Really Really bad!!!! Service was bad workers were very rude!! Set in line for over 20 minutes! We finally get to the window, order was wrong! Car in front of us sped off very angry. We couldn't back out of drive because 2 cars behind us!!! DO NOT GO TO THIS PLACE!!!!!!!!!! read more

Disgusting, with rude, careless employee working drive thru. They put cheese on a burger after we specifically asked that it have no cheese, the iced "coffee" was just milk and vanilla syrup over ice- no coffee was added. Girl in drive thru window was rude, and scoffed when I asked her for straws, napkins, and ketchup- since she failed to put any of those things in with our order. The outside of the burger box was covered in grease, like it had been dropped in a pool. Had to park and go inside to get the order fixed, which took 20 extra minutes, during which time employees were audibly fighting and cussing at each other behind the counter while we waited. Would give zero stars if I could. Keep driving and eat somewhere else. This place isn't worth the time. read more

Absolute slowest service ever. They think 30+ minutes in the drive thru is an acceptable waiting time per the manager. Beware- once you get in the line, you can't get out. Make sure you have an hour to get a kids meal. read more

While traveling through Vernon, TX my husband and I decided to grab a quick bite at McDonalds and continue on our journey back home to New Mexico...what a mistake! Everything from the floor being a safety hazard by being VERY wet, to filthy unstocked bathrooms, to overflowing trash cans in the dining area, it was just plain NASTY! By the time we got our order, which we placed to go, we were so disgusted by the place that we no longer had much of an appetite! Have never been so disappointed by a McDonald's restaurant! read more

McDonald's - Filthy dining area! - Burgers Near Me - Vernon, Texas

Stopped for breakfast @ 8:30am Texas time along our journey from Colorado. Drive thru had 1 customer ahead of us that had already ordered & in waiting area. Very easy order 3 oj, 1 coffee, 3 bacon egg biscuit meals & 1 sausage egg Mc muffin meal, & 1 extra sausage/ egg Mc muffin..Oj out promptly, coffee was forgotten until they told us to drive ahead to wait for hasbrowns. We drove ahead to waiting area, idled for over 30 min, as several other cars were directed to wait. Finally went inside to see what the heck was going on. Counter lady was kind, and said she was working on our order, and that she put extra ketchup, jelly packets, ( both not ordered or requested), & extra napkins ( only 2 in the entire bag for 4 people, ugh!!!!). My husband's order was wrong, he had Canadian bacon/ ham on his but had ordered sausage. The hashbrowns were barely done but very soggy with grease. Ok, I observed several correctable things: management & training are very important, this store is severely lacking both. The gal making hasbrowns was literally moving slower than molasses without any observable defect/ physical hindrance. Why??? Why are employees disregarding passion and urgency for their jobs? I've managed an extremely busy restaurant in Dillon Colorado during the peak of ski season with no helpers as the owners were not helpful in that area, and still managed to take orders/ handle all transactions, keep the back kitchen spotless, make all food, present to customers (avg of 6 customers per minute). Planning, prep, training & yes at times micromanagement/ on the spot correction & re-direction is essential to efficiently running & maintaining a well known business. Please do better, your customers will appreciate it & each employee will gain confidence and joy in their job with the right mix. Seek assistance from the franchise owners, if not responsive, contact corporate headquarters. One positive, our food tasted great, thank you! read more

Horrible location. Worst I have been to. Waited over 30 minutes in a line with only 5 cars in front of me not looking like they were ordering much. Didn't even receive the correct order once I got my stuff. How can people be so bad at their job. read more

For some reason they never can get my order correct..maybe its just my order dont know.

It's McDonald's. Sometimes they get your order right, sometimes they don't. Sometimes you get one small piece of everything on your burger, sometimes you don't. One time they got our order mixed up and the people behind us got our McNuggets. The next day they were being served at the China Buffet, so I guess that was pretty funny. read more

This place is always horrible. Tables are constantly dirty, the people just stand around, no playground, the entire place is dirty... and the employees don't care. It was Saturday at 11am. It's like this every we've gone. read more

Good food but poor customer service. Lied to me about kids toy and got mad when they got the order wrong. Disappointed, micky D's ):

