What ever you do! Do NOT use the online valuation service with McTear's. Especially, if the estimation that you received or any correspondence from Roderick Shale.
After several emails and a large collection of close up images and videos provided via Google drive. Roderick Shale, confirmed twice his valuation. Also confirmed, three times that it would incur a charge of £80 to have their preferred courier Aardvark8 to collect the items.
However, the day after the courier collected the said items. I received a rude and insulting message advising me that the items are not saleable. Giving no options on the message, I phoned him back and to say his attitude stank, would be a gross understatement.
On top of that. He then offered no assistance in getting by items back. Then sent me an invoice for £110 and insisted that I can not get what I own back until the £110 was paid in full.
Not only did he accept any responsibility for his wrong valuation. But, he has then forced me to pay more than he quoted for the courier service. Roderick Shale and Mc Tear's, now have my property in their possession and are refusing to assist with any help in getting my items back to me in Chester. Roderick even flat refused to put them back into the packaging that they arrived in so that I could arrange for a courier to collect them.
PUT SIMPLY MCTEAR'S PROVIDE THE WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED!
Roderick Shale, repeatedly took great pride in pompously pronouncing that McTear's have been in operation for 180 years.
Now, I need to point out that it is the 21st Century now and standards have moved on some way from 180 years ago.
So I say this to McTear's. Thousands of businesses disappear everyday by being stuck in the past and telling the customers that they are wrong. But, in the 21st century, the customer is king and competition is your enemy.
However, with key employees like Roderick Shale as your face and representation. You and nobody else are pushing your business closer to the pile of fossilised 180+ years old businesses that have died through complacency.
AVOID THESE GUYS. DO YOUR SELF A FAVOUR AND GO ELSEWHERE FOR A MUCH BETTER EXPERIENCE. ONE MORE APROPRIATE FOR THE TIMES THAT WE LIVE IN. read more