Sat at the counter in the lobby for 10 mins without even being looked at. Had to get in my car and go thru the drive thru. My car has no AC so I would have enjoyed eating inside on my lunch break but with staff who don't pay attention to the lobby, they make it impossible. 30 min lunch break and 10 mins wasted staying around waiting to be helped. read more

Takes a while to get your food and the food is bad, and they need to work on their service

Ordered one item - a Deluxe Spicy Chicken sandwich. That's it - no drink or anything, and no modifications to the listed menu item. I received a sandwich with no lettuce, no tomato, no spicy sauce and, inexplicably, two slices of cheese. I am lactose intolerant. read more

Apparently when you order a an ice cream cone here they're too lazy to just fill up the cone and give it to you... Instead they fill up a cup, put the cone on top and hand it to you... They also like putting in the fries upside down in the bag... That way, they will all spill out in the bag... real innovators here read more

McDonald's - Ummm... what? - Fast Food Near Me - Orem, Utah

I try to be an optimistic kind of a person. When I leave a review, I want it to be one that the owner likes, or can learn from. When I went to the drive thru of McDonalds this morning, there were 4 cars in front of me...I did not think it would take me OVER 20 minutes to place my order and get my food. As I reached for the hash brown, it was cold. And to top it all off, I didn't even get the breakfast sandwich I ordered. The only good thing I can say about this experience is I received a large orange juice instead of a regular. read more

Poor, poor service. They claimed there were only two on shift and left the building locked till 10 a.m. ; however, we saw multiple people inside working. We asked for decaf coffee and they said they didn't have it. Such a disappointment for my kids who rarely go to McDonalds and would've enjoyed a breakfast. read more

Horrendous service. Took over 40 minutes and they ignored me as I waited at the register. Do not do yourself the disservice of eating here. Awful Awful AWFUL service. read more

Ordered two sausage with egg mcmuffins and two hashbrowns. The mcmuffins didn't have egg in either one of them, only a slab of sausage and cheese. We went through the drive-thru so we didn't have time to check. Guess we'll have to moving forward. This isn't the first time. I had ordered an egg mcmuffin sandwich a while back - the one with ham - and it only came with the egg. Putting together sandwiches isn't rocket science but maybe it really is. read more

Employees yell at you when you ask for them to repeat what they said. Added items to our order and didn't refund the tax on said items. Over paid adults working here. read more

Worst McDonald's I've been to in Utah County, by far. The management is deplorable as far as I can tell. Unfortunately it seems to be very profitable. My food came burnt. read more

McDonald's - I know this is a McDonald's but no semblance of quality control! Get out of town--now! - Fast Food Near Me - Orem, Utah

This McDonalds continues to disappoint. Ok it was a bit cleaner this time, but not by much. Another 1 hr 30 min in the play area and not a single clean up even though fries and trash were on the floor. This time however the staff showed their lack of proper training. One of them was texting, briefly but texting non the less, while a line of customers were waiting to order. Finally one of them opened a second register and shouted "I'll help WHOEVER is next" Well duh, who do you think is next? Could it be the person in the first line right behind the guy being served? It took forever just to get the order placed and I was # 3 in line. I watched in amusement as a child ordered an ice cream, the clerk took it to him, then forgot to clear it out of the system. Other clerk created an ice cream and kept yelling the customer number. It was a total circus and if I wasn't in a hurry would have been funny. read more

McDonald's - Fast Food Near Me - Orem, Utah

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SONYA IS AMAZING!!! SHE DESERVES A BIG BONUS. I was having a really crappy night and then I went through the McDonalds drive through and she totally made my whole day. she is fantastic and very generous. read more

Never expect this location to have a working ice cream machine. I've come to this location multiple times and can never get a McFlurry. They might as well take it off the menu. read more

I'm going to give this place a five star review for one reason... after visiting other McDonald's in the area, the people here give better service compared to the others. At one location, the lady at the window rolled her eyes at me when I said "thank you" as she dipped her nugget in her sauce. A different location we just left because the girl at the window just would modify the order. In Farmington, the lady at taking the order was wonderful. The guy handing you the food acted like you knocked on his door and interrupted his day. There was a mistake with the order and he called his manager who wasn't rude but.... Anyway, the people here are not rude. I worked in the service industry for years and truly believe everyone should be treated with respect. If a client goes to your place of work and he or she is not being rude or disrespectful, treat them with respect, not because they are clients but because they too are people. And this is not a diss at all, but if you are miserable at your job, for your own well being, quit. Life is too short to live it unhappily. read more

Um no. I get that this is McDonald's but if we arrive and leave frustrated from your drive thru, something is wrong. We ordered, we ask her to repeat it back, she does. Then they give us our food and meals, missing fries. When we said we had ordered meals, not ala friggin cart nuggets for the kids, they took forever to reprint our receipt to show us the first gal did indeed mess up our order and we did not pay for fries. I gave them my card and they spent another forever long time recharging my card and getting us fries and then forgot to give me my card back. All the while making us feel like we were trying not to pay for their .89 cent fries. (Eyeroll emoji). McDonald's is NOT WORTH IT. EVER! #endscene read more

