I don't know whos more slow and incompetent up there the workers or the manager . I got TWO SWEET TEAS AND BOTH WEERE BITTER ASF LIKE IF THEY SAID OH WE NOT GUNNA GIVE U WHAT YOU ORDERED LETS GIVE THEM THE COMPLETE OPPOSITE ! they got One job how how hard is it to sweeten up the sweet tea Cartridge . man they charge you almost 6$ for two drinks and taste like garbage . sorry asf read more

The sandwiches had dry, hard buns and appeared to have been old. The fries were beyond awful. Cold and undercooked. Does McDonalds Corp not keep an eye on their stores? read more

They were cleaning the ice cream machine at dinner time and me and my family after a long day wanted the new milkshake

Customer service is nonexistent. The food here is garbage. They just give you whatever food items they want regardless of what you order. Make sure you check your food before you leave. It will most likely be wrong. Look at the burger, looks like they kicked it around on the floor before they gave it to me. And where is my cheese? Nastiest burger I've ever seen. read more

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Going through drive through both were open I pulled up was told to wait a couple minutes Gos by and another car pulls up to the other drive and place there order and off thay went me needing to get to work still sitting there when the second car placed there order I was pissed and just left terrible service them Clouns don't deserve 5 bucks an hour read more

This is the best McDonalds Ive ever visited. Jose is amazing, their customer service( even when slammed during breakfast) is exceptional!! Justin was also great he helped through drive through! I would go out of my way just to come back to this one!! 11/10!!!!! read more

This is the worst McDonalds . I usually go to the Channahon one. But today I was almost home and thought I like a chocolate shake but instead I got chocolate soup. What a waste of 4 dollars and something. I will never go there again. read more

traveled to Morris today for business delivery. 10:45 stopped at McDonalds and went in to order a quarter pounder with cheese sandwich and a coffee for the drive back. Served quickly, coffee was hot but sandwich was cold. Come on $8 for a cold burger. Reminds me why I haven't eaten there in a while. Back to Culvers next time read more

Amazing food and great service! The food is always fresh and the workers are kind to customers. Highly recommend :)

Perfect example of poor management and also why you need more "adult" employees these are the people who want more money but can't stop do their job right read more

Walked into McDonald's in Morris Illinois around 8:00 p.m. on September 23rd 2023. There was trash all over the floor on our side and their side, the bathroom soap dispenser was broke, did not have any soap, and actually was laying down inside a sink. In other words it was taken off the wall. By the ketchup sections there was about two dozens or so black gnats flying around. The most disgusting site I've ever seen. As I was walking out of the restroom and employee walked in. And I asked myself obviously he's not going to wash his hands on the way out because there's no soap or soap dispenser. read more

Stopped in while traveling, wanted to eat before going through Chicago traffic. Staff was friendly. Drink machines were both out of ice. Waited at the counter a few minutes to get ice. The employee asked if they were both out (like we hadn't tried both and chose to wait in line first?) Food arrived quickly, order was correct and fresh. Dining area was clean. Would stop again. read more

So, This morning I was off work (12 hr, weekend, overnight worker) and was picking up food for my fiancé and myself. Went to Minooka, they burnt both, and the remake was burnt too. So I came here to Morris and asked the manager their opinion and if they could remake it. She said yes with no question, explained that they are technically another district, but it shouldn't matter that I paid for something, and even asked to have it remade, that I should get what I ordered. Awesome customer service, morning manager sorry I didn't grab your name, you rock. Reference below the "burnt remake" is on the right, the Morris remake is on the left. read more

McDonald's - Morris on the left, Minooka on the right. Not SUPER burnt, but for a remake it should be not burnt at all. - Coffee & Tea Near Me - Morris, Illinois

Years ago this store was thriving. nowadays it seems to open whenever they feel like and are always short handed. No thanks

This store is AWFUL. Will mess up your order 10/10 times, and when you call back to tell them they messed up your order. They get all snickery and Pissy with you, over a mistake THEY MADE. Do not go to this location. Any other place in Morris will be 10 steps up from this place.....terrible business ethics. Especially how they treat the customers they've wronged read more

they forgot out fries and we payed for bad service they forgot my mchicken and sauce and McFlurry food wasn't cooked well

Thanks to the few drive through employee's that have worked through this coronavirus. Most times the food has been correct & fresh, a few glitches here and there but I know they had little help. Wish they would put fruit & yogurt parfaits back on the menu!!!! The one night manager is super nice. read more

