My 2.5-year-old boxer, Bruno, died less than 18 hours after I picked him up from Pet Paradise in…read moreHoover, Alabama. He boarded there from 03/24/26 to 03/29/26. During his stay I never received any call or notification that he was sick, nor did he receive any medical attention. When I arrived to pick him up, Bruno was extremely lethargic, did not have his normal gait, and breathing very rapidly. These were not normal behaviors for him. Additionally, he had a strong odor of urine coming from him. The attached photo shows his post boarding condition where he is visibly ill. While we were still at the facility, staff took his temperature at the front desk and told me it was normal, then saying he was just tired. Because his condition concerned me, I took him to an emergency veterinarian. The emergency vet recorded his temperature at 105.4°F, and we were then transferred to the veterinary hospital at Auburn University, where Bruno passed away. I had also signed up for the "Furever Connected" service for 03/28/26 (the day before pickup), which includes photos that accompany the report card. However, no photos were provided, though we were told we would not be charged for the service for that day of his stay. After Pet Paradise learned of Bruno's passing, local management reached out with their condolences and assured me they would retrain staff. The regional manager then contacted me and offered to pay the emergency veterinary bills if I would sign a release of claims. I declined to sign anything that would release my claims. Anyone considering boarding their pet here should research past incidents involving Pet Paradise resorts, including those reported in Pooler, Georgia in 2025. If you are considering boarding your dog here, I strongly recommend asking how they monitor dogs for signs of illness or injury and when a veterinarian is contacted. If I had known that information beforehand, I would never have brought Bruno to Pet Paradise.

Be aware that you may get some random excuse of why your dog that plays great with other dogs did…read morenot get to participate in outside play.

Update: this issue still remains unresolved. Still waiting on a call back from the owner after…read moreweeks of playing phone tag. I'm sure there are kind people who work here, but we are very dissatisfied with our experience. We trusted this facility to properly monitor and care for our Australian Shepherd while we were away, paying around $50 per night plus tip. When we picked him up yesterday, we were told he had a hotspot and had been favoring one leg. At pickup, his foot was very red, but there was no visible blood. By the time we got him home, his foot was noticeably bleeding and the condition was worse than we were led to believe. This was not something that happened overnight and should have been attended to. Today we took him to the vet, where we learned that infection had already set in. The visit cost us an additional $150, and he is currently unable to put weight on his foot and will need at least a week to recover. We attempted to contact the facility through both the website and email and have yet to receive any response. While we understand mistakes can happen, this situation is not acceptable. I would encourage anyone looking for attentive care and communication to look elsewhere.

My oldest dog has been going for boarding off and on for 12 years. I love that they all know who he…read moreis - even new staff! Same for my newest dog who has gone to day care once every week or two for about 5-6 months. They all know him too, partly because he's so energetic, and he plays endlessly! He has been in puppy training and they have helped me reinforce good habits and giving him time outs so he can decompress from all of the doggy stimulation. I wanted to leave this review because I believe their score on Yelp should be much higher! My youngest is a Husky mix and my oldest is a pug.

If you're looking for someone to board, walk, or simply care for your dog like family, Fairy Dog…read moreDad should be your first call. Peter goes above and beyond in every way. From the moment we dropped our dog off, we could tell this wasn't just another boarding service, it was a safe, clean, and loving environment. By the time we picked him up, he was happier than when we left him. What really sets Peter apart is the time and care he puts in before your dog's stay. He personally interviews you to understand your dog's commands, feeding routines, walking habits, and unique quirks. This thoughtful approach meant we could leave town with total peace of mind, knowing our pup was not only cared for but genuinely loved. Peter is professional, attentive, and clearly passionate about animals. I can't recommend him highly enough. If you want to enjoy your time away without a single worry about your dog, Fairy Dog Dad is the best choice you can make.

We've been sending Cordero to Fairy Dog Dad for over a year now and the experience has been so…read morerewarding we just had to leave another review. We especially love the consistency. In over 100 walks Peter's never cancelled or rescheduled on us. Our schedules are not flexible so Peter's dependability has been priceless for us.

I love getting my doodle groomed here! She is always happy to go and returns looking so tidy!read more

My labradoodle goes to the Pawms at least once a week for daycare and is boarded anytime I travel…read morefor work or fun. Plus their groomers are fantastic! He loves it so much he actually seems sad when I come to pick him up. I trust the entire team fully to take care of him and I know he is getting so much care and love from each of them. They are amazing and really will look out for your fur baby like it is their own dog. You can tell they all really love pets and invest in their joy and wellbeing. Such an amazing atmosphere for your sweet pets to be cared for and to have so much fun. I would literally never be able to take him to any other place. They set a bar that could never be reached by any other place for him :)

I would highly reccomend this place to anyone with a dog. I brought Snow, my Australian Kelpie, in…read moreto board for one night and daycare while I was in town for an event. They were super nice on the phone and in person and very sweet to the dog. Also, the pricing is very reasonable and they don't hit you with surprise fees when you go to checkout like a lot of boarding kennels do. Thank you guys so much!!

My dog, Lucy, loves it here! She comes for daycare and I feel like she's treated like one of their…read moreown! Alyssa does an amazing job at grooming. We love it here!

