Woof. Where to start. We've been twice in the past couple of weeks and the service is next level awful. Both times we've ordered in the lobby (my kids like to see which toy they're offering before deciding on a kids meal vs. regular meal) and have waited 20+ min for food. Last night took the cake. When we walked in there were maybe 2 other people waiting - a small group and a delivery guy. We ordered in the lobby and started to wait. Over the next 30 min the place t got more and more packed with walk-ins and delivery people, so packed you could hardly move. You couldn't even ask someone to check on you because in 30 min only 2 orders came out & after shoving it on the counter the employee fled. Yes, fled. No eye contact, no words spoken. They could see the mob of people waiting and no one was going to open themselves up to that. Eventually I was able to flag someone down and he admitted they couldn't find any lobby orders. They get the manager. The manager does something to the ticket machine and a STREAM of tickets come flowing out. It still took another 15 min to get my order. What was most infuriating was the employee response. No one but the manager cared or showed any urgency. I gave 2 stars because at least the order was ultimately correct and hot. read more

They don't answer the phone! I've been calling all day and haven't gotten a single response. I highly recommend avoiding this establishment altogether. read more

Had horrible customer service I make my order she gets it wrong I try to explain she ignores me I get to the window she starts yelling at me saying the wrong order I explain that it's wrong she repeats what I say and keeps yelling at me I get my food and it's wrong this is bull shit if that happens again I'm coming inside read more

Terrible service. I've never had this issue with any other McDonalds. This is specific to this location. Last night was the 2nd time I ordered (same order) and the 2nd time they got it wrong. I let it go the first time assuming it was just a miss but now I see this is just what they do. I am vegetarian and ordered 2 burgers with no meat. I then selected "extra onions" and "extra pickles." Both times they didn't put any onions on the burger and only 1 pickle. I feel like this isn't a mistake but that they do it on purpose. I pay the same price even though I don't get the meat. I don't think it's asking too much to add a little bit extra of the toppings. Plus they give you the option to ask for extras. I will go out of my way to spend my money elsewhere. read more

McDonald's - This is my cheeseburger with no meat, extra onions and extra pickles. ‍ - Fast Food Near Me - Malden, Massachusetts

Have been to this McDonalds a total of four times. Two of the four times I got the wrong order. How hard is it to get an egg mcmuffin and a small black coffee order right? Done here. Will go to Dunkins instead.. read more

I like McDonald's but this location ,Broadway Malden MA is the worst. I don't think it's the staff, its the franchise owner/management . gave me a bs reason that no expiration date is why they won't give me a side of tarter . nothing has expired dates ketchup or any of the sauce they give you. this location has made up its own rules for years one night they wouldn't serve me in the drive thru because I was on my motorcycle. Restaurant was closed ,they said no motorcycles I said what if I walk up . in turn said no. ended up not getting served. this location is trash. I've had numerous other bad experiences here . I recommend go to rt1 read more

Has to be the worst McDonald's around. They have no clue what they are doing and customer service is horrible. Do better it's not that hard. read more

Sausage McMuffin with egg is the only thing I enjoy on the menu. Their bagels are always stale and their burgers are tasteless. The breakfast burritos are edible if you douse them in picante sauce. If you want a decent breakfast, go to a full service diner. read more

Food is good and service was prompt. The problem is listening. I ordered a breakfast sandwich and one big breakfast, a side hash brown and a coffee. Then I remembered that my wife wanted a milk. So I asked to add a milk to my order. When I got my order, no milk. What they did instead was add "four milk" to my coffee. If you can't even get a simple order like this correct, then I don't know that I'd want to attempt a more complex order. They did fix it promptly but the milk was a separate transaction. read more

Its McDonalds, all my reviews about Fast Food are all the same... What can you say, You know what the food is.. You know all the employees are mad that they have to work there & that they have to be courteous (which most often arent)... But today when I ran through they were nice enough! No mistakes which is always a plus! read more

McDonald's - a mcdonald's logo on a bag - Fast Food Near Me - Malden, Massachusetts

Greatest batch of fries I have ever eaten. Best chick sammer I've had also. Recommend for people who want hood toos

One of my friends got his phone stuck behind the booth and the manager of the restaurant REFUSED to give any of us help. We tried to take pictures of the place but she wouldn't let us. She was extremely rude and all of her employees had a huge staring problem. The food is okay but I mean its McDonalds, sometimes they give me stuff I didn't ask for. The wait when you order without the Kiosk is so long its almost painful, its like a whole 25-30 minute wait for something as small as a mc-chicken. They don't speak english and I don't speak spanish so everything was just difficult. Very disappointed do better. Almost called the police on that manager didn't even wanna move a finger to help a couple of customers. read more

no sauce for nuggets and fries! when u order food w uber eat Twice! What a good impression! read more

