Location, Staff, overall managewment is of the highest order, parking, allow walk insread more

This Labcorp office is great. I live close to two locations that get terrible reviews (Lewisville…read moreand Flower Mound). I drove 25 minutes each way to Grapevine and it was worth it. I was seen a couple minutes before the appointment time and Tracy was great. She's super nice and it was quick and painless. Highly recommend.

excellent customer service at Labcorp Las Colinas, 7501 Las Colinas Blvd,. Irving, Texas. The team…read morenever ceases to amaze my family during our visit. in a nutshell, I proudly described the team as "one in a million" in terms of relationships to customer, interaction to customers. You guys are what customer relations should be. keep it up. Son - Andrew Joe Spouse - Essie Joe Myself - Skelly Joe "Good Job"

Me giving this place even one star is being generous. They…read moreclaim to work by appt but when I got there, there a good 20 people ahead of me. She said I still have to wait. I was in my lunch break. If I had time to wait I would not have made an appointment. The staff is RUDE, especially the lady manning the from desk. And the whole office is run inefficiently.

I was yelled at and spoken to extremely rude, Alicia King, Sharon knights have attacked me…read moreverbally, and treated me horribly, after i tried complain the their kiosk wasn't completing my check in. they should not be in a place where they deal with customers, they have no customer service skills or empathy. I have never dealt with this magnitude of no self awareness or respect towards customers.

What a horrible place. I have pain in my right abdomen. Doctor told me to go get blood work. Ta da,…read morethats when this place comes in. I called for appointment and the lady gave me an automated hotline. That hotline is the most annoying thing you will ever have to deal with. You find locations by the zip code and choose your available time. After you pick the location and find out theres no available time convenient for you. You have to hang up and dial back to pick a new location. I did that freaking four times before I decided to cursed them out to give me an easier option. They told me the online way. Why didn't they freaking do that in the first place? I'm in pain and impatience, this place really tests your patience. it was my turn to get my blood work done and there was a vile of blood from the person before me sitting on the table. Their armband string was also out. I'm pretty sure that vile of blood was suppose to be on a rack or safe somewhere other than lying on the table. I told the technician about it and she quickly put it on the blood rack. Wow

My doctor ordered some blood work. It's always been a "walk-in" test. Now it "requires" an…read moreappointment. Okay, I can handle that. Called on Thursday and "first available" was Monday. I checked with my doctor, and was assured the two days before the appointment should assure them getting results. They did, so that's good. Now the bad. I told the doctor's office that they always tell me there is "nothing in the system" when I get to the lab. The doctor's office sent the fax, then called 15 minutes later to ensure the fax arrived. This was on Thursday. I arrived for my Monday appointment. "Nothing in the system." I told them That the doctor sent the order on Thursday and that they had confirmed receipt on Thursday. The tech showed me the computer screen. Nothing there, so... I told her to go and check the faxes. My order was still on the fax machine. FROM THURSDAY MORNING TO MONDAY AFTERNOON!!! This is the FOURTH TIME I've gone through this routine. It shouldn't be this hard.

Seems typical at this location, given the reviews. I made a…read more12:40 appointment, this location because other facilities had openings 30 min later and I am fasting. I arrived a minute early, and there are still 29 customers ahead of me, with MANY appointments for those waiting going back 30 min. They should not schedule more than they can process, particularly when people are fasting. 5-10 min wait, I get. But 35-45+ ?!

1 star is too many stars …read more.. I went in for a simple blood test and somehow left feeling like I'd participated in a low-budget survival game show. First off, the waiting room had the energy of a DMV from 1997--except with more visible despair. I checked in, aged about three years, and then watched multiple people who came in after me get called back like they had some kind of VIP "actually alive" membership. When I finally got called, the technician approached my arm like it personally offended them. I'm pretty sure they were aiming for a vein but emotionally committed to the general concept of my arm instead. At one point I considered asking if they were mining for oil. The chair? Looked like it had seen things. Bad things. The kind of chair that whispers, "no one leaves here hydrated." And let's talk about professionalism--if by professionalism you mean loudly discussing weekend plans while actively missing veins, then wow, 10/10. By the time I left, I wasn't sure if they had successfully drawn blood or just taken my will to live. Either way, I'm pretty confident they got something. Would I go back? Only if it's part of some elaborate punishment system or I lose a bet.

This is the second time I have been in Quest in Coppell in the last couple of weeks and they were…read morehelpful, courteous and professional. On my first visit I was a walk and she said the next appointment has not shown up yet, come on back. My experiences have been great!

I had to get fingerprinted for my LTC and this was the closet location to me…read more Made the appointment online and was in and out in no time . The staff is helpful and pleasant. Very vigilant about safety around Covid 19 as well

Came here for a preemployment drug screening. I was a complete newbie (I don't even drink alcohol)…read moreand thought they would pluck a few hairs off my head. The lady was nice but she cut three spots out of my head and now I've been in facing separation anxiety bc I have three separate spots in my hair - that I've grown out for the past five years - that are each *edit* two inches!* wide and visible. It already sticks up with new growth after a weekend, and I know enough about my thick hair to know it has serious growing pains before it reaches a length that allows it to calm down and weigh itself down flat. I'm so sad right now :( if I knew it would be like this, I would have asked for another job. Not paid enough for this kind of trauma and stress ! Three stars for lack of explanation of what she was going to do to me!!!

