We ordered a king Stearns & Foster. From the beginning we had issues. The store manager /…read moresalesperson lied to us by telling us the streams and foster brand, super expensive box springs were required when buying the mattress or the warranty would be voided. Not being an idiot, it was a red flag. I asked him to verify that and said he would contact his district manager for the paperwork that states that. Dude never got back to me, so I called him...then, magically, "they must have recently changed that policy because it's no longer the case". He at least offered to slightly discount the box springs so I guess that's a positive. Another example was the delivery people told us the mattress wouldn't fit up our stairs despite having another king delivered the week before. Then they unnecessarily made us move furniture out of the way that wasn't required to be moved before. Additionally, they broke our curtain rod trying to get the mattress delivered. The mattress immediately started sagging on the sides and had a high spot in the middle after only about a week. We asked how the return process goes (120 day comfort guarantee) and the store manager was extremely rude and difficult to work with. He demanded photos of the mattress. He then stated he would have to discuss this with his District Manager to get approval and we would be hearing from him when that happened. We called back about a week later, and the same rude manager replied with, "that's not what I said, we aren't waiting on my manager...I was waiting for you to tell me what date you wanted it picked up. So we played his game and gave him a date. He then said it would be a few weeks because he needed to get a "special inspection team" together to go over the mattress to determine if it was returnable. Then proceeded to lecture me on all of the things that would cause it to be rejected in order to "set expectations" for us. We set up a return date for two weeks out. Keep in mind that for our original mattress delivery we never received a phone call or text or any notification of when the delivery was going to take place and had to call to find out. So, with that in mind, I called the evening before around 6:30 PM to see when the pickup for the return would be based on the lack of notification when it was delivered. The sales rep stated he didn't see us on the schedule at all and wasn't sure what had happened. We weren't on the schedule at all, likely because we were never actually scheduled for a return because these guys get paid commission. A $6,000 return would likely affect someone's paycheck, which is likely why it was this difficult at every step. The next day we called again and were told some nonsense excuse like, "what likely happened was the warehouse routes were overbooked, so your return got bumped". What probably happened was the same store manager I had been dealing with just didn't schedule it. Fast forward to yesterday when the mattress was picked up, there was no special team of mattress inspectors...just 2 delivery dudes in a rented box truck like usual. The inspection process consisted of me asking him to take a look at it so we had no issues returning it. He glanced at it and said, "yes...looks fine". Save yourself some trouble and go to the many other good options out there and avoid Mattress Firm.

Excellent service. Lisa is the best! Kept the information flowing. Lisa kept me well informed…read moreon what was going on with my issue. The people in the main office were also very friendly. I will definitely go back to this store for all my mattress needs.

I actually had a great experience at Bob's at McKnight Rd. store. I think my salesman was Jay, I…read moreread all the reivews and I guess it's hit or miss however, I feel it's great value in Furniture and Mattresses, and salesman was nice and respectful. I did tell him that I used to work at Wickes Furniture in Moon back in 1999-2001 so maybe that's why I did not have any major issues. My reclining sofa did encounter a problem, it would not shut or close so warranty guy came out and said he could not fix it so after calling store back to relay message, I got a new sofa 2 weeks later. Even though I sold Furniture back in the day, I do not know anyone working here so the review is not biased.

The 3 chairs we bought are like sitting on Sand Paper & Cement…read more Little to No Padding & Electric to Recline

The most cheerful sales associate greeted us. She put us through a quiz to figure out what works…read morefor us and had us test out several mattresses before letting us "sleep" on one. She was very upfront about all of the costs and warranties and billing. I hope this mattress works for us!

Mike Hout was great! He made the perfect recommendation and was so knowledgeable about all of the…read moredifferent brands and variations of each brand. He even knew the health benefits of different adjustable bases! Plus they had all sorts of options for payment and interest free financing. And last but not least even the delivery guys were happy and careful and so nice!! Would definitely shop here again.

I ordered some furniture from them. Was told to expect delivery in 1 to 3 weeks. They never…read morebothered to call to say they were having a hard time getting the couch. I waited the 3 weeks thinking I was being patient with them. When I called the owner said while laughing, that the chair and ottoman came in but they could not get the couch. He asked if I wanted a split delivery. I told him NO. I ordered a set. So he said I could take the floor model. I said I would have to check it over and asked what kind of discount would they give on it. He laughed again and said none. I could take the floor model it was fine. Well no!!!! I am still waiting on the set I ordered a month ago.

