The great friendliness and positive attitudes of the Dr. and staff!!! AWESOME!!!! Prices were…read morepretty reasonable also. VERY THOROUGH!!! I will use this clinic as I have in the past and only them. If you loved Doc Ray and his staff, you will double love Doc Lauren, I believe and hers!!!!

I PAID for lifetime vaccinations when I started to bring my dog there 2 years ago. Since changing…read moreowners, they discontinued it without any compensation and sent me this large wellness visit estimate. They have lost my trust completely.

This is NOT a good place to take your precious animal to for medical and awful staffing reasons!…read moreTook my dog for her yearly checkup ($128.75). They take you in a room and then they remove your animal from your sight and behind closed doors for the "examination" and yearly "leprto/bordetella shots". I then requested a prescription for her heartworm medication stating I would order it online. After paying my invoice, (which included $3.75 for using my debit card), I left without receiving my prescription. I called them and they said they could not mail the prescription and that I would need to come back in and pick it up when I signed their heartworm waiver (they did not mention this at our appointment). I went back 2 days later, signed the waiver, and again requested my prescription. They stated there would be a $10 charge to write the prescription since I was not ordering it through THEIR website and that I could pick it up tomorrow because they did not have time to write it up. So, the next day I had to go back to them for the prescription! 3 trips for my 1 dog! DO NOT USE THIS FACILITY!!

I witnessed the situation below where 1 star was given to this business and East Side responded to…read morethe review without giving or even knowing all the facts involved so I feel compelled to leave a review as well since I witnessed firsthand the situation involving this dog. After digging out of the yard, the dog was caught by a neighbor and taken to East Side Veterinary Clinic. The clinic contacted the owner and reported she was in critical condition, unable to walk, with a temperature of 104°F. (A dog's temperature can reach 104°F or higher from overheating due to exercise, especially during hot weather or in situations where they are unable to cool themselves effectively. Both of these were factors that day.) They recommended $1,500 in testing or relinquishment of the dog. When the owner's family arrived, The dog walked to them and appeared alert. They paid $220 and took her to their regular veterinarian, who examined her and confirmed she was healthy and able to go home. Contrary to what East Side claims...no police or authorities were ever involved. Based on what I observed, the clinic's assessment did not match the dog's actual condition, and the communication left the owners feeling pressured. Pet owners rely on veterinary clinics for accurate, transparent care, and in this instance, that standard was not met. 8/16/25 UPDATED REVIEW: I was not there at the vet and I am not the daughter of the owner. I was at the same class the two of them were. I overheard the conversation between the owner and East Side. I heard the $1500 quote. No number under $1500 was discussed. It was $1500 for diagnostics that was quoted. My classmate said she "appreciated what was done so far. I need to get eyes on my dog to see how she is for myself". She was very worried for her dog and only spoke with concern, no hostility. The police, IF they were called, never showed up. More empty threats and lies. And they well know they did not offer a refund. They said, "We WERE going to offer a refund but now we are not". So it was rescinded before it was even offered. I have no desire to call and discuss this with anyone there since accurate statements are a foreign concept to their company. However, I will keep responding to the lies that are continuing to be told. And I will be sharing my testimony with anyone who will hear since I live in this community. By the way, both beloved dogs are happy and healthy and on vacation with the owner. 8/20/2025 Updated Review: Interestingly, your best response is: "We cannot allow false and defamatory statements to go unanswered." When you, Elizabeth, Beth, East Side...have shown yourself to be the very definition of giving false and defamatory statements. My ears were VERY much present during this event so I can say I was a witness and a court of law would agree with me. I heard the quote of $1500 to which you are denying. I heard the owner's questions and concern toward her dog. And I'm aware of your reputation of your business. So it doesn't matter...as a consumer, as a concerned citizen, and yes, as a witness, my testimony stands. You said you didn't wanna go back-and-forth and invited me to call your office concerning this and then you deleted that part of your response to my review After realizing that I wasn't the owner's daughter that you interacted with. You respond to reviews so defensively that they reek of insincerity and again, untruths. Good job for when you get four and five stars. I'm very happy that you have some people who are satisfied with your services. Keep trying for that standard. No one I know will ever hear a positive review because of how you respond, you lie and rewrite history. Accept the negative reviews for what they are, accept my review, accept my testimony and do better take better care of people and pets. And know someone far more important than I am is watching as a witness to what actually happened and you can ultimately answer to Him. Later today after your response to my response... And I am truly shocked at the time and effort you put into fabricating more lies. And good point, why don't you show the security videos of the interactions between you and the owner and her family? Let it speak for itself. And also, it is true that I was not present for the entirety of the experience they had. However, when I see what you say conflicts with what I heard, and I know it to be false on your part....that only convinces me you can't be truthful. You know...people often have to have the last word because they feel like they need to defend themselves. I'm going to respond back because I need to defend what I observed. You don't deserve more patients. You deserve to go out of business. And the more I respond to your lies, the more you respond back and make yourself look even more untrustworthy. So let's keep it up. I have no skin in this. My dogs get wonderful care elsewhere. I just don't like liars. You have a serious problem with the truth.