Icky. Needs cleaned. No receipt. Ketchup dispensers all out. Fries look and taste like they were put back in the fryer to heat it up . Cum in the booths read more

This McDonald's is by far the worst one ive ever been too in Morris County, Illinois. The manager has no people skills and is very rude. When you deal with the public, that is a skill that is required for your business to grow. Being a manager requires you resolve the problem in a graceful manner, not practically throw your food at you and tell you don't come back. I will tell as many people that I know about this incident and request that they boycott this establishment. The only reason they get one star is the employee taking the orders was very polite and respectful. When you have one bad apple in the tree it will ruin the rest. Keep this in mind. I have spoken to 6 other people on this incident that happened and they told me they refuse to go back. So your manager "Kathy " seems to be the bad apple. So before your establishment has to shut down and be just a vacant building I would make some serious changes. Then post, under new management on a sign to regain all your lost customers. read more

rude employees, awful service, and even worse food. they always get orders wrong and mishandle the food, when will they hire real workers?

0 star. Slow awful service, employees acted like they couldn't care less. Most importantly my food was cold, smashed, just awful, wish i had pics to show. Called McDonalds,oh someone will contact you,Ha! Haven't heard back. Monkeys could make better sandwiches,just crap, couldn't eat such crap. Stay away! read more

Forgot my daughters fries. Food tepid. Burgers smashed and poorly wrapped. I don't expect fast food to be gourmet but the staff tonight clearly don't care about the quality of the services they provide. read more

Worst customer service had to wait 20 minutes just for a small iced coffee Chicago has longer lines and busier times than this and they still can manage how does a small town McDonald's manage so slowly read more

May be the slowest and dirtiest place I've been in this chain. I know it's McDonald's so not expecting much but this place is horrible

no more 1 dollar pop i,m now eating at berger king hamburger went up too

FILTHY ..Nasty place. Today I received an iced coffee actually drank half opposed to dumping the whole thing like normally because they cannot make as requested and there was an extra special treat. A FLY in what I just drank. This place is beyond discusting. When I called them to complain they apologized....That makes up for everything. Totally incompetence. Do youself a favor DONT EAT HERE read more

This McDonalds is great! Nicely decorated with good service. Friendly staff. One of my favorite McDonalds-and I've been to a lot of them!

This place is dirty and the employees at the drive thru are don't very good at remembering our orders. Also the drive thru is always packed. The one good thing is the food which is decent. It's unhealthy and it is all artificial. Also one of the people flipped me off even though he cut me off. read more

Offers a coupon for a buy one get one free Macafe and go to order and they are out of Frappe mix. How convenient is that. Poor service.

Showed up an hour before close, no response on the drive thru intercom. After waiting with no response we asked if they were still open, we got no response but they turned the signs off on us and said nothing. read more

Love this McDonalds. Always so busy but always friendly fast and fresh food. This is my go to McDonald's in the area.

Very slow drive thru just to receive the wrong order. Got an orange juice once with part of their machine in the glass.

They are terrible every time I go there they tell me if they are shortstaffed and I really don't care I shouldn't have to wait 45 minutes for one big Mac I get it if you're shortstaffed and you want to go home but I would lose my job if I work that slow read more

They took like five mins and they were just standing around just for one dam apple pie. I almost drove off. I hate going to morris Mcdolands they took way to long just for dam pie then look at me forget about it. I think I should get couple free pies. I won't be back to that Mcdolands until they fix my stuff... read more

This is a great place to go if you like long lines and getting the wrong order. The menu is typical McDonalds. There is no play area for the kids. read more

This is a great McDonald's. Always friendly, always fast, always good food. Highly recommended.

My daughter and I visited a few days ago and dined in, I love the table service option where they bring you your food it makes it so much easier when kids are with me. Food was as expected, I will be returning here in the future!! Fast Service! Very nice staff! read more

Horrible, horrible customer service. Two drive through lanes. TWO! I had to watch 4 vehicles go through the other lane before I heard "Welcome to McDonald's...." Avoid like the plague. You have been warned. read more

slowest and unorganized mcdonalds. every time I come to this one I always leave disappointed. went tonight, and someone took my order then stopped responding. Sat there for about 20 minutes while the workers headset was on and I heard everything the workers were saying to each other. after waiting for so long and no one taking my order I pulled up to the window and they said the headsets weren't working. After finally getting my order taken and getting my food, my sandwich was covered in mayonnaise. Then to top it all off they didn't put any napkins in my bag. Worst experience! read more