SLOOOOOOOOOW!!! What is the point of ordering advance on the app?If you're gonna shit in the parking lot , literally. After nineteen minutes I walked in to get cold food.... Is simple order of four hamburgers. Absolute joke read more

McDonalds - What I got!! - Fast Food Near Me - Washington, Utah

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I live 3/4 mile away from this place- ( hesitant to call it a restaurant or fast food). Have tried and tried and not only are the burgers and sandwiches consistently lousy, poorly assembled and usually cold, the service is as close to nonexistent as can possibly be. They served a lightly browned and not rare -but totally raw and uncooked quarter pounder on one visit. The proximity and convenience to our house can be outshined by just eating breakfast cereal at home. Thats even if they gave you their food for free. What a disappointment. If you want a soft drink only, they might do okay if you dont mind waiting a while. Hard to believe a Mc Donalds franchise like this is allowed to exist. read more

Service treating there employees like shit this hey don't care about how they make your food it could be raw or it could be over cooked

Disgusting! I visited this location at 7:30ish am. The restaurant had old french fries and nuggets on the floor by a toddler chair and in it clearly from the previous night, since it was breakfast time only. There was other food scattered in other places. Receipts left on the table. Instead of making our food right away, they stood around talking and laughing. Skip your stop here. read more

Ordered my meal. Waited over 30 minutes to get my food. Got given the wrong order 4 times. Went inside after 40ish minutes, no one would help me at the counter. After 10 minutes someone came over to me and they didnt have my order and wouldnt give me a refund. They refused to make me my order as well. They refused service entirely. I ended up spending 21 dollars on nothing and had to leave to another location to spend more money get food. Highly disappointed. Waste of money and time. I will never come to this location again. If I could give 0 stars I would read more

The good news it is a brand new McDonald's. New technology. Bad news is the service was slow and they were missing a bunch of stuff on orders while I was there. Good news it the food was good. read more

McDonalds - the inside of a restaurant - Fast Food Near Me - Washington, Utah

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Not busy and got my order way wrong. I asked for number 2c which is a deluxe quarter pounder and then orders a double quarter with just meat and cheese. Well I got a plan 2 which I don't think it's the quarter pounder patty. Needless to say I don't normally leave reviews but this whole experience was wrong. The person putting my order almost charged me for two doubles. It's not that hard to put in just not attention to detail. I won't be going back which is unfortunate bc I live near by. Not sure why it also says it's permanently closed on Apple Maps but might need to get corrected. Might be the reason it wasn't busy and it was dinner time. Do better read more

Do not come to this McDonald rude lady that had just transferred from the other McDonald was being rude all because we had told her we usually get medium drink with the 5 dollar menu and not also that she forgot our fries and we ask for extra sauce and told us they charge for the sauce read more

Dad and I walked into the place. We were impressed how clean the restaurant was. Even the bathroom was clean and sufficiently supplied with toilet paper and Dyson hand dryers. The service was on the slow side. We had to ring the bell and wait 3 minutes for the employee to take our order. She was relatively polite, but did not speak loudly enough for my dad to hear her. Dad ordered the Quarter Pounder with French fries and I ordered a Filet- O-fish sandwich with French fries. The only complaint of the meal was that the fries were under salted. read more

I went through the drive through. I was checking my order and asked for two additional creamers from the manager who was working drive through. She huffed and rolled her eyes as she left to get two creamers. When she came back, with a glare and two creamers she didn't say anything, just raised her eyebrows like "are you done? Happy now"? Expression. If you hate your job, go somewhere else. It was not an extreme request. read more

This location needs to be fixed or shut down. Completely incompetent staff. Went there last night for ice cream..NO food. I proceeded to wait 30 minutes and then go up to finally get a refund. He asks for my receipt..told him his machine didn't print one..he had me go on my bank to prove it and then I had to repeat my order so he know how much to give me back..that was after my order disappeared from the screen and he says I don't see an order for that number! Mind you this was the MANAGER. This place needs to do better. Luckily for them I will never be back because this is unacceptable for anyone let alone McDonald's that usually has standards. McDonald's..time to check on this location. They are not okay. read more

This location is horrible!!! Every time they mess up order or forget or miss make something. Not coming back I've given them many chances.

Great service, very friendly and fast, every time we are there, which has been several times. Food is the normal as expected at McD's.

food was good but I had to wait at the order counter for a water cup for 7 minutes before someone finally came to help me.

