Remarkable! Thankfully I found Dr.Ince in late February when the list of dr.'s given to me by an…read moreurgent care physician, could not get me in until August or September! So I searched my maps and found Arthritis Consultants, I called on a Thursday and they had me in by Tuesday! Dr. Ince was fabulous, not only he was friendly and showed genuine concern for my pain and discomfort, but he has a wonderful personality, great humor and makes brief small talk to get to know his patients yet, not too long to keep others waiting. He gets directly to the issue and addresses it with passion and finality to assure the most effective and immediate treatment in order to offer the most expedient relief to his patients. I know this because I have experienced this when I needed immediate treatment from weeks of pain that no one could diagnose! And what's more deserving of notability is that even with a strong accent, he speaks clear and precise and is very articulate, leaving no guesswork to his instructions! Finding Dr. Ince has not only been a blessing to me, but his entire team is courteous and compassionate as well! His assistant, Tasha has been absolutely terrific and helpful!l Never have I had a more enjoyable experience in the face of pain and anxiety and the ongoing journey to normalcy! If I had to go anywhere else; well, I wouldn't! Thank you and Great job Arthritis Consultants and to Dr. Ince and his superior care and fantastic team!! FIVE STARS ****

I usually don't leave reviews on anything, but I feel like this one would help some people in the…read morefuture. The way that this office is run is incredibly unorganized and unprofessional, not only in my short experience there, but also in trying to make the appointment itself. The US healthcare system is an abysmal failure, insurance is a nightmare, so the least an office can do is have a pleasant experience for patients. This one unfortunately missed the mark today. 1. Played phone tag for months. When I finally got hold of someone, the person I spoke with seemed very rushed and very cold on the phone. 2. Was a new patient, scheduled that day (one success of the day! flexible timing), but was told to print out all paperwork and have it done before I come in. Having to come in 30 minutes before your time is also intense. Having paperwork ready for new clients is kind and pretty standard, so that was an odd request on top of the half hour wait. 3. Was told this specific Dr. took a particular insurance as a secondary insurance by multiple sources at Mercy and online, then was met with a lot of pushback from the office. 4. Bombarded me with paperwork, at one point two office staff came into my room and one was explaining, page by page, how to fill it out as quickly as possible, while another one (at the same time) was asking me to sign an agreement saying that if my insurance fell through (the one that I was told would work) I'd be responsible. I was incredibly overwhelmed and asked for space. 5. The Dr. visit was fine. However, I wasn't told I was getting the tests in the room or briefed about what specific tests would be done, so I started to leave, but was told to go back to my room as I was getting tests done at the office. 6. The person who took my blood did their job. I was told I could leave. I started to leave. Whoops. They forgot another test. Had to get poked again. Bad day to be someone who notoriously passes out from needles. 7. Okay, I left finally. Scheduled a follow-up. Right as rain? Nope. 8. Someone didn't give me paperwork to sign for a test to be sent off, so my options were to figure out a way to print it off and sign it after I was 20 minutes away, or have to be poked again the next day and miss work. I thought it was an off day, seeing as when I pulled up the fire alarm was going off, everyone was outside, and a fire truck was present (ended up being a false alarm? should have been my first red flag) So I understand being flustered, but upon reading these other reviews I'm not so sure. I know it's not all sunshine and rainbows for healthcare workers either, you're probably overworked and just trying to do your jobs and see patients in a timely manner, but you could do so with so much more patience, kindness, and better communication.

was one of the BEST Doctors I had in a very long time. Years later I'm find myself at a loss in…read morefinding a caring, straight forward and compassionate professional medical practitioner Anywhere in Stl. Mo. Miss U dr Anderson. if u come back call me.

Unreliable as far as keeping appointments, slow, curt replies to inquiries on MyChart…read more Prescribed my mother medications that she shouldn't have been taking. Ultimately "let my mother go" as her patient when her care requirements increased. No compassion or concern for patients and families.