Unless it's an emergency, I'd rather my pet be seen BY EXACTLY, my vet of choice. (They don't…read moreexamine in front of you, take them to another room)So, you never know. Secondly, some of the staff is rude and snippy. Janice(?) and Bri are AWESOME. Dr Tate and Dr Wood are AWESOME. I have had to leave, as the distance(and 280) make me uncomfortable (and a couple of small things). Basically, they ARE a good practice and I am a little sad about having to leave.

I have yet to have a bad experience here and hope it stays that way while I'm in the area. All vet…read morecare isn't good care, but this office has provided quality care for us. Most of our check ups are routine. Of course there have been a couple of hiccups in between time because dogs will be dogs. The team has good energy and is helpful over the phone, through email and in person.

We love HH! The open farm concept is exceptional, with access to the sprawling farm and full size…read moreswimming pool, it's such a magical place for pups. Because of the open concept, they require a temperament test in advance of boarding. While it may seem tedious to some, it's absolutely imperative to keep ALL dogs safe, which is HH's primary concern. We have such peace that Maisie is in a super fun and safe environment!

I reached out to them because it sounded like something my dog would LOVE. Turns out they DO NOT…read moreALLOW PITBULLS, any breed mixed with pitbulls. So don't waste your time. After talking to Scott ( an owner) I learned many dogs have been attacked in their care. He also was extremely rude while I spoke to him. I own a Pitbull, I know a lot of people don't feel comfortable around them. But at least post how you dong allow them. And not waste my time. Every dog is different, they won't even meet my dog to see if she is a fit. He flat out shut her down. He made her sound like she was the most disgusting breed in the planet. Then also told me how dogs have been attacked in his care. Not just once but multiple times. They thinks Pitbull are a aggressive breed and they are not welcome there. Please take care of your babies and don't let them go there.

We live across the street from the Birmingham Animal Hospital & Resort. It just opened up. We can…read moreliterally walk our dog there. My dog, a 6-year-old French Bulldog is reactive. That means it is very hard to deal with at a Vet office. The owner met me one day and said, "Bring Otis in during your walk. We will give him treats and he can get familiar with our place. I did just that, and Otis started to take me to the front door so he could see his new friends (unbelievable) and get treats. This morning, I took Otis in for an actual visit with the Vet. A vet assistant was educated in these kinds of dogs. She educated me, gave me some sedatives for the next visit and explained that these small bullies are simply like this sometimes. Otis got a shot for the flu (I highly recommend) stool sample, heart and teeth checked. He also got a q-tip in the ear. I had to hold him tight, but it was fine. The staff showed calm professionalism. The facility is pristine, and the parking is plentiful. They have day care, VIP Day care and boarding. Amazing place and so nice for us. I highly recommend.

Dropped off two fully vaccinated and healthy small dogs for a 6 night stay. I was at the emergency…read morevet with two very sick dogs less than 24 hours after pick up. Both dogs had a vaccine resistant kennel cough and had not been treated for it, one dog had pneumonia. I chose this place because it had a veterinary clinic attached and was assured my pets would be seen if needed. This definitely was not the case. I spent 3X the amount I spent on boarding trying to save my dogs from what they caught at this facility. The vet at the emergency care mentioned the volume of animals at the facility was probably a contributing factor. Never again! Don't be fooled by this new and modern looking place.

I unfortunately found myself in need of emergency animal care after my dog was attacked and bitten…read moreone Sunday morning. Fortunately his wounds were minor and I was able to clean them and stop the bleeding at home, but I wanted him seen professionally as infections can happen very easily when there is a bite wound. I called a nearby vet ER who mentioned that if I waited until noon I could check out the double oak urgent care which is substantially less expensive. That is exactly what I did. What would've been a $600 emergency visit was instead a $130 bill including medication. Dr Rutter and her team were kind and helpful and I greatly appreciated this option. Please consider supporting this urgent care should the need come up! It's such a great option when an emergency arises.

Been traveling across the country and my pup, Eva started to struggle peeing. We were just passing…read morethis place conveniently on our right-hand side and I decided to see if they could see her today. They saw my dog within an hour and tested her urine and treated for UTI. The staff was all super friendly, and were very good with my girl. If I lived in the area, I would definitely come back. Fairly reasonable price as well. Thank you so much for taking the time to help my pup who is the most important thing in my life. Very grateful!

Brittny and Magic City Pet Care are amazing. Oscar loves Brittny and we always feel comfortable…read moretaking trips knowing Brittny will take great care of Oscar. It's a little nerve wracking selecting an in-home pet service and you can rest assured Magic City Pet Care will take excellent care of your sweet pets! And she'll send some pretty amazing photos of your friends!

We debated what to do with our two dogs for our recent beach trip. Choosing Magic City Pet Care was…read morethe best decision and we are so glad we found them. They are very thorough, professional and a pleasure to do business with. From the ease of their app, quick responses and genuine love for animals, they really have thought of everything. It allowed us to leave town without a single worry. We loved getting notifications when they completed visits, including pictures and detailed notes of the time they spent with each dog. I would definitely recommend them!