Well even though it had an example of what I should write...long story short. McDonald's is pretty awesome along with having great technology to play with when ordering. Check em out. Get the app! Get some coupons read more

Went through the drive thru. 2 peppermint mochas and a dr pepper. Very tasty. Area was clean, encountered no problems with service personnel, per se, or speed of service. With ONE exception. We're they playing a game? Eg: Zombie stare? Had management told them to make eye contact with the customers and they carried it too far? We're they on drugs? When I turned to ask my friend if she noticed the expressionless stares from both employees, she asked me the same thing. They did not speak rudely, just weirdly. We both decided their behavior was quite extreme and, quite frankly, very creepy. If I am ever in Vernon again, would I go back to Mc Donald's? More than likely. Just hope the employees learn a little more about POLITE customer service. Being WEIRD is not polite. Thus, the rating of 3. read more

We stopped here for an ice cream on our way to Amarillo and unfortunately they had terrible customer service. A simple order took about 10 minutes while waiting we witnessed another customer trying to get the lady behind the counter to give him his burger but she wouldn't listen so he left. She then put the burger on the counter and asked "where did the guy go?" and my husband told her he left so she just shrugged off the situation off carelessly. We then realized she was the manager. Very poor leadership skills. Parking lot is usually very dirty too. We'll continue going across the street to Taco Casa and Braum's for ice cream. read more

I eat here a lot more than I should, because it is convenient and always open. I can't speak for the other food, but the crispy southwest bacon ranch salad is excellent - three times a week. The dining area has always been clean, the bathrooms have always been clean to reasonable, and while the wait can - at times - push 10 or 15 minutes, the employees have always been nice. read more

This McDonald's was the lost disrespectful establishment I've ever been too. Not only do they mess up my order but they beat my retarded son in front of my eyes. They also don't have toys which makes me more upset than them beating my son. read more

I'm sorry to say this because I'm from Vernon and I'm all about support the local businesses. When it's good, well staffed and the managers are there it's alright to eat there. Clean lobby! When prepared right it's good food, but most of the time the order is going to be wrong. I mean really mayo on the cheeseburgers! We don't place special orders, like NEVER try placing a special order!! If you like the meals from other McDonald's with their condiments usually your okay. I've always followed the rule of DO NOT leave the drive thru without checking the bag! This is to make sure you have all the items you ordered, but now I'm having to check the cheeseburgers for the correct topics. Mayo on a cheeseburger! It wasn't just one, it was all 4. They kids tossed them outside and made pb & jelly sandwiches instead. This is ridiculous. Oh and don't ask for extra sauce for nuggets they will charge you but not put it int he bag! We are good with other McDonald's, honestly I'm 43 and our family has never had a problem at any other place. read more

mcdonds here is ass !! no pickels means no pickels is that so hard what is vernon hi school teachi g them?? pickels are the green ones for anyone wondering!!! read more

This is a very iconic place in my town so I love this place but they have very rude and lazy people working my food always takes a long time to get to me and it is always made very sloppily but I still continue to eat here because it is good and cheap. read more

One time I came here while they were renovating, and there were mosquito legs and dead flies in my french fries. I've tried to order through their drive thru before during operating hours and they've denied me service, saying they were closed. Is this a good McDonald's? No. Will people continue eating here because Vernon has one of the worst restaurant selections in history? Certainly. read more

The woman's restroom was nasty. Urine all over the floor and commode. The woman that worked the register was wearing a ratty old cowboys jersey and we had to keep repeating ourselves because she wasn't paying attention. She even forgot to tell us how much we owed, I had to ask her. She also thought it was funny giving my husband the wrong sauces and when he went back into the restaurant, she told him , "I knew you'd be back". I will never set foot in this place again. This restaurant needs a deep cleaning, both the place and the employees!!! read more

Traveling though, the worst McDonald's experience. They need more structure, hired help, and organization. The restrooms were filthy as the floors were covered in urine. No drink lids, no ketchup containers, claiming their frappe machine was broken yet at times they would serve them. They receive a lot of business for their location. It is a shame it is such an awful experience and degraded the McDonald's name. read more

Employee Tracy rude and sarcastic. Dirty floors & flies EVERYWHERE! Most disgusting McDonalds I have ever been to. Employees dirty, gang tattoos & and seemed to be high on methamphetamines. I won't be returning. read more

Bathrooms were exceptionally clean! So nice to see the previous tip is not true now. Keep up good work!