I had chronic problems with plantar fasciitis with both feet. I saw different physicians over the…read moreyears and tried several therapies (steroid injections, PT, custom orthotics, even surgery) with little relief. Then I saw Dr. Frank. Dr. Frank reviewed all my previous therapies and listened to my concerns. He decided to try a steroid injection, even though I told him previous injections didn't help. He did the steroid injection differently, using ultrasound to guide the steroid along the inflamed plantar tendon. This injection took away my pain. The injection lasted approx 8 months. Symptoms started to return and I saw Dr. Frank again. He did another injection. Boom! After a week, no more discomfort! That was 2 years ago. I haven't needed treatment since. I love Dr. Frank! Also, his staff is very kind and professional. I don't remember waiting very long to see him.

Dr. Frank was awful. He was very impatient with my questions on numerous visits and told me that…read moreone of my conditions was untreatable and I'd just have to live with the pain. I went to another podiatrist who explained the condition to me and offered several solutions. I promptly canceled my next Dr Frank appointment and will never go back.

Mercedes, Dr. Zehnder's PA told me that a torn meniscus was no big deal for someone my age. So…read morewonderful that the doctor can't read the MRI and contact me! And what was there recommendation...to see a spine doctor for pain mgt. The pain is in my knee not my back, even Google provided more answers than that. Guess I'm too old for them to care.

Dr Zehnder and Rachel are absolutely amazing! I have had multiple surgeries, along with my…read moredaughter having one. First, Dr Zehnder, so great! Takes the time to listen and answers every question. Explains things so I could understand and my 14 yr old daughter could understand. Very kind and caring. I had an extremely complicated injury and did a great job fixing me up! My daughter had an issue with her knee and he came up with an alternative way to fix it as to not disturb the growth plates. Took the time to do extra research. You can tell he really cares about his patients. Second, Rachel, she is just as caring and wonderful! She responds to my emails almost immediately! She never made me feel like I was a burden with all of my questions. She is very knowledgeable and is always on top of everything. She takes the time to get to know you and listen to any concerns. I NEVER write reviews but with these two I had to. They are such a wonderful team and deserve to be recognized. I HIGHLY recommend Dr. Zehnder and Rachel! I can't say enough good about them!

I do not come here for anything but the chiropractor - she is wonderful!! During my second…read morepregnancy I had a breech baby and through the Webster technique was able to have her flip and avoid a Csection! Now during my third pregnancy I am getting biweekly adjustments hoping to flip another stubborn breech baby. I would highly recommend their chiropractic services although I cannot speak to anything else in their practice.

So far the most caring and reliable Dr office I've ever been to. How they call back to see how I'm…read moredoing after a visit, how the ladies at the front desk know everyone that walks in by name, and how proactive my provider is, I absolutely love how I can see and feel exactly how much she cares about me as a person and the status of my health.

Disappointed. To be honest, the only reason I even called this office was because of the five star…read morereview previously given. I was desperate for someone's referral and opinion. Yelp has been amazing and my go to in the past. I really do appreciate all the knowledge shared by my fellow Yelpers. But I should have known better. There just weren't that many reviews for a GP or a family doctor and in believing in my fellow Yelpers, I made a call to this office. I called here looking for a doctor who could give me a general physical and fill out an immunization record that is required before starting grad school. I talked to a woman named Nancy who seemed irritated. She was quite short with me on the phone. I decided to be nice anyway and give her all the information she asked, including the usual, date of birth, address, etc. The conversation started smoothly with me asking for a general physical and letting Nancy know that my intention in seeing Dr. Guillemette was to get these records filled. I also told her that I had copies of my immunization record forwarded to me by my previous Doctor in Maryland. She was very quick to correct me that the Doctor is an INTERNIST and that she "guesses" he can give me a physical. Give me a break. I know hierarchy of physicians. And I do know that internists can give physicals. This was starting out poorly. Anyway, she quickly brushed off the fact that I needed my immunization records filled out and collected my information. When I addressed the immunization sheet again, she put me on hold, only to come back on the phone and tell me that the Doctor would not sign off on immunizations not given by the Doctor himself. REALLY? Does this sound a bit ridiculous to you? I'm not sure how things go here in Missouri. Does your pediatrician become your general practitioner as soon as you turn 18 in this state? There is a transient population out there. People DO move from city to city based on school and/or work. There are some immunizations given to children, as there are given to adults. So was Nancy telling me that in order for Dr. Guillemette to sign off on an immunization record, he had to have given me the DTP, MMR and the Hep series?! Highly unlikely in this day in age that the Doctor that gave you your DTP will give you your Hep B series. Get real. I'm sorry for my rant. I usually do not like to rate just one star. I generally feel that people deserve the benefit of the doubt. But this was just ridiculous. I'm sure Dr. Guillemette is a great internist. I'm sure he is well qualified. Maybe they just don't need any new patients and felt irritated that I would even call to request this. Whatever the case, I felt that I needed to share my first and last experience with this Office.