Unfortunately my experience has been bad with this company! I was deciding between Realtime labs…read moreand Mosaic Diagnostics. Unfortunately I had decided to go with the former. I am based in the EU and made sure to read their international shipping instructions very carefully. Ordering the kit was very straightforward and came quite quickly. You get charged additional $120 for UPS shipping, which is expected for fast shipping. Sample integrity is very important for accurate results. I have worked over 7 years in a GMP lab, have have experience with many analytical methods and sample handling. First issue was when I opened the kit. Their online brochure gives details how to prep the sample and ship. It mentioned a freezer gel pack, which I found a great addition to keep the sample viable for longer, and is a bare minimum standard in sample shipping. When opened the kit there was no gel pack. Contacted customer care and they say "we don't do the gel pack anymore, the sample is stable for 30 days at ambient temperature". That's a major red flag. For someone who works in a lab, I have never seen any sample to ever be tested which was at ambient temperature for a month, unless it is a stability program sample or a stress sample. But I suppose they probably have a validated study for this, but I certainly have no confidence in such sample. To me that's a major sample handling red flag, not to mention that in the summer temperatures rise way above ambient. Believe me, you want your sample tested as soon as possible, within a week the latest, unless kept frozen. And 2nd issue was that their instructions were inconsistent. The brochure was outdated, according to them, yet it was still on the website. Frankly, the fact they decided to remove the gel pack is just stupid and greedy. The Urine sample should be kept cool as long as possible during shipping. Another disappointment was the shipping priority. They choose UPS 3-5 working days. For the exact same money around $120, their competitor Mosaic Diagnostics uses UPS 1-3 working days shipping. From lab experience, samples are always shipped with very high priority and kept at specific conditions. So that's disappointing, another area where I felt they cheaped out. Now the main issue. The package comes with clear instructions and already prepared envelope with required documents for shipment back. On day 5 I noticed that the shipment stopped moving. I even gave them tracking number and highlighted it. They kept saying their team is looking into it. They never replied or showed any effort to resolve it, unless I actioned it with them first. After 2 weeks I managed to get through to UPS and they told me it was on hold due to missing clearance paperwork and that Realtime labs were contacted on multiple occasions about it. Over 3 weeks and my sample was still sitting in a warehouse. After 4 weeks I managed to get a refund and my urine sample showed up at my front door delivered back by the UPS. Real-time labs refused any responsibility for the paperwork and said everything was in order. I have to say my experience with this company has been terrible. But to be fair I got a refund and their customer care does respond to emails in a timely fashion. - Their sample handling prior receiving is poor. - They choose low tier shipping priority, even though they charge for a higher equivalent. -Too greedy to give a lousy gel pack, which would keep the sample stable for an additional day. I cannot speak for their analytical methods and GLP, which I believe are fine. So if you're an international customer, just save yourself a headache 3 weeks of back and forth emails and just go with the other crowd. Needles to say I am quite upset, as I shipped my sample, prior to starting treatment, so I have basically no idea if I was positive or not prior. This company needs to do better, much better!!! So if you're an international customer be aware

RealTime Laboratories saved our overseas trip…read more I found them online while looking at a location that offered rapid PCR testing for travel. We had scheduled and got tested at another company in Dallas, and it was the day of our trip and we did not have our results yet. I chose them because their PCR tests are also approved for the European Union, which is where we were flying. The personnel was very nice and professional, the location super clean and the check in very fast. They made our experience very confortable, and communicated extremely well. We were there less than 15 minutes (we had spent almost 3 hours at our first place). We told them we needed the results urgently because we were flying that day in less than 4 hrs, and they did! We got them in 30 minutes. I highly recommend this place for travel testing, and now I see they also offer environmental testing, which is a plus.

Don't bother checking in via the link they text you and selecting "wait in the car and receive a…read moretext when we're ready." They don't consider you checked in unless you use the lobby kiosk which, as an immunocompromised person, I was trying to avoid. Employees are rude. Every single one was sarcastic and abrupt. They must really hate their jobs -- and their customers. The facility itself is filthy. Bathroom doesn't look like it's been cleaned in over a year -- trash can overflowing onto the floor. This is the second Labcorp location I've visited and they were both the same! Go anywhere else but here!

Do not trust this place. Do not trust their website. Very unprofessional very lazy complete and…read moretotal waste of time if I could give them negative stars I would. These morons only want to work whenever they want to ,leave early, and don't care about their patients at all. Avoid this place like the plague.

I have had several scans with ViaScan. Dr. Duncan is the best and really cares about his patients…read moreand takes the time to listen ... and advise. Everyone of age should get a scan and then follow up if needed.

Life saving information! So glad we went. rey thorough…read moreconsultation after the scan Highly recommend.