I'm not sure about this company. Have had WM, Prairieland and a private company for over 20 years and this has been the worst experience with any ! I have called at least 7 times since April 5th. Every time I call I get a different person and a different answer. They either don't pick up the garbage or now it's the re=cycle. which hasn't been picked up for over a month now. Paid in full, yet get the worst treatment! read more

Very attentive if and when there is an issue. Collection of trash is always on time, their app is excellent at keeping their customers informed and the drivers are very efficient. read more

I live in the Northfield Court apartment complex in Harvard, and this year MDC started a new service: during the summer they leave huge puddles of dumpster sludge on the ground in front of every dumpster. Now our entire complex stinks. Nearly impossible to put garbage in the dumpster without gagging. Can't even approach the dumpster, unless you want to walk through the sludge and you want to track that stench into your carpet. If I could give a zero stars review I would. read more

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We've had this company now since January. Every 2-3 months they skip our home for pick up. I live in the middle of a 9 house block. How do you just skip over the house in the middle and pick up the four houses on each side??? I then spend three days calling these people to come and pick up our garbage. This past Wednesday I put all three cans out, as per usual. They picked up the garbage and left the recycling and the yard waste containers. I've now spent three days calling them to pick it up. They can't tell me WHEN they can get someone out here. It's a hassle. I DO NOT RECOMMEND THIS COMPANY. STAY AWAY AT ALL COSTS. Speaking of cost, this company is cheaper than our previous RELIABLE waste removal company. And as the saying goes; you get what you pay for. read more

Scab company does scab work! When I called asking why the entire block didn't have garbage picked up I was told in a very condescending way that they have until 6PM. Here we are the next morning an entire block littered with garbage read more

It's been four weeks of contacting these people to start service and bring out two garbage cans to our house. The first Lady collected all of my info said in 7 days they'll drop it off. The next girl said "there's no request here for service to your address, no notes, as far as I'm concerned there was no plan to deliver any cans to your house". She collected all my info, and said next week they will bring cans. The third time I sent an email with no response. The fourth, no answer. If this is not the worst service, I don't know what is. Our entire neighborhood has cans, and we're the only doorknobs throwing our trash out in the grass because these people can't do their job. Awful, AWFUL service. I do not recommend this business. read more

Extremely poor customer service. Placed yard waste bag on street for pickup. Saw truck, believed pickup made. When retrieving garbage tote, found yard waste bag laying in street. Bottom had broken open in attempt to load and driver left in street. I cleaned up area, placing waste in new bag. Called office to have truck return, explaining driver left in street, and could've removed cleaning debris with shovel. Service agent said they have no communication with drivers and the don't have shovels, AND it would be additional fee to have a truck come out. Totally unexceptable, trucks have equipment to clean spills, everyone has a cellphone. This is why the teleprompt while waiting 10minutes to speak with customer service will never achieve the desired level of customer satisfaction. read more

Have been paying $140.00 per 3 month service for 10 years now. My wife and I live on a main rural route. We do not put garbage out every week because it's just the two of us for Trash & Recyclables. When we do take garbage out and there are more than 2 cans, they refuse to pick up our garbage. Since we are out on a rural route they act as if do not have any other choice but to be dictated by their Royalty. read more

If I could put zero stars I would. This company is a joke. Destroyed several of our garbage cans. And refused to take the garbage today because the worker couldn't lift the can....my husband could lift it with ONE ARM TO HIS CHEST! Meanwhile the lady on the phone says since it has a sticker on it there's nothing they can do because it's too heavy. BULL! NOTHING BUT ISSUES WITH THESE PEOPLE! read more

Ha! Well...I laugh as I write this (my very FIRST review) because I can see other people have had the exact same AWFUL experience with their customer service. Jennifer to be exact. She is completely useless and needs to work on her customer service "skills" and that would be a compliment to state that she has any skill in it at all. My subdivision changed from Waste Management to MDC and mine and my neighbors garbage was not picked up (recycling, yes- yet somehow this was not an error on their end). I called, received a few lines of complete BS, and bottom line will be charged $25 for them to "come back" IF they "even can" which is a complete joke. Zero accountability on their end. ZERO. Do not consider using this company if you actually want your garbage to be picked up without being charged $25 every time they can't figure out how to do their job. And don't waste your time calling Jennifer. She's rude and will do nothing but laugh at you and go out of her way to ensure that you are dissatisfied with your service. I think she gets off on her "power trip" as a customer service rep at a garbage company. read more

