I set my moms house up with her own cabletec exterior box to shield her splitter from interference and the elements. I installed a splitter I researched and bought from Menard's along with my own f connectors. The first cable installer that responded was polite and tried his best to fix the problem with the MoCA. He called for help. Brandon another installer got here and tried to talk over me as if I wasn't well educated. He called in to have a software build on one of the boxes and to link it to my moms account. He "had" to get a new box from his truck because they mailed one with the wrong serial number. The first installer said he had tried to trouble shoot and removed it from the account. Brandon told the first installer he would be charged for the box if it wasn't returned. I informed the first installer of his legal rights. The FCC has a valuable tool to report corruption with the cable companies. It only takes 5 minutes to boss up and report them. Here's a link - https://consumercomplaints.fcc.gov/hc/en-us I installed a modem and router for my mom that she owns. The cable companies don't like that. The have some ridiculous MoCA software protocol that only works with their modems. I ended up running some CAT5 cables from the router to the bedroom TVs. Luckily my mom has a drop down ceiling in her basement so it was a breeze to do. I live in Champaign and Xfinity has way better hardware and company structure. I feel bad for the residents of Charleston having to deal with Mediacom. Before they left I asked for my F connectors back. They were insistent on installing only their products. Probably because they have to have certain length install times to appease customers and build satisfaction. Brandon informed me that I installed a RadioShack piece of junk splitter. I was so offended. I asked him "What? Are you incompetent? This splitter is just fine." Before he left I snapped this picture because it felt as if he was trying to take advantage of the ignorance of the residents of Charleston. I love my mom too much to let her be take advantage of by deceptive installers like Brandon. read more

Mediacom - Brandon the insulting cable installer. - Telecommunications Near Me - Charleston, Illinois

Worst internet and cable company around. They will screw you every chance they can with bullshit late fees. Prime example bill due November 17 mailed check on the 13. They didnt cash it until December 1 and tried to get me on late fee. Fuck this company read more

I don't understand why being a loyal customer gets you penalized. I have always paid my bill on time but, every year my bill goes up for staying with this company. I don't stay with the company because their service is that great, only because there is not that many options in this area. I feel unappreciated and scammed. read more

Could not get our service right for over six months, and then charged me to cancel the service that was not working!! They had a tech out to our house three times in the last week and could not get the service to work. You would think that would constitute a refund, not a charge to disconnect. Look at there BBB reviews also before you decide!! read more

I have never ever used a more Despicable laughing internet TV and telephone service in my life talked into Mediacom by one of their flyers and Indiana move to illinoise to Charleston IL and where the corporate offices and I had the worst service with this company the entire year I had their sorry service I will never in my life ever ever use any type of Mediacom Services again this company is a total putz disgusting I rip you off and Bill you and expect people to pay $200 a month for Junk that they keep their crap and stick it read more

I had THE WORST experience with this place... I eventually ended up canceling because they were charging me for two months at a time and kept saying my American Express was declined (it was impossible). Autopay doesn't work and neither did the internet that would go through several days of either being extremely slow or not working at all. Customer service is a joke. read more

Your got damn wifi is so damn slow. What you think your doing. Get better service. Play with you wires to try and get some wifi. We go to college and need to study but we can't at our house. Frick you guys. Figure it out and get better employees as well. It goes in and out and I am Very low on data. Do you wanna pay for my phone bill because I can't get wifi. read more

Mediacom fucking sucks. Our internet goes out multiple times a day. Constantly restarting the router. BS service. Wish I could give 0 stars.

This service is literally the worst you can buy. If I could give them zero stars I would. I am constantly being disconnected from the internet. This happens every single day to me. I play games and honestly I can't play anymore because of how bad the internet is. My devices also seem like they're being blocked from using the internet. I have never been so angry with a company before in my life. If you value your blood pressure I would recommend not doing business with this company. read more

The WORST cable/internet provider ever.. It's always down or slow or there is some kind of problem with it.. Everytime it rains my internet goes out! They are expensive and are not worth the money if there was another provider in my area I would switch in a heartbeat. read more