From the time I called in an order for someone to come out to check equipment was about 4days or…read morelonger. I have been trying to get a portable oxygen machine for awhile and for some reason it is not going through on my insurance. I have Medicare/Aetna. Oxygen level at doctor was 89 and y'all said that was not low enough. It is all I can do to breathe with no oxygen and it is very hard to get to the appointment with what I have. So why can't you get me a portable concentrator. I know a lady that has one that never has had the walk to see what her level was. So if I have to I will go all the way to Medicare to get answers. Thank you.

Nicole patiently and thoroughly explained why I needed the CPAP machine - based in my sleep test…read moreresults - and how much has changed since I last tried the older versions of CPAP machines 10 years ago. All of the aggravating things I previously experienced have been eliminated - and reporting is easy thanks to AI technology and a much easier interface. We had a peaceful and informative hour together where she explained how to use, clean, and order CPAP supplies, and how to reach a sleep coach whenever I have a question. I left the appointment feeling quite knowledgeable about the damage sleep apnea can do to our bodies (and brain) - and anxious to start using my CPAP right away. I'm looking forward to seeing my results displayed on the CPAP machine screen tomorrow morning.

I needed to rent several pieces of medical equipment for a week or so, and I found Kelly Comfort…read moreSolutions after doing a quick search. Toni, the owner, helped me identify the equipment I needed, and I was able to get that equipment on the same day. The equipment itself was pristine and made a huge difference in my recovery. She was flexible when I needed to extend the rental time, and her prices were so reasonable. Her solutions and equipment were just what I needed. I don't think I could have navigated the recovery anywhere near as easily without that equipment and her help. To boot, she was flexible, compassionate, and so very kind. If you are in need of medical rental equipment, don't hesitate to reach out to Toni at Kelly Comfort Solutions. I'm so very glad I found her!

From the owner: Specializing in Vitrectomy Recovery for macular holes and retinal detachments, KCS offers quality…read morerental products and the best customer service!

I took my JoeyLift in to be repaired and serviced on May 3rd. A welded part broke that attached the…read moredrive chain to the transfer platform. Since ordering a new platform would have required quite a bit of lead, assuming they even had the part in stock, Tim devised a way to fashion a replacement bracket of hardened steel that could be bolted on that very afternoon. Saving me a ton of down time, an additional trip to your location, and I imagine, quite a bit of money. The repair was done in the time promised, for a very reasonable sum, resulting in no additional down time for my lift. I has been two weeks and I am quite pleased with the way my lift is working since its repair. I really appreciate the care that Tim took in assisting me. As my main mobility scooter weighs 250lb, so I really depend on my lift being operational. And I appreciate Tim's determination to get me back on the road as soon as possible The repair was done in the time promised, for a very reasonable sum, and I was back up and running that same day. It has been two months since the repair and everything continues to work just fine.

Found them through Google when in dire need of a hospital bed due to my current one breaking (I'm a…read morestroke survivor with hemiparesis and wheelchair-bound). They were local and their website featured my exact bed and mattress so I called immediately. The man who answered was friendly and enthusiastic, said they accepted Medicare, and it'd take 2-3 days for a bed to arrive after receiving the paperwork. Following that, kept getting the runaround from various others who answered the phone (never that initial man), first saying my physician never sent the forms even though I called and they assured me the forms were sent twice, then a few more calls with no updates available. Finally, I received a call informing me that my insurance does not cover this bed and also told me their company does not carry that bed. Okay, so which is it - my insurance doesn't cover it or they don't have it? It's right there on their website. Why would they call my insurance, anyway, if Eagle doesn't carry it? Hm. I called my insurance. A claim was never initiated and I double-checked and, yes, the bed IS covered. Eagle Medical lied to me. This company is all over the place. Why would they lie? I don't know. Maybe they prefer to sell to those who pay out-of-pocket instead. I can't imagine any other reason.

My husband and I, Marilyn and Richard Schnorr visited Eagle Med Supply on December 23, 2024. We…read moreare beyond grateful for the kind, professional care we received. I am experiencing a foot issue and was immediately relieved of pain by way of a shoe boot . . .that fits perfect and relives the pain I was experiencing. My husband and I will be purchasing outdoor boots and shoes as soon as I am able to no longer wear the medical boot. Thank you Eagle Med for your outstanding customer care; experience and knowledge and an overall positive experience. Wishing you good health, happiness and continued success in the New Year.

ABSOLUTELY DO NOT USE THIS FACILITY! They submitted incorrect paperwork to my insurance company…read moreBlue Cross Blue Shield and when BCBS first mailed them a letter asking them to resubmit the form with the correct information, and then ended up calling them directly, Westbrook Medical Supply refused to resubmit the form. They said I returned the scooter before the month was up, and that was their reason! That is a pure BS reason!!! They charged my charge card for the entire month rental of the equipment, and BCBS would have paid it in full to them, but they didn't want to be bothered. What the heck does it matter if I returned the equipment a week early? They were charging the same either way. BCBS spoke with the same girl that I had to deal with when I went to their office to rent the scooter, and she acted like I was totally bothering her to ask questions about anything! Pure laziness! I guess they thought since they charged my charge card already then why should they bother making the effort to resubmit the claim!!!!!!!!! Total BS! ABSOLUTELY DO NOT USE THIS FACILITY!

Woman in charge was not helpful. She was preoccupied with her desktop. She only knew her product…read moreline and was painfully ignorant of what's available in the market.

I remember visiting this store when I was up by Robinson Town Center and it does pack a lot of…read morethings to see. It had a good video selection at the time, and of course has a Starbucks and good prepared foods section. It's interesting that this store will be replaced by Market District opening down the street sometime in 2009. I think this area will be able to support it and I think it will further build on the qualities of this store.