Very disappointing experience. The managers at this location were extremely impatient and unprofessional. Instead of being helpful, they seemed annoyed by basic questions and spoke with an attitude that made the interaction uncomfortable. There was no effort to listen, resolve issues, or show any courtesy. Management sets the tone for a store, and unfortunately this location reflects poor leadership and lack of customer service. Customers should not feel like a burden for simply needing assistance. I would not recommend this McDonald's unless major improvements are made. C.C read more

I tried to use the touch screen to order and there were no breakfast items on menu at 10:50 am. So I can't comment on service as I didn't want lunch. Really nasty men's room. One of two urinals out of order. The other has the floor flooded around it and stinks really bad. A man tried to go into the stall but turned around after seeing inside. I assume it was nasty too. Soap dispenser broken off the wall. Dirty sinks. read more

McDonald's - Why did they make it to go? I think they don't understand how this works. - Burgers Near Me - Mount Pleasant, Texas

This is absolutely THE WORST Mcdonalds I have ever been to. They over charged me and I only got half of my order. They are extremly rude and actually waited for it to stop raining to bring the order from thier ap. The one that brought the order out was very rude and said my daughter deserved it being a long wait because she @should have ordered it at the drive thru. read more

Best service food tastes wonderful and they are so nice! Sometimes there's a young boy there who would love to help you clean up your mess or help you with something and if you think he did a good job you can give him a tip in his tips cup. The workers are also nice and a lot of elders go there so it is so peaceful and quiet it is also clean there. read more

I went through the drive thru on my way to Dallas. Was not given my receipt or even offered it at the first window ... Second window I was getting handed the wrong bag, I had to tell them my order. Which was a #5. I am extremely disappointed! Burnt, Deep-fried about 10 times, hard as a rock. I did not turn around, I was already on I-30 before noticing my nuggets! Do better workers of McDonald's! You have to SEE them when you put them in the box!!! read more

McDonald's - Gross Overcooked Nuggets!!! - Burgers Near Me - Mount Pleasant, Texas

Went for breakfast and ordered at the kiosk inside. Picked up the order at the front even thought we grabbed a number from the kiosk. The inside was no that packed for it being close to 11 am read more

Why on earth is the dining room closed during normal business hours? This place sucks. It's not like COVID is still here. I'll go to Dairy Queen instead. read more

Was cursed at for no reason and thought I didn't hear her. Just left the McDonald's haven't had a problem there before. But for some odd reason the lady speaking on the intercom had an attitude. Couldn't hear me or wasn't trying to but I'm not rude especially to the people whose serving my food. I get to the window and she's just mean mugging me like i had the attitude and while I turned my head to put down my drinks she calling me a " black bitch". Wont ever go back. read more

Stopped this morning for my usual i mean they know me very well as to say this is Catie i want my frappe which is special, so i proceed to talk to Ruby like i do every morning and this RUDE lady gets on maam we dont have any the machine is broken so i ask ruby it was broken yesterday and i called Iesha and it was fixed immediately was it the same problem?? And she kept interrupting me maam maam maam as if i couldn't have a conversation with Ruby who cannot stand to work with her anyway she is rude as hell and McDonald's is not about being rude to their customers until whoever she was walked in and now they have 2 stars need just 1 and to be closed down they hire the rudest kids and woman we didn't beg them to apply for their job smh THIS MCDONALDS NEEDS TO BE CLOSED DOWN read more

A very clean interior with helpful staff that prepared our food correctly and in a quick manner.

Not just No but HELL NO! As we walk in the employees are yelling at each other. Woman behind the counter ignored all of us standing there and finally YELLED " y'all order at the Kiosk... I don't have time to come help y'all! Waited 20 min with no one in front of me for a sweet tea. Then they were out and she (and no one else) ever came back up. Gave up and left! So much for southern hospitality! RUDE AS HELL read more

The location is convenient just off the highway and food tasted okay. The employees certainly aren't friendly here. They'll take your payment and hand the receipt back to you without saying a word. You then pull to the pick up window and get handed your food without a word too. I felt like I was just really bothering them! What happened to saying THANK YOU when someone is spending their money at your place of business? Will NOT visit this McDonald's again. read more

I ordered 2 large fries and paid for them and only got one when I got home I am very disappointed in this place it went down hill fast

It doesnt matter which piece of s*%t MD you go to they are all the same. Especially this one with nothing but rude as youngsters cursing giving attitude to the customers Like if it's my fault they didn't get to graduate and now work for a living read more

Bad service because I used the kiosk to place an order and accidentally had doubled quantity. Wanted tO modify , but manager said "No" . Will not use kiosk again or come here read more

The lady that takes the money on the morning shift is rude. The guy manager is rude. I will NEVER go back. Sonic it is! I understand dealing with people is irritating sometimes, but if you hate it so much, CHANGE JOBS! read more

