I write this Yelp review with gratitude. Yelp reviews are especially important to customers. Especially one like myself, who is "hostile." At my age, I have more negative experiences with buying a car than positive experiences.
KIA McFarland has an employee named MAC, who made a significant difference in my experience with buying a vehicle. From the moment I started communicating with MAC to the last, I challenged him several times about vehicles and questionable statements. Every time I questioned him about a vehicle, he stayed calm and did not get defensive. When he made a mistake, he did not try a cover it up. He spoke the truth and apologized.
I found a beautiful vehicle and started the financing process. At that point, Matt, a finance manager, stepped in and discussed options with me. Matt faltered a few times while communicating with me. However, he like MAC, remained calm and did not become defensive. I could hear the genuineness in Matt's voice while he was trying to get me financed. I appreciate the help Matt gave me.
I met with MAC to sign documents. While waiting for my appointment to sign my finance documents, I saw MAC with other customers. His demeanor never changed. He was calm and likable. I was impressed, which is hard to do. I waited to see if MAC would falter; however, again, he wouldn't try to cover up a question. He would get the answer with documented proof. That is exactly what customers want. Proof with documentation they can use in the future after the vehicle sale. His answers were polite and honest. Many times, salespeople focus on the sale, not the customers. MAC knew to focus on the customer, and the sale would follow.
MAC should start a program teaching salespeople, how to interact with customers. He understands people and the trials of buying a vehicle. I appreciate KIA McFarland for having such an employee as MAC.
All the paperwork was signed, and handshakes were exchanged. The deal was done. That is when MAC truly showed how much he enjoys people.
As I finalized the purchase, I expected MAC to bid me farewell and move on to the next deal. But MAC defied that expectation. MAC knew I did not see the interior of the car I bought.
He followed me outside, beaming with enthusiasm and pride, eager to witness my reaction to the vehicle's interior. His excitement was genuine as he proudly showcased the features of the car, his eyes sparkling with genuine interest. It was as if I was the only customer he had, and I felt seen and valued.
In a world where salespeople often seem to be just going through the motions, MAC stood out as a shining exception.
A pure joy to have the pleasure of your employee taking such an interest in us. We felt as if we were the only customers he had. That should be all sales employees' goals: to have a handful of customers and still make each customer feel they matter.
Thank you to whomever hired MAC, as I may never have had such a wonderful experience with buying a vehicle if he had not been hired.
I highly recommend KIA McFarland to anyone who wants an up-front experience. If you are lucky enough to get MAC, tell him I said "Hi," and I wish him much success.
Thank you, Lori Cottonham read more