed her my receipt and she kept screaming at me. She started screaming for the manager, the manager made excuses for her saying it was her job. If I couldn't use my own cup someone should have said something. I'm not sure but there is something wrong when a employee can grab a customer scream at them and feel like it's OK. I have called corporate nothing is done about this. If you are a man stay away, if you are a Native American beware. I don't know why she thought it was OK to treat me in this manner but she did. read more

Service has improved since they remodeled. They have two drive-thru's which help when it gets busy. However, embarrassingly, I come here often and have witnessed more than two events of road rage due to the double drive-thru. Basically, people cutting in front of another, not that it really matters anyway, but this is Fayetteville. There are plenty of rude drivers here. read more

The wait here is to long. I sat in line for at least 10 minutes. The fries were cold and hard, the only reason we choose McDonald's is for the fries. This is terrible service. It's peck hours you would think they would up the staff as necessary. The lady who took my money at the window said "have a good one". Now, don't get me wrong there isn't anything wrong with what she said. It's just this being a business you would think they would be a little more personable and thankful for your service. But I guess it is McDonald's and it's not about hospitality at this place it is about money. Unfortunately, there actions or lack of may cause business to go else where. read more

I've always received great service here. The waits can be long when they are pretty busy but that is to be expected. Nothing too special about this location but nothing to keep me from coming back. read more

Worst McDonalds in the area. Employees are rude and don't let you finish your order before telling you your total. Came in one day and saw an EMPLOYEE behind the counter not wearing any shoes! or socks!! Disgusting, and i would tell anyone possibly going here it's worth a 10 minute longer drive to go to a different one. I need to find the corporate number and call immediately. read more

I hate to even review a fastfood joint however this location is a joke! I took my mother to get a 2 cheeseburger value meal. We sat in drive thru for 10 minutes before i got asked to park. 10 more minutes goes by when finally a manager shows up with our food as well as 3 other cars that was parked before me. I ask her why it takes 20 minutes for 2 cheeseburgers and she asks to see my receipt. Now she realizes this was dumb, she then pulls the i just clocked in and walked into a mess. The funny part is I watched her running the feont register while i sat the first 10 minutes. I called head office because the food given to my mother was cold and not fresh at all. Another manager calls me and informs me they will send me a coupon for buy one value meal and get another one free......Really!?!?! So done with it lol buyer beware. read more

Need to work on customer service . A nice please and thank you wouldn't hurt the workers in the drive through . Don't just shit the window on me . U could simply say "please wait, hold on one sec , I'll be right back" nothing ...... Chick fil a has great customer service because they say please and thank you , my pleasure read more

I find it kind of funny that McDonald's is even on this site because I have never been to one that seemed to care what people think. Always rude service, always a long wait, and my order is messed up about 40% of the time. What is so hard about counting damn nuggets??? read more

For the first time ever I got my food before I got my change from the cashier. Fast and very very friendly

This location is horrible. I don't care about wait time if everything else is great. I would NEVER eat at this location if it wasn't convenient to my work. So I just know how bad it's going to be when I go. EVERYTIME the order is wrong through drivethru!!!! Have to sit there and check it for them to get it right. Food always cold. Have to reheat in microwave. Absolutely ridiculous! Terrible customer service from manager! Rude rude rude. One time ordered 2 cheeseburgers and got 2 chickens with what comes on cheeseburgers! Manager thought that was funny! Really really bad. They just make so much money they don't care. read more

My spouse was on his lunch break, he stopped thru McDonald's because it was convenient. Ordered a BACON mc double, strawberry banana smoothie & a caramel frappe. When he got to his destination, he opened his sandwich to eat it & it was a mc double with no bacon.. Called the store spoke to a gentleman who worked there told him the situation, the man took down his name. He said ok when you get off work if you would like to stop by, we will give you a bacon mc double.. SO he stopped by to pick up his sandwich & the staff basically said he was lying & made it up. That they had been there all day & no such call had taken place. There for, they wouldn't help us. They were extremely rude & had no professionalism what-so-ever! But hey, what do you expect from people who can't even remember bacon on a BACON Mcdouble when a little screen hanging above them tells them exactly what to do! Great reminder of why we don't eat this garbage. read more