Went in for a bridal hair and makeup trial and it didn't turn out as expected (turned out…read moreterrible). I asked if we could do a second trial (at my expense and I had already paid ~$300 for my first trial) they said no and canceled 10 weeks before my wedding. Wouldn't recommend using them for H&M wedding. As they are apparently very unreliable. Now I'm weeks away and left without anyone to do hair and makeup on my wedding.

I debated leaving this review, but I feel like it is important to give people a heads up if they…read moreare looking into booking with this salon. I unexpectedly had to find a new stylist to do my extension services (which I understand is a luxury service and normally cost more than other services) I was booked and scheduled over the phone, Then bombarded with emails and text about signing their salon agreement. They were very persistent about signing this form (your appointment will be canceled if you don't sign ahead of time) and it was a bit of a turn off before ever even getting to the salon. When I sat down at the chair, the stylist and I went over the reinstall process, And she began getting to work. At no point before our appointment or during the consultation was pricing ever discussed. I will take partial responsibility for not asking, but like I said, I am used to paying fairly high prices for my service. When we were almost done with my move up, I finally asked about their pricing and was very shocked To hear that they charge $200 per row to move up extensions. I have been wearing extensions for close to four years and never have I paid prices even close to that. I ended up being charged $400 for a service that took less than two hours to complete. I feel like this salon should have been more transparent with their pricing upfront, especially offering luxury services like they do. The service quality was average and most of the appointment was silent and a little awkward. When she was finished with my move up I wasn't even offered to have my hair styled/ curled Which was a little shocking since that is normally included with a service like this (Especially at this price point). I paid for the service and left a tip for the stylist as she did do a decent job and pricing is not determined by her.. Overall, I was highly disappointed in the value and with my experience here and will Not be coming back

This would have been our first time at this salon today but unfortunately we won't ever be going…read morenow. I went in to this salon over a month ago to schedule an appointment for my daughter's birthday. She wanted a simple asymmetrical cut and has been counting down the days with excitement until she can get her hair cut. Well, yesterday I received a call (a day before my appointment) asking if I could reschedule my appointment from 6:45 pm to 5:30 because of scheduling issues at the salon. I told her that would not be possible because I work until 5:30 and live in Spartanburg. She then asked if I could meet in the middle at 6pm. I said this would not be likely because of how far I live and the reason I scheduled that time a month ago was because I know my schedule. She insisted that I try to make 6pm because of their scheduling problems, I said I would do my best but it wasn't likely. We hung up. I then receive a text asking to confirm my new appointment time of 5:30pm. I was shocked to receive this text because I just explained to her that I definitely could not make 5:30. I call back. I told her about the text I received and said I wanted to verify my appointment time was not going to change and that I needed to keep the 6:45pm and asked her why I received that text. She was extremely rude and frustrated, as if this was my fault and said "I know ma'am but you will try to make it as close to 6pm as possible right?" I said, "I'll do my best but I want to make sure I still have the 6:45 time." She said, "if you can't make 6 let us know tomorrow but we will of course honor your original appointment time." I said "okay great thank you" and we hung up. Fast forward to today (appointment day) I call at 5:12pm while on my way home from work, out of courtesy, to let them know that I won't be able to make it by 6pm. She then asks me if I'd like to reschedule my appointment. I said, "no I'd like to still keep my appointment time at 6:45pm." She said, "you mean 6?" I said "no, my original appointment time is 6:45pm and I'll be there for that." She asked who I spoke to the day before because they apparently changed my appointment time and I clearly was not okay with that. I told her unfortunately I didn't get her name. She then said "okay, let me check with the stylist quickly". She came back from hold and said "I'm so sorry ma'am but no one will be available to be here for your appointment." I am obviously very upset now. This is my daughter's gift! I asked to speak to a manager. Of course, no manager is present. She said, "I can give you her number though, her name is Jayma" I then call Jayma. No answer. I call again, no answer. I call the salon back. Front desk says she will let Jayma know I'm calling and inform her of the issues. Wait a bit. Call Jayma again. No answer. Call again. Still, no answer. Call salon. No answer. Call again. No answer (at this point, I'm feeling ignored.) Call salon once more, as I started to right this review, the front desk finally answers, "I'm sorry, I was speaking to Jayma, she's actually the one you spoke to yesterday." WHAT?! The manager did this?? RED FLAG! So, not only did Jayma not get someone to cover a shift for my appointment, but LIED and ASSURED ME that our appointment would NOT be moved. They were unorganized and unwilling to have someone stay a little later for our appointment that might have lasted maybe 20 minutes. Jayma ended up offering us a full refund of the gift card as well as a free visit. Lol no thanks, I'll just take that refund. Get it together ivy. So unprofessional. My baby deserved to have her beautiful cut today. She's been waiting a month for this. My appointment is canceled as well! ‍

I used Paige and there are several things I loved: 1- time to relax 2- not being pressured to talk…read more3- upfront pricing 4- discussion of costs of how to keep the luck up. I am sold. I love the color, the cut. The salon had a good vibe and was pleasent and some employers have aet up a discount with them! I was in and out in 2 hours and got an appt within a day by using YELP messenger. Great experience.

