I don't usually leave reviews, but the service I experienced at this McDonald's was unbelievably bad. The workers were rude, unprofessional, and clearly had no interest in doing their jobs. My order was wrong, the attitude at the counter was awful, and there was zero sense of urgency or care for the customers. No greeting, no thank you just rolled eyes and sloppy service. If you hate your job that much, don't take it out on paying customers. I've never felt so disrespected over something as simple as ordering a meal. This location seriously needs better training or better employees altogether. May 8th 11:30-12pm HORRIBLE crew. read more

So mid so far walk in creepy guy starring at me so creepy 39 min wait to get food but love the horrible bathrooms

Nice large location along Highway 15. Great for stopping by when going through Cloverdale. Parking is available in the nice large lot next to the building. The location is pretty decent sized, with plenty of seating. They've modernized to the new McCafe look. Staff were friendly and quick. The McMuffins I had felt good. read more

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A 10 minute wait and a pull-over to a "reserved" lane for 5 cups of coffee? Umm. So far it's been 10 mins and they brought someone else's order. Still waiting. This is possibly understandable for food. But coffee?? This is fast food right? read more

McDonald's - a tesla sign in the background - Fast Food Near Me - Surrey, British Columbia

Worst customer service i have ever experienced. I go to this location on a semi regular basis and I don't think i have ever seen anyone smile. You say hi to the employees and they don't even respond, they just stare back at you or ignore you entirely. As if that was not bad enough they take so much longer then any fast food I've ever experienced. The Tim Horton's across the parking lot deals with 5 or more cars in the time it takes for them to even take your order. As if that was not bad enough, you wait so long and they almost always get the order wrong. A very disappointing place to get McDonalds. read more

As usual, good location in this Cloverdale plaza, quite massive but in the corner. Neat counter bar style. Friendly service. One of the newer models, brick tiling. read more

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HORRIBLE SERVICE - if you want your food thrown at you and the ground after waiting 20min for them to come give you your drive thru order come here. In addition, you can be laughed at by their 60 year old cashier when you try to express your frustration over the horrible customer service. If you expect an apology from their management, think again you are dreaming. They won't and be very quick to shushhh you off. read more

I have to say this is one of the highest rated locations for service. The staff are very friendly and always go out of their way to ensure the quality and service is exceptional. It is sad that there are not more young adults like these. read more

Worst McDonalds in Surrey. Can't get an order right to save their lives and they apparently think "fast food" means "cold food".

We stopped at this McD's due to needing a bathroom break & to get a snack for the road. The first thing I noticed was that there was no changing table in the women's restroom. Well, that's not super helpful for a place that caters to small kids. However, the 3 flies that kept trying to land on me in the brief time I was in the stall was unappealing for a restaurant to have flies at all. I exited and my best guess is that the changing table was in the "handicap/wheelchair access" restroom which was currently occupied by a elderly gentleman who fit neither of those descriptions. My husband eventually laid down our baby in a booth and changed her. I normally frown upon this but I wasn't sure what to do as the bathroom was occupied the entire time we sat there. We also got some food for the road and the fries were cold and the soda fountain was low on Coke. Best guess? Bad day maybe but I'm going to say based on other reviews for this location that it's just another day! read more

Consistently slow service at night time and severely understaffed . I'll find myself late after work (~11PM) being the only person in the drivethrough and waiting up to 10 minutes for a Junior Chicken to snack on while driving home. It doesn't seem to be a fault of the crew as there's almost nobody working with them so they're stuck by themselves. read more

Worst visit & experience I have EVER had!!!!!!! I understand staff are minimum wage, but the manager who is paid good should set a better example. No receipt, No extras that I asked for. I have absolutely nothing good to say. Only saving grace is I went in to order rather than drive-thru so I was able to check that I at least got basically what I ordered before leaving. It will be a LONG time before I go to this location again. Now I can't even submit this without a Star rating. This does not deserve a star, but will get a single one so you can see this review. read more

Probably the best McDonald's I've been to Great service, food given on time, friendly workers and very clean inside the restaurant. I recommend this McDonalds over others. read more

The crew is amazing and hard working teenagers, so what if their a bit slow, their doing there best

I wish there was a no star option. They can't even get a double double coffee correct. The last 1/2 dozen times I ordered one it was so grossly bitter due to the coffee grinds at the bottom!!! Nasty! After a few coffee's like that and breakfast biscuits that were so rock hard that I could couldn't eat it I filled out the survey on the receipt and while the manager did contact me via email asking me to "come in for breakfast on them and discuss it with them" I heard nothing else. I politely declined as I was far too busy to "do coffee" at which they said they would mail out a gift card as an apology even when I delcined. Let's just say it's been a year and a half and no gift card..... and I only live a 10 min walk from there. I have saved myself the stress and switched to Starbucks! read more

I class this McDonald's as a separate restaurant chain. It's slow, it's dirty, and as much as I understand that it's low wage high school kids working there so expectations need to be managed. It's still McDonald's..... The other locations have figured it out with the same limitations: The whole point to McDonald's is reliability and standards. Which this location does not clearly. Then on another note which I'm sure they have zero control over but it's full of high school kids loitering and taking up all the seats. read more