Very helpful Mark and his wife are great Didn't care for…read morethe back order time but that's not there falt

My wife and I recently moved into a very nice flat where we could eat at the island or at the…read morecounter-bar near the sink. We didn't want to have an eclectic set of chairs and, thankfully, my wife had done her homework. There are chairs available where you can add or remove the extension; this allows you to have matching chairs where you do not have matching heights for the eating surface. We entered and were greeted by a young man named Dresden. Dresden was personable, professional, and helpful. We had questions and Dresden was honest that he was newer to the store but he would get the answers where he did not know the correct response right away. Yes, we had questions. We had two options to choose from and Dresden let us know that the cheaper option was available sooner for delivery. We decided to have the chairs delivered and got the insurance as we expected the chairs to get heavy use. It was all a great choice. The chairs arrived in sturdy boxes well protected and two men brought them to our second floor apartment where they unboxed the chairs, added the extensions for two of them, and placed them in our apartment. I could not have been happier with the experience, the value, and the options.

First time to this chain. Never heard of Bob's before moving to PA…read more Dresden helped us pick out our new counter height and bar height chairs. Do your research first then head out to the store. So much quicker that way. We got a great price and one year financing without any interest.

First visit today looking fir new furniture for my father-in-law. We quickly found a nice lift…read morerecliner, sofa and new mattress with adjustable base all for decent pricing. Our salesperson was Laura and she was wonderful, patient and easy to work with. We were in the store a minimum amount of time and everything is purchased, financed and we are out the door with first delivery in three days and the bed comes in about 10 days. I've never shopped Shelly's and we really liked the store, merchandise selection and staff.

Make sure you check prices here. I bought my GE profile appliances at Semachs on Youngstown Poland…read moreroad at a much lower cost. Semachs was out of the filter for the fridge. Called Sheely's and their price is 79.99. Semachs price is 50.00. Amazon is 42.94. I would rather support a local business, but from now on it will be Semachs or wait for one day delivery. Sheely's mgt had no reason for their price being so much higher and didn't seam to care either.

Yesterday the "manager" we spoke to was rude and would not listen to what we wanted. She was…read moreinsistent about using the computer to find our perfect bed. She kept taking us to beds we had already to,d her we were not interested in. We are looking for an old fashioned mattress and box springs. I was looking at what she had and she very rudely said she "could" take them down but that we would not be happy and return it in just weeks. She kept trying to engage us in the stupidity computer program and would not help us. We ended up just walking out as she said very sarcastically "well I guess you are not ready to buy a mattress." she missed out on a good sales by being sarcastic and pushy. If i could give a -1 star I would.

My wife and I were looking for a premium king size mattress to replace our current king size…read moremattress. We tried sleep number and then mattress firm. The most noticeable difference between the two retailers is transparency of price while shopping. Sleep number has a breakdown of pricing on an easy to read sheet, and mattress firm... well... has a salesperson who talks to you. The sales rep at mattress firm was very personable and helpful but also, at times, less than clear on pricing. While trying different beds he continually rambled off figures as different bed manufacturers/models have different offers. While that in and of itself is understandable; the way that sales model is presented to the customer just came across as confusing as there were a few utterances of, "I meant to say." We finally narrowed it down to two beds and ultimately selected the "intellibed - nightfall." (With remote controlled adjustable base) It was the last bed we tried and the most expensive but still cheaper than sleep number. Hands-down, I will say it is an awesome mattress, with a great warranty for both the mattress and the base. Financing options were great too (0% for 60 months). Lastly, delivery was a bit of a comedy. Apparently they contract out delivery of their mattresses. I drew that conclusion from the fact they showed up in an enterprise rental truck, and didn't have uniforms. While they managed to get everything upstairs to our bedroom, it was not without a lot of stumbling, banging against walls, and near falls. This mattress is made of very heavy material and is obviously large/unwieldy (being a king) so this is not an indictment of the delivery guys themselves but mattress firms delivery protocol. Why would you have two (20 something year olds) try to manhandle such a heavy/large mattress? For a consistent customer experience it may be worth hiring professional movers that are capable of handling large items. Both delivery guys were polite, personable, and did their best to successfully get the mattress upstairs and put together. However, with all of the banging against walls, dragging on the floor, etc. I could see how other customers might complain. Overall, I gave 3 stars because the price, financing, and quality of the product are all good, but the customer experience in-store and upon delivery is less than polished.