Worst customer service ever! They don't answer the phone, you just stay on hold for ever, with the recording "service is our number goal" what a joke! Twice I have caught them dumping my recycling in with the trash, not a split truck. Emails and contact via their website go unanswered! Yet their price keeps going up! MDC sucks! read more

Called to cancel service for my father's home that we sold and was met with some of the worst customer service I've ever experienced in my life. Jennifer, the one who answered the phone, had an attitude to start the call. I explained that they had missed a pick up and that if possible I would like a week credited since they did not do what I was paying them to do, in addition, I also needed to cancel service since we sold the house. She explained that that a credit was not possible because I had not canceled the service PRIOR to them not doing the service. What???? Explain to me how I am supposed to cancel service, put trash out, wait for it not to be picked up, then call you back complain and demand a credit when I cancelled???!!!! I then told her that she must not understand what I was saying and that I was obviously not making myself clear because what she was saying was not logical. She then rudely snapped back at me and told me that she understood exactly what I was saying and that I was making myself clear and that there was no credit. I then said ok, let's just move on. I need to cancel the service. She was still being fussy, so I actually stopped what I was saying because of her rude tone and told her that I was not having an attitude with her, I really just want to stop service on a house we sold. In the most sarcastic and rude way possible, she told me that is what we are doing and I am helping you. I then asked her if she knew the address where to send the credit and she snapped back at me again and said that's what I'm trying to do right now is verify the address. I just kept thinking, is this bizarre or what. Listen Jennifer, if you're going to work on a customer service line, try not to start out as disrespectful and rude. Not once during this phone call did I raise my voice to you, not once did I disrespect you, not once was I rude to you. I am sure that canceling service is something you deal with every day, it is not a personal affront to you. read more

Terrible service. They continue to miss our designated pickup date. When we call them, they acknowledge that they have missed several dates over the last several months. They give us a new day that they will pickup our missed garbage, then they fail to show up that day. We have currently contacted the village of woodstock and the environmental health division of McHenry County, to file formal complaints against this company!!!! read more

Never used MDC started it then cancelled it. Never picked up anything or left a garbage can. Sent bills back stating it was cancelled. Now they turned it over to collection $98 for something they Never provided. They say they don't have the phone call. read more

Horrible horrible horrible customer service! Rude and completely disrespectful are the staff at this company. Treated me like a thief until they received their cans back. I moved out of state and kept the service going so they would take all the trash I had at the curb. Of course none of it was removed so three weeks after I moved I finally gave up after numerous phone calls and cancelled the service and at that time they informed me I have to somehow get those cans out of the garage and put them at the curb or I will be charged. A difficult task considering I live in a different state. I have never been treated so poorly and with such disrespect. I have spoken to the same rude person there a few times and she needs to be fired. I'm so disgusted. read more