Too bad there is not an option to leave a 0 or this location would be getting it. I went through their drive thru. There are two lanes to order from here, an inside lane and an outside lane. Apparently the chick at the window didn't know this as 3 cars were helped in the outside lane while I sat there hoping to get her attention and place my order. No such luck. She proceeded to help the next person in the outside lane AGAIN. Rather than continue to wait for life I pulled through and followed the cars out never having been asked to place an order. Seriously, this location just gets worse and worse. I am officially boycotting all McDonald's thanks to them. My waste-line wants to thank you!! This place is a joke! read more

Very mean employees like overly rude for absolutely no reason got told to be quiet by drive thru person when I was trying to fix my order like honestly wtf ? read more

This location is the worst! Other locations I've had better experience but this one; their "ice cream machine is down" ALL THE TIME. They take FOREVER even taking your order or getting it to you. Waste of time. They withhold menu items. You'll be in the drive thru for 30 min. Don't bother. read more

Bar none the best McDonald's experience of my life. Period. Pleasant to say the least.

Um, what the heck?! Why does this McDonald's charge so much more than the ones in Provo? $2 instead of $1.25 for a 4-piece chicken nugget. $1.55 instead of $1.25 for a small fry. I'm pretty sure it's $1.25 for an apple juice instead of $1. I have 4 kids, so it adds up. I actually called to verify the price of the apple juice and had the following conversation: Me: Hi, how much is an apple juice? McD: I think it's $1 or $1-something. Me: Can you check for me please? McD: We're really busy. Can you just come to the store. Click. I know it's fast food, but whatever you do, do it well. Anyway, I now hate this place and will not be back ever no matter how close it is to my kids' dance classes or the freeway or other places. These guys suck at what they do, but at least they're willing to do it for more. read more

One of the worst McDonald's ever. Always gets your order wrong and food never tastes as fresh. (for McDonald's) save yourself and go to the one on 1600 north. Also the employees also always seem to be having the worst day possible. Always in a mood and never smile. read more

I hate when people are super rude about language barriers but I have to review this location based off of my true experience. McDonald's food is McDonald's food, it's nearly the exact same everywhere you go. If you're into this type of food (which I totally am) then by all means, go through the drive through. I typically go through the Drive through when I come here but it is always a super long line. Sometimes I grin and bear it and sometimes I cut my losses. But let me tell ya, however long the drive through seems, it is much better than going inside. I decided to skip the long drive through this time and went inside. I stood in line for a long while, watching the cashier struggle with the previous people's orders. Both customers in front of me asked for to go and both times it came out wrong. While I waited in line, I watched the employees manning the drive through line hustle and bustle like nobody's business while the inside cashier moved like a turtle. When it was finally my turn, she didn't understand anything I said. A strawberry smoothie order took her 5 minutes and an extra employee to put in. Meanwhile, the inside line is now nearly out the door. I personally don't usually mind if the language barrier meant a longer wait, if the place was empty. But in this instance, I would recommend maybe putting someone else on the cashier who can speak english so that service doesn't suffer. But eh, it's McDonald's, you don't come here for the service. read more

How can it take 45 min to get through the drive through on a Saturday night when the dining room is closed? Is the same worker taking the orders, cooking the food, taking payment, and handing it out at the window. This is the worst McDonald's ever! read more

DIDNT offer breakfast at 11am and didn't mix the Oreo in the McFlurry. Overall, a horrible experience

Sonia assured that we had every item in our very large order and was the nicest person ever!

We ordered coffee here today and it was pure WATER wow oh wow. So many people went up to say so. The manager was kind enough to say sorry and refund us. Please have corporate fix the issue because people go to McDonald's to get their cup of joe energy! read more

Its McDonalds. Nuff said. I like Big Macs and McFlurrys. HOWEVER, for this particular LOCATION- you should know it's often busy. It's right off the freeway so it gets a lot of attention. On top of that, it's employee turn around rate is quick: don't expect stellar quick service. The drive through has 2 order boxes, but you could still be in there for 30+ minutes. Might as well walk in and save gas read more

The whole restaurant is filthy, one of the happy meals I ordered didn't have a burger, and I sat at the counter to fix it for 5 minutes and nobody even acknowledged I was there. This was at 2:30 pm- not busy at all. Couldn't find a clean table and had to settle for one with a ketchup smear and finger prints. I really want this McDonald's to work out, because it's close to our house and my kids love coming here, but I just couldn't enjoy my visit with the filth and poor service read more

We ordered through the app and picked up in the drive thru. We noticed they forgot our ice cream cones so we told them and then when we got home we were frustrated to open two of our happy meals to see no chicken nuggets in either of them when we ordered 4 piece nuggets for both of them. We hoped this would be our only disappointment but we were again disappointed when we opened one of the McDoubles we ordered to find no hamburger patties on it. It was just bread and the condiments. Very frustrating that the majority of our food was missing. read more