Dr. Guillemette recently treated me for a bout of foot and mouth disease. Don't confuse it with…read morethe ones that goats get...there ain't no hoves on me! It actually comes from a virus called Coxsackie A. And if you're a parent you probably already know this itchy, painful, spray of red bump personally or from a friend's kid. ANYWAY, so my hubbie and I are fairly new to St. Lou and really hadn't had a reason to find a general doctor until now. I called up the ONLY doctor listed in my health insurance "big book" of doctors they recommend...the first thing I hear is a recording..."You've reached the offices of Dr. A, B, C, D, E, F and G. For Dr.s A through C's assistant, please dial XX, for Dr.'s D-Q's assistant..." I just hung up at that point. The way I see it, if the practice is THAT big and they still have customer service that's that terrible, they probably don't need my business. So the next step is I do just a random google search for doctor, reviews, stl, right? Get back this one doctor who SEEMS promising. He's close by which is AWESOME. So I call. I get a real live person on the line...SCORE! Turns out the doctor doesn't have any openings until September. It's April right now. By that time I could be dead. No seriously, I don't know what I have at this point. OK, climbing back out of the melodrama pool. So. I'm itching, there's several huge lumps on the side of my neck, I think I'm dying...I'm at my wit's end. So I email the hubby...and of course, he comes through again and gets a great recommend from one of his coworker's. So, I call Dr. Guillemette's office and I get a person. Ok...then I ask the requisite questions: Are you accepting new patients? Ok, good. Do you accept this health insurance...Okay, almost there. Do you have any appts soon? No? BUT you can transfer me to your sick patient triage nurse might be able to squeeze me in in TWO DAY?!! (I was about to reach through a hug the lady). I thanked her and waited as she connected me to the triage nurse's line. "You've reached the triage nurse, please leave your name..." F-me! A voicemail line? Fine, so I leave the info the voicemail message requested...who I was, my D.O.B. my symptoms. A little disappointed that I didn't get to speak to a human. But still glad I at least had an appt for two days from now as opposed to 6 months from now. Whadda you know? 30 mins later, my phone rings...it's the triage nurse...long story short, she gets me in there the next day. Halleluya! The office experience was awesome. Even though they keep these sick patient appointments short, like 10 mins, that's plenty of time for the doctor to look at my hands and immediately diagnosis me and tell me to stay home till next week because I'm super contagious. YES! not going in to work...DARN! But I feel like crap, that's probably why I can't go in... Oh, so I keep getting side tracked. So the breakdown, and why this doctor's practice is so revolutionary...and why other doctor's offices haven't done this too is beyond me: They divide the appts up between accutely sick people and all the other visits. And it's perfect b/c the sick visits are scheduled in 10 min increments, so they have a chance to see as many of the sickest patients immediately as possible. And seriously folks, when have you ever spent more than 10 minutes with the doctor on most visits? Come on. That's ample time to talk about the color of your sputum. WOW, ok this review's gettin' kinda long. Time to sign off. Here's the run down: Dr. Guillemette, awesome. His staff and the front desk office, super efficient and super friendly. The people answering the phones when you call, they're actual people. Bottom line: If you're looking for a good doc, here's a pretty good one.