Linh is very professional. She does a great job cutting my hair and I hear from…read moreMy wife that she is also excellent with nails. The salon is family run and everyone is very pleasant.

I absolutely love this place! It's my favorite nail salon in Greenville! The owner is so sweet,…read moregenuine, personable, and nice! They're all about pampering you and making you feel relaxed and special from the moment you walk in the door until you leave! It is such a beautiful experience to come in and be taken care of in this way! They have a really easy sign in and reward program. I never feel rushed in anyway. Highly recommend!

If you're ever in South Carolina for a wedding and you want a different hairstyle/color Maggie at…read moreUrban Nirvana is the person to see. I love my chestnut color and the new hairstyle fits me perfectly. Unfortunately, I live in Oregon so visiting SC isn't conducive to visiting your establishments again. The vibe was quiet and chill.

I had a massage from Denise P. I've had Many many massages over the years because of a neck injury…read moreand I have to say this was by far the BEST massage I've ever had. Everyone at the salon was very kind as well. I can't wait to come back.

I was shocked at the final price amount. I previously went to a salon where celebrities go and they…read morewere half the price for the same services! I think she did a good job with the cut and color, although I would not recommend getting the phyto treatment. The minute I washed and styled my hair myself it was a frayed mess once again. I can't tell any difference after my treatment (plus I use salon quality hair products - Davines).

I went with sara before, very confident and comfortable with her. Few years back she did my hair…read moregreat. Unfortunately this time it was a big disappointment. I went back, paid $210 for hair i did not want. I called back to be able to fix it, instead of immediately apologizing, she went into defense saying "its what you wanted" very extremely disappointed and upset to hear that. I should have just got an apology and offered FREE service to be able to fix it. I will not be coming back. She did give me a full refund.

I love love love my hairdresser, Sheila! Very beautiful place wonderful wonderful atmosphere. I…read moreonly know Sheila as my hairdresser, but it seems as though each and every person that comes in loves it when they are going out, and coming in!

BEWARE IF YOU HAVE AN ISSUE MANAGEMENT CAN'T HELP: IT IS UP TO THE STYLIST! I have been here before…read moreand had a decent highlight experience. Today I went and my hair did not turn out well at all. The highlights were uneven and brassy and my hair is damaged. I went straight to a different salon and was told to try purple shampoo. I did and it helped some then it was suggested online that I try blue shampoo to help with the brassy color. This is not what I wanted at all. I'm embarrassed to go to work. PLEASE HELP! I was further told my hair wasn't toned. I am so devastated. I was eventually contacted by management via a response to my google review basically saying the stylist are independent contractors and there is nothing she can do. The stylist has refused to refund me my money. Any suggestions?

It was a fantastic first visit. Dawn is a miracle worker. I was a mess when I got there and looked…read morelike a different person when I left. Highly recommend

Just met Alla this week for a haircut. Both me and my teenage daughter were super pleased. Alla was…read moreattentive and very helpful with suggestions. We plan to return soon for color treatments. I was impressed with the friendliness of other stylists as well. I would highly recommend giving this salon and especially Alla a try!

I bought my mom a hair spa day here for her birthday and was very disappointed when she came back…read morehome and told me about many things they did not do even though it was said to be included in the session. Not only did she not get the water halo, but she also didn't receive a neck massage, the ice rollers, or the jade mask. She also didn't receive the blowout and style which is all said to be included in the 60 minute head spa treatment. I am really upset that I so much money and the service wasn't up to the standards.

I have had my hair cut twice by the same person at Kalon Hair. The first time was nothing…read morespectacular but it was just a typical cut. This time I asked for a shorter cut. Her reaction was I don't think you want it cut like that. I should have known then it was not going to be a good cut. The styling she did was horrible. The salon wanted me to have the same person that messed my hair up to cut it again. No the person that cut my hair should give me a refund so I can to go have it cut again by someone who knows what they're doing. Their money is not any more hard earned than mine and now my money has know been wasted. Customer Service has gone out the window. This is exactly why people wait so long and don't want to pay a fortune for a haircut.