First a person could not go in-the place to order or use the restroom. Right off I-30 appeared to be a good location for a stop. Apparently not. Well we drive through the drive thru and the milk shack machine is down. This must be with all McDonald's because none of them seem to be operational. Made in in China by Biden folks. Then we get fries and a couple of sandwiches. The fries must have been cooked and been sitting there for a long time. And those folks want $15 per hour. HaHa don't expect much from this place. read more

The only reason i gave this review a 2 is because it was pretty clean... the 2 girls upfront were yelling at everyone "hello who had a coke and tea" "who's refund,who's money is this!!" we weren't paying attention at first so she yelled again looking right up at us knowing it was us and instead of maybe bringing it to us or saying it nicely she yelled. we waited at the order desk for like 5 minutes and then got yelled at to use the kiosk, okay i don't mind having to do that but why yell? there isn't a sign to let us know. they lady that gave us the food didn't hand it to us or just leave it at the window she threw it down and walked off. i would not recommend this place they don't know customer service at all... if you don't want to talk nice don't work at a place where you need to have customer service lol read more

The worst McDonalds in the History of Fast Food, ever -- every time!! They are rude, Mitch and the team. Each time they argue with the customer, and horrible attitude. Please do not support this business until they learn to value their customers!! read more

A fine McDonald's. Clean, updated, food was as expected. But no play place and--gasp--no changing table. Drives me bonkers to go into an establishment with no changing tables. It's like saying to young families, "Yeah no, we don't care about your business." read more

Well if you are traveling with a newborn this is not the McDonald's to go to. They don't have a changing station for baby's in either restroom I had to go over to Burger King to be able to change my baby's diaper. The employee taking care of us wasn't the nicest but service was fast and it hot. read more

It is awesome I like it they got my order right and I am so happy I like mount pleasant McDonald's I like the burgers at McDonald's in mount pleasant so good read more

The sign out front says 'dining room open for carry out' doors are locked and they won't let me in. My vehicle can not go through the drive through. It's getting harder and harder for truck drivers to find food. Thanks McDonald's read more

If I could give them zero stars, I would. The girl treated us so rude at the drive thru. She did not even greet us and with a rude tone said "can I help you?" When asked for ranch at the window, the other lady was rude and took a long time. Worst customer service. If they don't want to work there, they shouldn't be working there instead of being rude to customers. read more

The worst experience I've ever had at McDonald's. I got the #4 with no egg. Now mind you, i went at 4:30am & was still a little tired so i guess it didn't register just to get a sausage biscuit. But i got up to the window, & a little Mexican girl with a horrible attitude said my order 3 different times. & each time i said yes, with no egg. & she looked back at her friend & shrugged. But this is was really pissed me off, she closed the window... the NOT sound proof window & talked so much shit about me, a CUSTOMER. That can hesr her! I don't care if it's McDonald's or 5-star restaurant. You do not do that. Food was great tho. Just that little girl who she never work in the service industry. read more

Stopped by this McDonald's today to get my sweet tea. The drive thru was a little long so I went inside. Only two customers inside eating. I stood by the register to order for about 5 minutes. There where four workers that I could see. They would look at me but not one acknowledged me or offered to take my order. I walked out never to return to this McDonald's again. One star because that's the least I could do. read more

Their employees are so rude and terrible! They need to restaff, I would NEVER eat at this McDonald's...worst experience ever! The man at the speaker said that their system was down, we asked some questions and got COMPLETELY ignored. When we called to ask them when the general manager would be in to speak to him, the lady asked why & she said it only takes 10 minutes for the system to come back up to come back (we have been in the car for 14 hours traveling & already had gotten back on the road) we would have stayed and eaten, but the man at the window failed to respond to us...the lady was so rude on the phone after I told her I was upset that he didn't tell us. She wouldn't tell us her name and I got hung up on MULTIPLE TIMES! Bad business for sure! read more

Nice environment. ....but no changing station for my infant.....no cinnamon melts, even though they are on the menu, I was told they don't carry them anymore. ....and apparently only able to serve basic coffee, no latte, since they apparently don't carry the items available for that either. Really disappointed read more

They are very rude in the drive thru and i do not appreciate it. They need to work on their customer service and be as nice as Whataburger is. You have a job to be nice not to be nice. I worked at whataburger and if we weren't nice to customers then we would get in trouble by our managers. read more

I went there in the morning about 6 o'clock and the lady in the 2nd window was VERY rude. It made me want to go and punch her. She was very disrespectful with a bad attitude. If your gonna keep having a bad attitude, you might as well work somewhere else that people won't see you or you see them. When she gave me my order, it looked like she wanted to throw it at me. She didn't like that I had asked for sugar and cream for my coffee's and grape jelly, she just gave it to my hand in a bad manner. I really hope that she gets fired or some. read more

New faces have improved the service. I would rate this McD higher but the do not carry a full breakfast menu. They don't have the steak, egg & cheese combos carried by the better McD's. Their service was excellent yesterday! read more

Service and Staff are great...Lunch hours are busy...Just shows how much this restaurant is liked...