Best cokes in town! We always stop for drinks and French fries. Breakfast is always fast and fresh. We love the egg white McMuffins, and the pancakes are worth the wait. Happy Meals are perfect lunches for the little ones, and the homestyle hamburgers are our favorites. The staff is courteous, and the location is close to the main highway. read more

After reading reviews, we were a little worried about stopping. This is a really small McDonald's. The line was pretty long for breakfast, but we were served pretty quickly. The employees were courteous and the bathrooms were clean. read more

Probably the most dysfunctional McDonald's I've ever been to! employees are rude except the maintenance guy who asked how everyone was! Food was being sent out to wrong people! read more

they messed up on my order every time i went there it's just point blank not good and I advise that you travelers do not go there you will be very upset read more

Worst customer service ever! Pulled in after the lobby had closed, but my 10 year old daughter had to use the bathroom very bad. We walked to the door and it was unlocked. Drive-thru was still open. We stuck our head in the door and said "we know y'all are closed and hate to even ask this...but she just needs to use the bathroom very bad. Can she please go?" The lady said I have to ask my manager...came back a couple seconds later and said my manager said no. Very rude and told us she was busy and didn't have time to talk about it. Needless to say...we will not be back. read more

Worst place in America. Took over 30 mins to get our food and still was not fresh. This place needs to be shut down or hire people who care

Very poor execution on getting the food out. We waited for 25 min for our to go order of all non-special items. Restaurant wasn't crowded particularly and manager was present altho he was just standing around with his coat over one shoulder and doing NOTHING. They had adequate help in the back and front but couldn't seem to get the orders out. And not just ours. Other customers standing around, some asking to come back or get refunds bc it took so long. And the restaurant floors were very dirty. Fries and food on the floor. Bathroom was a mess too. Walls needed cleaning especially! read more

Worst ever. Absolutely no management. Speaker is broke, unnecessary hassle if they will just put a sign on it saying it broke! What's the girl handling cups inside one by one holding on by the inside of the cup... Just really really disappointing read more

How hard is it to take an order I repeated more than 3 times and still end up with the wrong thing?? Last FIVE times I've been here it's "pull around front so we can get fresh fries" then I wait 20 minutes no exaggeration. Don't come here unless you wanna get mad or waste time. read more

My husband and I got two iced mocha coffees in the drive through had to go back through and get our money back and return that horrible stuff! Absolutely terrible, old dirty tasting coffee. What a shame, McDonalds now so big on the McCafe, bet they don't know about Vernon's take on them. We won't be returning to Any McD's for awhile. read more

It was busy and we used the machines to order, but our food came out fast. I'm disappointed I never said anything to the cute short cashier girl there wearing a golf sun visor cap. Hopefully she'll see this. read more

Sticky floors, rude staff, and seriously, McDonald's shouldn't take 15 minutes to get an order wrong, just saying.

Aweful. If I could give less than 1 star I would. We ordered inside to go. First we waited for ever. Then when we actually got our order, they said we had our drinks and we didn't, after we got our cups they said the kids milks were in the bag and they werent. Then we made the mistake of getting mad and leaving. So they didn't put a burger in the bags. I'd love to tell you how the new smokehouse burger tastes but they didn't give it to us. We also got shorted a fry. One quarter pounder said no ketchup but the burger had ketchup. One of the burgers we got was burnt like rock status. Awful experience will never go back. I don't expect a medium rare steak from McDonald's but edible would be nice. I hope corporate sees this and sends me a refund for the food we didn't get. It's not like I want all the food for free. I don't even want a refund for the burnt food. I just want the money we paid for the food we didn't get on our road trip. P.s. stopped by burger king later and they got the order right for the whole family. Won't be going back to McDonald's. I'm just done it's the second time it happened at McDonald's on this trip. I'm pretty sure this is the worst McDonald's in america. If you want to pay for more food than you get and get a smartelec response come here. I'm honestly mad I had to give them 1 star. read more

Me again. How hard is it to make a sweet tea? Seriously. I repeated myself at least 5 times cause I know they aren't capable of making the order in the first time I say what I want. This is the third time this week. Totally ridiculous. read more