Terrible service. The manager made me wait at the register for 10 minutes. I left came back waited another 10 minutes. Nobody came up to me so I had to go through the drive-through, for 2 hot and spicy McChickens plain a small fry and a sprite. Everybody else behind me got their food before I did. Horrible service. read more

Slow service, mistaken our food for others multiple times, one cashier, no refill stations, and grumpy workers. EDIT: While sitting here eating, there have been multiple people from the drive through come in and fix their missed food from their order, the cashier (a man with tattoos and a goatee) was snappy and very impatient with them all. Very unorganized and uncooperative group of workers at this McDonald's Although the interior is very clean and nice read more

McDonalds - Slow service, mistaken our food for others multiple times, one cashier, no refill stations, and grumpy workers. - Fast Food Near Me - Washington, Utah

I'm not sure how you can screw up McDonalds but somehow they did it, not one person that was there while we were had there order right.

The bacon on my breakfast sandwich was inedible. Slimey and rubbery. The lady who took my order in the drive through was very unpleasant. She just barked at me, "second window!" What happened to politeness and manners. I'm not a boomer, but even I'm sick of the rude customer service. read more

Staff were extremely friendly and helpful to each customer I saw them interact with. There was a woman at the register who made sure that all customers had what they needed. She greeted everyone with a smile. read more

Taylor was a absolute gentleman. I watch some customers getting super angry for really no reason, he was very graceful and handling it and calmed them down quite nicely. His coworkers seem to love working with him. If I had the position to hire a manager I would poach him from McDonald's. The food on the other hand is what you expect and affordable. Everything was good and everybody who is there seemed very nice and uplifting. Wasn't a painful experience. read more

Busy place, but unhelpful staff, who ignore customers in the lobby. I ordered two fountain drinks on the app and it took 20 minutes to get them. I was in an RV so I couldn't go through the drive through, so I ended up in the lobby surrounded by disgruntled customers who could get the employees to help. I give one star for two reasons. First because the place seemed clean and looked nice. And second, and the main reason for the one star, is Yelp won't let me do less than one start. Don't recommend. There are two gas stations nearby that offer better service and similar fast food options. I won't be returning here. read more

I honestly can't believe what I was served at this McDonald's. I don't have any great expectations from any McDonald's. My McDouble was cold and cheese not melted. The fried was cold and limp. Neither product had even a hint of warmth. This franchisee needs to up this restaurants game. One good point, when I called Esmerald said he would make it right. Thanks, but not interested in free food or going back to this location!! read more

Sadly very disappointed. Came here about a week ago and everything seemed pretty fresh and good. Decided to drive here from Hurricane because that McDonald's is the worst. But now... this one is right down there with the others. I swear Utah just doesn't have good McDonald's. I'm convinced. Everything tonight was hardly warm and tasted old. Maybe we'll give them another chance... but for now, it's a big thumbs down for us. I will add that the workers didn't come across as rude or anything.. the food was just terrible. read more

Courteous. Very busy, long wait in drive thru and even after I paid. Maybe low on staff. Had Quarter Pounder meal. Fries are always good. Sandwich not bad. Bummer. No apple pie this time. read more

Poor customer service. Huge wait times. No one up front to help. Just go through drive through. They care more about them then in house customers. read more

Hard to believe ANOTHER McDonalds in the St George is this bad. Cold food. Poor service. Great location and new store. Too bad corporate McDonalds doesn't step in and make these franchisees operate them like other McDonalds in the state of Utah. They are all awful in the St. George area. read more

The guy who took my order was nice, but when I went to the 2nd window I wasn't greeted or told what my total was, I didn't have enough money on that card at the time, she just put her hand out the widow and looked at me, like I knew what happened when my card declined. It was taking to long for me to get my bank pulled up to transfer the money for her she was clearly irritated and continued yelling to people in the back. I ended up pulling away so I could get the money and go back, yet again no greeting just hand out of the window expecting my card. All that attitude for something so small just to get a cold hard cinnamon roll and a watered down caramel frap...was @7am with one car behind me, it's not so hard to be patient and maybe use your words. read more

Good service wasn't bad, although took a while to get a refill on drinks. considering the other reviews here and the filth on the tables this McDonalds needs some work. read more

Slow, Slow service most days,then either they give you cold food, or old food that been sitting around or the wrong items Its not rocket science, these owners also own the one in Hurricane Cant believe corporate let them have another store They probably will say they cant get good help or the pandemic, but the one on Hurricane was terrible before the pandemic I found a good one I go to now, not this turkey and the one in Hurricane, done with them read more

If I could give it no starts I would. The customer service is awful. They charge you for your food and never give it to you. Claim it's declined when it went through your account. Above all it's the customer service that sucks!!!! read more