Let me tell you about the worst customer service I've ever experienced, courtesy of MDC Environmental Services. I recently moved out of my house, and wanted to terminate my garbage pickup service. Simple, right? No, not so fast. The events unfolded like this: When I called to cancel, I waited 15 minutes for someone to answer. (As I waited, I listened to no fewer than 20 iterations of their incredibly dull 45-second sales-pitch recording). Once the representative answered, they said the bin would be picked up the same day as my last trash pickup. Great! Unfortunately, the bin was NOT picked up after my trash pickup. It was still there 36 hours later. I called to inquire when it would be picked up (listening to another 15 minutes of that recording first). A rep told me it would be 5 to 10 business days (up to 2 weeks!) for the bin to be picked up. I said that was not acceptable, because I'm trying to sell my house, and I didn't want an unsightly empty garbage bin blowing around the driveway for two weeks, without me being around to pick it up. I told him my house is vacant, and I'd need to stash the bin someplace if they couldn't tell me when, exactly, the bin would be picked up. They could not even guess what week it would be picked up, much less what day. The rep also notified me that, if they came out to pick up the bin and it wasn't there, I would be charged $55. I asked if there was any way at all I could get the bin picked up at a known time. Nope. "Can I leave it at a trusted neighbor's house?" I asked. Nope, we've had too many problems with neighbors using the bin for their own trash. "But I live in a very nice, upscale community, and I know and trust my neighbors very well." Nope. "Can I return the bin to you myself?" This is just a call center in Rockford -- the actual operations center is in Marengo, Illinois. You could return it there... He gave me the address. Marengo is a 30-minute drive, but I was willing to do it just to get rid of the bin. I hooked up my trailer and called MDC back to make sure they would be open when I got there. It was 3:20pm on a Wednesday, but I figured I could easily make it there by 4:00pm. Surely they would be open. After listening to another 10 minutes of their psychosis-inducing recorded message, I was informed that not only was the Marengo facility now closed, but it was not really staffed -- it's just where the garbage collectors pick up their trucks, and where the bins are distributed. So I could try tomorrow between 8:00am and 3:00pm, but I needed to make sure my name and address were prominently displayed on the bin. "Is there a place there to put the bin?" I asked. "This is just a call center, sir... I've never been to the Marengo location, so I don't know anything about it. We've never really had a problem like this before." Really. So people's empty garbage cans just roll around in the wind for two weeks, advertising an unoccupied house to every would-be burglar and making their property look like hell -- and no one has ever mentioned that this is a terrible way to do business? So now I'm forced to leave a battered garbage can in the driveway of my previous house for up to two weeks, as prospective home-buyers visit my property with their realtors. Excellent. MDC's business practices are typical of a monopoly, which is what they are. They are like a mixture of a government agency, the DMV, the Bar Association, and the National Association of Realtors, all mixed into one swirling mess of arrogance, intransigence, and thinly-veiled condescension. In other words, they are a trashy company -- which is appropriate for what MDC actually does, I guess. If you sign a contract with MDC, you'll certainly get your trash picked up. But God help you if you ever move, and need to cancel the service. You'll be trapped in a nightmarish "Hotel California" situation -- "You can check out any time you like, but you can never leave." ***** And I suppose my review would not be complete without mentioning that one of their trucks spewed out about 10 gallons of oil along the full length of my street a few weeks ago, with no apology or offer to clean it up from MDC. Once again, trashiness from the trash company. Go figure... ***** UPDATE, October 2017: MDC has done it again, displaying utter business incompetence in a new and exciting way! I've moved, but unfortunately, I still am forced to use MDC for my trash pickup. Monopoly, dontcha know... On my latest MDC service invoice, there's a prominent note that says in part, "IMPORTANT NOTICE: Your account number has changed. Four digits and a dash precede your previous account number. Please update your records with the new four digit code." I glance up a few inches to the left and see "Account #" followed by a six-digit number. Now I'm confused. I read it again. No help. Finally, I look up to the top right corner of the invoice, and see the words, "Account No." followed by a ten-digit number. Oh how I love MDC... read more

We have had this company at our residence in Caledonia for a long time and our absolutely satisfied in all aspects. My mother is 83 and when the temperature drops to very cold our driver brings the can half way up the drive so that she spends less time out doors. I have priced other companies and MDC is either cheaper or at very competitive rates. I just cannot say enough good things about MDC disposal and the driver that picks up in our area. read more

17 years and seldom call the company since the Belvidere IL company sold to them. This is primarily due to the rude people on their phones. Also, was told that we must have our recycling (papers) out the night before as that truck starts at 3am. Complained as we are on a farm with open fields all around us and the wind repeatedly blows the recycling all over our property. Asked if the route could be adjusted or if they had a recommendation only to be scoffed at. The contract is up soon and we are moving on to another company. read more

We have been using MDC since they purchased Belvidere Disposal and have never had an issue with them. Never missed a pickup, no issues with billing and excellent service. In fact, when a new company started advertising lower rates to move to their disposal company, MDC lowered my bill to remain competitive. Very satisfied with their service for the past 10+ years! read more

I have had this garbage company for many years {NOT BY CHOICE} we live in a small town and they are only option. I have had many issues with them in the past there fees are very expensive for a dumpster -it is a very small dumpster-there billing is terrible and there service is just down right unprofessional and horrible they know that you are held hostage by them in this town you cant go anywhere else so they play immature games by not picking up your garbage ON PURPOSE for as long as they want because they can get away with it even though your bill is paid in full -I even had my bank fax them a copy 5 days after I had made the full payment showing them it had cleared my account they still wouldnt pick up the garbage-on the 6th day " they said " they finally recieved my payment at the same time the garbage truck was here but would not radio him to tell him to pick up my garbage and he was right on my street...{which is a typical procedure they have done for many many people to radio the driver but if you ever complain about anything to them this is what they do to you} If you have a choice in your garbage company I would go with anyone BUT mdc- I will be looking into a independent garbage co. first thing in the morning -I would gladly pay double to not have to deal with such a horrible company!! read more