Every single time I have to come to this location my order has been wrong. I live in Salt Lake but my kid has practice up here. Most recent order was 2 plain cheeseburgers, gogurt, powerade, 6 chocolate chip cookies. They gave me regular cheeseburgers (which ruined my kids lives, at least that's how they were acting), apples, 2 chocolate chip cookies and 4 oatmeal cookies. Do you know how upset chocolate chip cookie lovers get when they bite into a cookie with raisins?? Well upset enough to write a review. This location needs to get it together. read more

I ordered 3 simple cheeseburgers and waited 20 minutes for them to come out. Once the food actually got out to me, not only did they initially give me the wrong order but all 3 cheeseburgers were cold. Not just the buns, the meat as well. I will not be eating this, or be returning to this location until it is restaffed or repurposed. read more

Absolutely thee worst McDonald's I've ever been to. I arrived to order breakfast & nobody was speaking into in the intercom although there's 5 cars parked outside. After trying to get someone to speak I decided just to drive up to the window to investigate & I see someone basically running by the window to hide cause he heard my car pulling up. So now that he knows I seen him he decided the 2nd time driving through he was gonna speak. He asks what he can he can get for me? I joking around said wow you guys are open when I knew obviously they were open that's what I went there. They are 24 hrs open. But the guy that was hiding then decided to ask what I'd like to order the 2nd trip around says ACTUALLY LET ME ASK MY MANAGER IF WE ARE OPEN. Unbelievable I'll never go back to this McDonald's ever again. So unprofessional these strange people. Even every single time I've even went there in the past it was very questionable. Negative 5 stars thanks for wasting my time & gas. I'll stick to going to the other McDonald's. I'll drive 2 miles out of my way to continue to go to the other 1 in Orem. I wish I could show you guys the video. read more

Even for McDonald's, this one is BAD. The service is abysmal and I have yet to go there and not be treated like I'm a burden. They are rude, often slow, and unapologetic. On one occasion, after taking my money they told me they didn't have what I asked for, then sat there like they expected me to just say ok and leave. Then, when they found a replacement (which they clearly didn't do a decent job with) they just held it out, no words, no apology, not even eye contact. They are clearly more focused on some screen near the window than they are on any customer at all. Then, on a separate occasion, going through drivethru, I watched 4 vehicles give there order on their other "lane" before they even greeted me. After which, once again, they were rude and acted as though I was putting them out. I tried to give them more chances, because I live close, but I won't return to this mcDonalds again. read more

If you've read my other posts, then you know I have a loyalty to the golden arches. During the last few years when McDonald's was suffering...I stayed loyal and true. No Chipotle for me. However! There are times when you have to show some "tough love" to get your point across. This is probably one of the worst McDs I ever visited. And chances are, I'll never come back. I'll give them that they were busy in the drive thru, but they were slow as snails in the kitchen. I even mobile ordered my food before stepping thru the doors. As busy as they were, I just can't understand how they can serve such mediocre french fries. My spouse opened the box of her craft sandwich and found she had a new dining companion. They were barely apologetic about the bug and slapped another sandwich together for her. Every table in the place was dirty, and no one was in the dining room cleaning them. I even noticed they don't even mix the Mc Flurries. They just pour the mix on top and send it down the road. This place is full of lazy employees, who have no vested interest in McDonald's and it shows from the Mgr on down. read more

If you're looking for a quick bite, I would recommend amusing another location. There has not been ONE TIME when my order has been correct. I have to repeat myself continuously through ordering to make sure that they understand and even then I am given the wrong sauce or wrong sandwich or wrong drink size. Do not be fooled by the convenient location. There's better customer service on 1600 N as well as Center St. read more

worst "crispy chicken sandwich" ever !!! where's the crisp ?? on the black bun ? ha. not chill. disgusting ! over priced for a cheap wet piece of chicken ... heaven help them. read more

McDonald's - Fast Food Near Me - Orem, Utah

They tend to never have ice cream at this location. Every time I go there at around 10 pm​ for ice cream, they say their machine is off. Either pick a better time to clean that machine, or don't sell ice cream. read more

Literally the worst McDonald's experience ever. Waited over 10 minutes past ordering to get my food. When I got my food, fries were cold. I asked politely for new ones and the woman put the same box of fries into a new bag and handed it to me. Will not be giving them my business here anymore. read more

It's kinda sad how far McDonald's has fallen. They used to have pretty strong policies about serving food fresh. Don't let fries sit too long, etc. I still like it, just can't say I love it. With all the resources of this company, you'd think the process could be better managed. Apparently not. I'll check back once a month maybe, but just can't commit more than that. read more

OMAR is seriously such a cool dude. I was very impressed with how quick and happy all the workers were. but seriously so pleased with how kind omar was. thank you for making our night Omar :) read more