The late night staff was great i ordered my sandwich wrong but they let me change it at the window and were so kind and patient! Btw it's like 12:14 at night Ik i would not have those patients that late read more

If you want cold fries, soggy chicken nuggets, raw burgers, or rude ass service go to malden mcdonalds today!!!! Theyll have it ALL DAYY!!!! We waited 45 minutes, spent $23 and didnt even get to eat. Im so freaking mad!!! There was ICE in the burger. read more

McDonald's - a hamburger in a styrofoam container - Fast Food Near Me - Malden, Massachusetts

It's a McDonald's. There is a drive-thru. They have only messed up on my order like 2 times. I don't think I really need to say anything more, right?! ;) read more

McDonald's - cars parked in a parking lot - Fast Food Near Me - Malden, Massachusetts

Im so disappointed about this place I when there on a Saturday night at twelve thirty it was closed already they supposed to close at one am how can that be possible people like should be kicked out they are not doing the right things read more

I order breakfast this morning through mobile apps, I order BIG BREAKFAST, SAUSAGE BISCUIT AND A LARGE COFFEE when I walk in to pick up my breakfast they give me my order with a medium coffee instead. So I told them I order a large coffee, the manager just grab a large coffee cup and pour the medium coffee that was already made to the large cup and handed to me just like a large coffee which is only 80% full. Very bad service with all hispanic employees working in that restaurant, same as the Burger King across the street. read more

Super unprofessional! Managers yelling at their employees. Us trying to eat and hearing all of it. Food is disgusting and cold. Never again.

Listen there are rules and there are corporate policies. When you go through a drive thru and forget you didn't ask for ketchup and get back in line for the drive through to in fact ask for ketchup, you shouldn't be giving an inquisition as to when you were there, what did you buy, what time did you come in? All the while saying, whatever; just charge me for it! Then they continue to ask you, even though you have a bag of food on hour lap and your receipt in your hand. Do you really think Ketchup is that much of a cost to the company? Then you are told you are only allowed 2 packets for the order, which was a Big Mac value meal, large size, so does that mean if you ordered a normal sized one you would get one? I would just like to say a big GO FUCK YOURSELF MCDONALDS. I worked here as a kid and to be honest, I eat here maybe once a year, that said, this was enough to piss me off. Also is over $9 with tax really a value for this? Yes $8.79 without. That said, this McDonalds has always been inept and to be honest, I'm not even sure why I bother. I will in fact tell you about my visit with my receipt but surprise surprise there's not validation code on it. There is a survey code, but survey says; THIS PLACE IS AWFUL. I paid the extra .54 cents, but I think that's the last .54 cents this place will get from me. Here's hoping the $15 coming soon minimum wage puts shit holes like this out of business. Pay attention kids, that $15 minimum wage will make a value meal roughly $13 and change, them the facts. Fuck you, fuck you very much McDonalds... Ray Kroc and the McDonald brothers would be pissed. Like i am..... read more

I stopped at this MacDonalds on 7/9/2019 to buy a Quarter Pounder for $5.77 total. Someone then used my card information 2 seconds later to purchase an order for $38.15 which I never ordered and the manager said they can't do anything not accepting any responsibility. Be careful using you credit card at this establishment. read more

This McDonalds is the worst I ever been !! Employees are NOT friendly, almost every time I have to go there something goes wrong with my order, 3 out of 5 !! and even then when you go back to replace the food they give you an attitude, start talking in other languages and laughing about you. Now I go to BK cross the street , or Wendy's in Medford. read more

this place is so unprofessional never again will i come here. i tried to pay for my nugget meal with cash and the rest of the order on the card , then she took my whole $20 bill for a 10 piece nugget meal and charged the rest to the card like an imbecile. i am aggravated and i will never come here again. read more

Bad service! Employees need new training. Also need to understand that each order of nuggets needs its own sauce. I don't usually post bad reviews but this specific McDonald's is constantly needing of one! read more

My review is not based on the food because let's be honest, all of the food in all of the McDonald's all across the globe is exactly the same. This is about the service. This is my most frequented McDonald's as it is in my neighborhood and most convenient. The breakfast staff is wonderful. I always get my correct order, always get my iced coffee made the right way and always receive a smile at the window. Any other time you go here be ready to deal with attitude, wrong orders and general incompetence. I cannot stand how many times in the past few months I have come here to get chicken mcnuggets and never have gotten a sauce put in the bag. I've also received completely wrong orders. Multiple times. Then when you say something you are given attitude. I have to give this location at least 4 stars based on how great the morning staff is alone. read more

I've been to this one about six times. It's a dump. The service is terrible and usually the orders are wrong. The drive-through is so bad they have slots for you to park your car while you order is sorted out. You might have a problem if you don't speak English! They make other Micky D's look like high class restaurants. A. Ist to avoid! read more