Whitney Veterinary Hospital is truly exceptional. We have trusted them with our dogs for many…read moreyears, and they have consistently provided the highest level of care, not just for our pets, but for us as well. We have, unfortunately, had to say goodbye to two beloved dogs there, and those moments are some of the hardest a pet owner can face. The compassion, patience, and kindness shown by their entire team during those times were beyond anything we could have hoped for. They treated our pets with dignity and love, and they supported us with such genuine empathy. Saying goodbye is unbearable, but Whitney Veterinary Hospital created a space filled with comfort and understanding. They gave us all the time we needed and thoughtfully provided everything to help make those final moments as peaceful as possible. We are endlessly grateful for their care and would recommend them to anyone looking for a veterinary team that truly goes above and beyond.

Just as I was preparing to move to Illinois/Peoria, my dog became very sick -- seriously sick. I…read moreneeded a vet immediately after my move, and I was so grateful to find Whitney and Dr. Amanda Frazier. My pup required a terrifying surgery that resulted in a lifelong chronic diagnosis, and Dr. Frazier has been absolutely incredible. She has called me multiple times a day when needed and spent countless minutes talking with me about how to best care for my dog moving forward. I've truly felt that she's as invested in his care as I am, and I can't express how much that means to me. The clinic isn't perfect, but when they make a mistake, they own it -- and that kind of honesty and accountability is rare and deeply appreciated.

They help us take great care of our pup, who can be a little ornery at times…read more Patient and skilled staff, always seem happy to see our dog.

This vet and staff are an A++!! So kind, genuine and the cat talk was awesome. I was so nervous to…read moretake my 13 month old torti in for her one year and they instantly made me and my Punky Brew feel at ease. They addressed my concerns and I left feeling more knowledgeable and that I'm doing the right things for my baby. Wonderful experience and highly recommend.

Dr. Kirby and the technicians and staff at AVC literally saved my girl's life. And I cannot say…read morethank you enough. My 11 month old dog was in an emergency facility throughout the weekend, where she tested positive for Parvo. When the emergency hospital closed on Monday morning, we needed to transfer her to another daytime facility. Our normal vet was unable to take her, because their parvo unit was full. We called multiple vets, and no one would take her. AVC was willing, and saw her within 20 minutes. Within an hour we had a treatment plan, and our girl was admitted. When we arrived, we were greeted immediately with a private room to keep her isolated, and the staff was SO kind. Our sweet pup made a miraculous recovery, and was released within a day and a half. We thought we were going to lose our girl, and AVC helped save her life. Thank you all so much for your kindness, compassion, and attention to our pup. We will be forever grateful.

Our family has been taking our dog to Dr. Ryan at Associated Veterinary Clinic for eleven years…read more They are always on top of the best practices with current medical information and if they can not get it worked out, they send you to University of Illinois for diagnosis. (We had a tricky eye problem that was solved by U of I with medication.) They also do some basic surgery and their prices are fair. We have boarded our dog several times at Associated Veterinary Clinic and have been very happy with her care. She comes home healthy and happy. They never seem in a hurry when you go in for a yearly visit or a need based visit. I really appreciate that! I have received many personal calls from Dr. Ryan over the years checking on our Stella. We really appreciate being able to interact with her over the phone when working with a medical issue.

I have had all great experience with this pet hospital. Shipping my pet to Hawaii requires tedious…read moreamount of paperwork especially with the airlines and they have been so patient and helping every time I needed to reschedule and add more documents to sign. Let alone quick response and take immediate action with documents I needed within hours. I am forever grateful for the team that helped me through all of this. You'd be surprise the amount of veterinary hospitals that turned me down because it was "too much". 100% recommended, and the plus side is Banfield is all over the US it's so easy for them to pull your pets history in different states.

They made a mistake with scheduling, I drive almost an hour here to find out the appointment time…read morehas already passed. Catherine called me and left a voicemail saying that my appointment was confirmed for 4:30pm today. I drive here and I am told the appointment was for 3:30pm and they were able to honor the time that I originally reserved online. Despite me having a voicemail from Catherine, they refused to see my dog then told me that if I felt she was in need of a vet today that I should take her to an emergency vet clinic. When I persisted the receptionist told me that given the symptoms that I was describing they'd want to keep the dog all day for observation, so a 3:30pm appointment wouldn't have done much. Completely ridiculous especially given that the symptoms were told to them with the original appointment request. The amount of excuses they had to avoid responsibility for their mistake is infuriating. This place lacks accountability, compassion, and customer service. I called their customer service hotline and that was absolutely a waist of time. No refund or anything offered for being completely useless and incompetent. I hope it works out for someone else, but I'd never give my money to a place that clearly doesn't respect me or my time and, most importantly, doesn't care about my pet. Also, please don't bother asking that I contact anyone regarding this review. My encounters with your employees thus far have shown me exactly what kind of company this is and I am only writing the review in the hopes of helping someone else.

My family was new to the area and hadn't found a veterinarian yet for our four pets. Our Golden…read morestopped eating and Mt Hawley got us right in. Unfortunately, he had cancer throughout his body and couldn't be saved. It was a horrible day, but I can't say enough about the kind, compassionate treatment of Dr. Dawson and her staff. They keep us informed on all the tests and gave us all the options. It was very late in the day and past closing time, but they allowed three of my kids and my wife to say goodbye to Dallas on FaceTime. Everyone in the clinic was so kind. They will be our new vet, hands down. I can't thank them enough. You can tell everyone there loves animals...and understands we love our pets. Thank you Mt Hawley!

Any place that charges $20 per tab for the same medicine you can get on Chewy for $5.75 per tab is…read morenot a place I want to go.

just NO. They are rude don't take it seriously and are in it just for money absolutely NO care for…read morethe animal.