I give this company 5 stars for coming to my home on a chilly Sunday to fix a complicated red tag…read moreissue from Enbridge. He fixed the gas leak issue quickly, gave me good advice with respect to the next steps and charged me $226. It doesn't take much to realise that well priced contractors like this are few and far between especially on a Sunday for what amounts to emergency work.

I contacted Sam to help resolve issues with my A/C in my condo unit a few months ago. There are…read moresome characteristics I really liked about Sam. He is very professional, answered my calls and got back to me promptly. He also worked around my schedule to arrange an appointment that was convenient for me. He was upfront about the cost and process, and took his time with his investigation. It did not feel like a rushed visit. In terms of his professionalism, I would give him 5 stars. Unfortunately I was not satisfied with his work. He was able to successfully rule out the actuator valve as the issue, but was incorrect with his diagnosis. He believed it to be the temperature of the water supply to the building, which turned out to be incorrect. I ended up having to go through my building's contractor, who traced the issue back to the control panel. Again, Sam was extremely professional but ultimately was unable to resolve the issue for me - which is why I would not go with him again.

The central air conditioner unit came with our house, built in 2000…read more In 2021, we purchased a brand new unit from Convertible. This year, 2025, we called them to report it was not working sufficiently: temp is set at 23, but the house registers 24.5 degrees! They want to charge $150 just to come out and inspect the problem. The original unit lasted approximately 20 years without an issue. This new Carrier unit installed by Convertible is just over 4 years old and it's unable to maintain a comfortable temperature of 23. Recent heat waves are a good test of the quality of an air conditioner unit, as well as the reliability of the company you hire when you need a new one. Disappointed in both!

Yet again Convertible Air Systems has come through. My air conditioner had an issue during a…read moreheatwave wave. I called for service and Gregory was here first thing this morning, He changed the capacitor in the air conditioner and cleaned everything out and even moved the air conditioner away from resting on the house wall. He also explained that my leaving the unit off until it was unbearably hot was not a great idea. the service was fast, Gregory was professional and efficient as well as very personable. Since 2006, I have purchased a furnace, air conditioner and tankless water heater for two houses and have been very pleased with the quality, the service, the staff as well as the price. I highly recommend this company. And the sales person I dealt with on both occasions was Marnie Amodeo. She was exceptional at helping me find the exact products I needed for my homes. I highly recommend this company.

Very happy with the work from this heating and air conditioning company in mississauga.read more

I advise you NOT to work with this company. They were dishonest in their dealings with us…read more We had problems with our furnace shutting off during a recent cold spell. We called Hoerner Heating (which has now been purchased by Dr HVAC) as we had dealt with them before and liked their service. Their technician came to the house on Thursday morning and told us that the furnace was shutting off because it was overheating (which was accurate). They said It was overheating because the unit was too large for the area it was heating, and the furnace immediately required a new gas valve and limit switch as well as cleaning of the blower motor and secondary heat exchanger. This would cost $2405 plus hst; and this was just the beginning, the immediate repairs required. Then there was option B in their report: System Restoration & Enhancements (Option B): "During my evaluation, I noticed extreme temperature stress points on the heat exchanger and the venter motor is overamping. These are still in safe operation but when they fail, they will cost around $4800". A new furnace was probably the more cost effective approach. A sales person from Dr HVAC came by that afternoon. Dr HVAC coincidentally had a spot they were looking to fill the next morning, Friday, and could offer us a new furnace installation at a special cost of $6000. We declined their offer as we do not make large purchase decisions under pressure, without research and a minimum of 3 quotes. Our furnace is SIX years old and still under warranty. This was never mentioned. We called Carrier the furnace manufacturer and asked if a limit switch and gas valve was covered under warranty. Yes it was but we would have to deal with a repair company that had a contract with Carrier and could find one listed on their website. We contacted Dupont heating and A/C who is listed on Carrier's website. We told them we believed we needed a new gas valve and limit switch. They came Friday morning. According to their technician, there was nothing wrong with the gas valve or limit switch, both were working fine. The only issue was the gas pressure coming into the furnace which needed to be reduced. We did NOT need any new parts for the furnace and we most certainly did NOT need a new furnace. All DR HVAC technicians must be on commission. They are very pleasant to deal with, and very convincing, but you cannot believe a word they say. They charge the lowest initial diagnostic fee but, be warned, you may pay far more than you need to if you work with them.

2 years since Dr. HVAC bought Cedarwood and they have NEVER kept their appointments. Not once! They…read morehave NEVER accrual come out to maintain my systems. Do not work with this company unless you want to be deceived.

Was told of a gas leak after Enbridge gas meter change. Most companies called could not repair it…read moreon a Friday and it would be a Monday job. This meant no hot water for the whole weekend as the gas was turned off. Call NewTown and although busy would try to get to us near the end of the day as their jobs were not nearby. True to word, Tony came and made things right also pointing out other deficiencies and fixing those too! Refreshing to meet honest hard working people! I have no hesitation to use this company again.... Thank you NewTown!

Replaced air conditioning unit paid $2500 broke within 2 years and ask to replace it.read more

After my hot water heater died, I searched around to find a contractor to replace the heater. I…read morecontacted Constant Home Comfort through their website and got a callback in a few minutes. The salesperson came by the following morning to take a look at what needs to be done. I decided to replace my aging furnace at the same time and the salesperson walked me through the set of rebates that I can get from both Ontario and Enbridge. They also recommended adding attic insulation, which I hadn't done and was much needed. The additional Enbridge rebate pretty much pays for the insulation minus the required energy audit. Constant Home Comfort was able to get local contractors to install the hot water heater and the furnace on the same day. The contractors rolled out a carpet to the basement so that they didn't track dirt into the house and they did a great job of cleaning up after. The contractors fixed some issues with the A/C coil leaking into the furnace. They also taught us how to maintain the new equipment. Constant Home Comfort also took care of the rebates and set up the visit by the energy auditor. They still have to add insulation to the attic, but so far I'm very pleased with their service. Constant Home Comfort takes payment through cheque. They also speak Mandarin.

Do not use this company! The fan on the heat pump that was installed broke within a month. The 24…read moreservice is a lie - calling all their numbers for days, we finally got them to send a technician to look at the broken machine. They finally sent a technician who has no idea how to fix the machine. Promised to send another technician after the first who apparently will still not be able to fix the machine, they are just going to come here and call the manufacturer. We are just supposed to sit here in the scorching heat waiting for them to call the manufacturer who refuses to take their calls. The 24 hr service is an absolute lie. The units they sell are faulty. This company is a scam!

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!