My experience was great! Got in early, test was quick. My technician was nice and friendly. Only…read morecomplaint was that another technician called a man's name and he asked "John Smith?" She said "I guess." Very unprofessional. And potentially dangerous for the man. Could have gotten the wrong test!

This place has all the charm of a meat packing plant. It was dirty and disorganized. The billing…read moredepartment lacks customer service skills who lost the billing paperwork I explicitly gave them so they decided to bill the wrong agency twice. Then they sent me the bill even though it was a referral from the VA. I asked them to bill the VA but the manager Jesse said he didn't know how to do that. Outstanding in their stupity they said they would turn it over to collections. G-thanks.

Staff were excellent. However, I was assured my insurance was accepted and in network in the office…read moreand I made sure to double check with reception. Turns out despite what the office said, I now owe 800$ from simple bloodwork.

Very good service - attendants are very receptive and engaging. Fromm registering to being…read moreserviced. The gentleman there is very welcoming & does good double duty as phlebotomist.

Why make an appt? I was on time and I have been waiting 30 min! It is still customer service!read more

walked in at 9;00 when they opened. Provided urine sample and blood sample. The one person working…read morewas fantastic. Drew blood and completed all tasks and I was out of there in less than 15 minutes. Not only was procedures done quickly, but also painless and complete. I was very impressed. As I was leaving, the fantastic employee gave me a hug and said "have a blessed day". Not many places you can go where you get that kind of treatment. Wow, fantastic experience.

We had to sign in online then waited 30 minutes for them to say they couldn't do anything for us…read moreand said they would recommend the ER waste of time don't go there!

The whole group is amazing!! Candace is such a caring person!!! Fast and the place is always clean.read more

With their immediate care center, I was able to make an appointment for about an hour later, the…read moreweight was not bad at all maybe 10 minutes maybe 15 minutes. The medical personnel were great. I went with neck and shoulder pain that had lasted for over three months, the assessment was really fast, the doctor gave me three scripts, they ordered an x-ray for me that same day, and he also gave me two shot shots one of them a steroid shot which completely took my pain away and now I have full mobility. I love this place.

They don't know and don't care. I can' t tell you the grief i have had since my Dr. of 13 years…read moreleft when WW filed for Chapter Eleven. I can t go back there. They will not answer the phone. one has to go thru their website for everything. They all seem a little off in that place. Have seen 4 ppl since oct 25 and i still don t have my meds cleared, meds i have been taking for 20 years. My new dr forgot my history, or never read it. It feels more like a slapstick comedy of the 20's than a medical center.

Received multiple text messages regarding appointment. Extremely helpful!…read more When called the phlebotomist takes my orders and enters all pertinent information into their system. Their offices are very organized and clean! Nice when you think about what they are exposed to. I find them all so BRAVE!! I am grateful for their compassion when my labs are not able to be easily drawn. The butterfly comes out. Once done, I verify the vials have my name on them and say, "Thank You Very Much!" Have a great day!

Extremely professional lab unlike some others nearby. You must schedule online but they are…read morepunctual.

I just wanted to take a moment to give a huge shout-out to Isabella! I recently had my bloodwork…read moredone, and honestly, she made the entire experience so incredibly easy and comfortable. Getting blood drawn isn't usually something I look forward to, but her friendly demeanor and gentle touch really made a difference. She's truly fantastic at her job and turned what could have been a bit stressful into a surprisingly smooth and pleasant visit!

I genuinely cannot believe the way I was treated at this Quest location this morning…read more I was called back and handed the employee my prescription for bloodwork. I also asked whether they had received a prescription/order from another one of my doctors. She initially told me no. I explained that I had confirmed with my doctor yesterday that it had been sent and politely asked if she could please check again. I was looking at her computer at this point and she "checked again"and suddenly found it, but told me it "wasn't a prescription." Fine. I explained that I knew I would need a specimen cup and asked whether I could take one home while I followed up with my doctor. Instead of simply explaining what she needed from the doctor, she walked across the room, opened a drawer full of different specimen cups, and told me to COUNT how many different kinds of cups were in the drawer. I explained what the sample was for and said I would call my doctor, which she initially agreed I should do. Then, while I was trying to contact my doctor, she AGAIN demanded that I count the different kinds of specimen cups in her drawer. My jaw was practically on the floor. I finally told her, "I don't need to count what's in that drawer." At that point, she REFUSED TO DRAW MY BLOOD and told me to go back to the waiting room. At 7:30 in the morning, I was just not in the mood for this woman, so I stayed quiet and walked out the door. Thankfully, another employee named Mikaela stepped in. She drew my blood, FOUND THE ORDER I had been asking about, gave me the specimen cup I needed, told me I owed money, even though the last Quest bill I had said $0 but fine. I paid what she asked. In other words, the things I had been told apparently couldn't be done were handled by another employee without all of the unnecessary hostility and drama. I asked for the first employee's name and was told it was "Jay." I cannot independently confirm that is actually her name, but that is the name I was given. What bothers me most is thinking about elderly patients being treated this way. This area like my 80 year old mother who may already have difficulty getting to appointments, understanding medical orders, or navigating the healthcare system. Imagine speaking to an elderly, sick or vulnerable patient this way because they asked a question about a specimen cup. The arrogance, hostility, and complete lack of professionalism I experienced was just astounding!!!Refusing to perform someone's blood draw because they wouldn't participate in some bizarre power trip of counting specimen cups in a drawer is absolutely ridiculous. And unfortunately, this isn't my first frustrating experience with Quest. I've previously had appointments where the location was changed or where I arrived and no one was there to provide the scheduled service. After today, the low reviews for this location make a lot more sense. Mikaela , thank you for finding the order, drawing my blood, and simply doing what I came there to have done. What kind of chip does someone have on their shoulder to believe they are so entitled to simply refuse a patient's blood draw because the patient questioned their behavior? That is an extraordinary amount of power for someone to think they have over a person who is there seeking medical services. Patients should not have to worry if declining to participate in an employee's condescending little exercise will result in that employee retaliating by refusing their care. As for "Jay," if that is indeed her name: the last place someone with that kind of attitude should be working is in a patient-facing healthcare setting! I expect a response from Quest regarding this experience. I am not taking it lightly. Someone in management should be reviewing what happened, because patients should not be subjected to this kind of behavior and then have an employee apparently decide, on her own, that they will no longer receive the service they came in for. Completely unnecessary. Completely unprofessional. And absolutely disgusting treatment of a patient who was simply trying to get her lab work done.

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!

Amazing! Great people who really do care! It feels more like friends than a business…read more I have lost a significant amount of with them, they helping me through COViD, and just daily staying healthy! I will keep going as long as I can!! Thank you!

Honestly, five stars is not enough. This place has helped me so much with my health. My health now…read morecompared to when I started seeing Megan is a night and day difference. Granted, a lot of hard work and eating right also went into this transformation, but having help from knowledgeable people to put you on the right path and the right supplements makes a big difference. I'm almost 50 and feel better physically than I did 25 years ago. Getting blood work to find out where you are lacking and taking supplements helps. It helps a LOT. I would recommend this place for anyone over 40 (or under) who is hitting a physical slum. You can feel better. I'm building muscle and losing fat. There are better things available than just your Centrum 50+ multivitamin. This place will treat you well. I can't count the amount of times that Megan has gone above and beyond to help me when she didn't have to. I truly believe that I'm treated better than any other customer they have. I can't say for sure, but it sure feels that way. Who knows... maybe they treat everyone this good;) Thank you Sara, Megan and Dr. Wilson. I think you're the best.