Would it f****** kill to actually READ my order. Ordered Uber Eats. Asked for 2 fries in the order. Guess how many came? ZERO. NOTHING. This isn't the first time though. I don't mind screw ups working on customer service myself. But to actually do the same mistake over 4 times? Too much sorry. I'll just order from somewhere else. Hope the "physical" customers actually get service there; read more

I really can't stand this McDonald's staff is very rude actually served my daughter a burger using the middle bun from the big Mac sandwich for a top and bottom bun on her sandwich she didn't notice until we got home called about remaking her sandwich correctly was given attitude instead of being offered a replacement and acknowledging the mistake and rectifying the situation was made to feel as if I were at fault for their incompetent staff it's right around the corner from me will not return prefer to drive to Revere Mass instead which is out of the way but much better read more

horrible service went to the drive tru, I ordered when I got to the window the employee was disrespectful the same time I was talking to her she was talking to her coworker about "her life", we paid for our food we ordered 3 mcChicken, I got to the pick up window the other employee handed me the food with the disrespect that the food bag almost fell in the floor. After we got our food we were driving home we don't even live near this McDonald's location, we saw that our mcChicken came with no mayonnaise, even though they were supposed to came with mayonnaise. We drove 10 min back and they said they would give us new sandwiches. We came to drive tru and asked to speak with the Maneger, we showed him our recipe , he showed attitude because he didn't wanted to believe us, then he said "the only way that you guys are getting new ones, is if you throw away the other ones". We paid for the sandwiches , there's no necessary of trowing anything away, especially when we paid for them. read more

Give me a break. Just started to go again and to get a burger without cheese I have to wait in a pickup spot for someone to ring it to me. Prices are ridiculous, 5$ for a burger? 6 for 10 chicken nuggets? Today's order went over real well where they didn't even give me a bun, seriously? read more

I have never been to a McDonald's with workers this disrespectful in my life. The service is terrible and they always shut down earlier than their close time. You can be as polite and respectful as possible and you will still receive an attitude from employees which includes the manager. Do not come here. It is a waste of time. I would give a zero rating if I could considering the fact that they have been rude on multiple occasions. read more

Don't make any special requests here, they will not honor them and that is after they have you pull over and wait for your food. Also, the specials on their apps do not get accepted here, otherwise I would go back. read more

I hate McDonald's. Anyone who knows me can confirm that. I think all of their food tastes like crap and is full of salt and is the last thing on my list of edible foods. The only thing I order from there is the shakes, fries, and drinks normally. When I want one or more of those items I have my roomie swing through the drive thru. The cashiers are all pretty friendly and they always get the order right. I went inside the other day instead of driving thru and I walked out and went to the Revere location when I saw they did not have nuggets on the Dollar menu. Sad right. read more

Waited in line so long at BK i came here. They served me quick and got my order right. My fries were made perfect as were my onion cheeseburgers. They were actually burgers too and not all bun. I will go here again. read more

Terrible service. Ordered a sausage egg and CHEESE, repeated it to her 3 times, then she repeated it to me TWICE. Ended up with a sausage and egg. read more

We frequent this Mcdonald's more than we should. It seems management has changed. Three times in the past two months they either forgot to put the chicken nuggets in my kids happy meals or the toys and just two weeks ago they forgot to mention to my boyfriend that they did not have apple pies so they gave him holiday pies. When he bit into it he nearly crashed the car. He was expecting the taste of an apple pie not a holiday pie. When turned around to go get the apple pies, they told him oh we don't have any. How about you mention that instead of just throwing anything in the bag. This location went from a decent Mcdonald's they used to have their good days and bad days. With this new management, now they're just incompetent to fill a simple order like a kid's meal. I hate to sound harsh but how do you forget to put a box of chicken nuggets in a happy meal? read more

Wrong order received , ice cold cheeseburgers and a bunch of attitude. I understand it's McDonalds but watching employee dressed as a manager taking selfies and obviously posting to social media is ridiculous. Bowl cut, thick glasses and plump, I'm betting the McNuggets and burgers she takes at end of night are nice and hot. read more

This place sucks, the cash lady is rude, doesn't know how to ring up people. She gives attitude so does everybody else in this place. Trust me Lol don't come here they rip you off. My friend got a mango smoothie and they gave him half of it. I ordered a MEAL and she gave me just a sandwich and she said I couldn't get a refund for my food. How can you not get a refund. This is place is absolute trash read more

Average McDonald's so I manage my expectations. Order is wrong maybe 50% of the time, but not a terrible location. I get drive thru, the staff range from average to pretty friendly and competent. read more

Night time is the worst... manager seems more intent on chatting than getting the orders correct ... never mind hot and in a relatively timely... go south to everett store for sure!!! read more