Through a screwup through one of their drivers I have all of a sudden been told I'm not a customer…read more I do have their concentrator and now I have a hole in one of my hoses and buy cannula. I called they told me I was not a patient and I would have to start over. Meantime my oxygen is not running word supposed to be since it has holes in it I did get a new medical necessity that they say they have not received but still 24 hours later I have a headache from my oxygen being so low And I would advise you to never ever use this service. I am hoping the DME gods will bring me cannulas and a new hose. At this point it will have to be from Lincare so you can imagine that I'm worried about receiving it.

0 rating! Lincare is incompetent with their CPap supplies…read moreThe information given to me doesn't match up with Medicare Dont use them!

This place is GREAT!!!! Bryan is awesome!! Very knowledgeable and helpful!! The best company in…read moretown for durable medical supplies.

We needed a pediatric transport chair unexpectedly after our young daughter had surgery on her…read morelegs. Finding the right-sized equipment in Tyler was very difficult. We checked with everyone. There were many friendly and helpful people we spoke with at various local companies, but almost no one had the equipment available. Healthline did. However, their staff was neither friendly nor helpful. If we had waited for Healthline, the need for the equipment would've passed before we got the equipment. Healthline makes you go through insurance despite the fact that we were trying to do a relatively inexpensive equipment rental. That's frustrating, but it's their business model. OK. However, we had to speak with someone with Healthline not local to Tyler. It was then revealed that days after the doctor's prescription had been received by Healthline, they had still not submitted the prescription order to insurance despite the "Expedite" notation on the order. Apparently, rather than filing the claim, Healthline employees elected to make notes to the account disparaging us, their client. This was revealed in our conversations with Audrey at Healthline. Further, Audrey consistently gave conflicting stories to us and the nurse at the doctor's office. For example, Audrey told the nurse that the hold up on the equipment rental was that Healthline was waiting on insurance approval. When I spoke with Audrey for clarification before calling the insurance carrier, Audrey let me know Healthline hadn't even submitted the claim to insurance yet. That's just one example. Why use this company when better options are available. We recommend Brickstreet Pharmacy, Access 2 Mobility, and CPS Medical.

Great pharmacy, especially if you need something compounded. Always friendly and professional.read more

Amazing service every single time I visit. The staff seems happy, especially when they are super…read moreswamped.

I had a really good experience with Rotech Medical Equipment in Tyler, Texas. The staff was…read moreprofessional, knowledgeable, and took the time to answer all my questions. They made sure I understood how to use the equipment and didn't rush me through the process. Customer service was excellent and everything was handled smoothly and efficiently. The whole experience felt organized and stress free. I would definitely recommend them to anyone in Tyler needing reliable medical equipment and support. If you need CPAP Supplies this is the spot with a great selection and great prices.

Like others, I too have had a difficult time with this office. Many weeks ago, my husband and I…read morereturned the oxygen tanks and equipment that my mother had been using. Since the lobby was busy, we were told to set everything on the sidewalk just outside the front door. That an employee would come out and get it. Others were told the very same thing. So we did what we were instructed and we left. Just a week ago, we were given the message that somebody would be out to our house to pick the tanks up, obviously we didn't have them anymore. So I immediately called the office, the phone continued to ring again and again, finally prompting me to leave a message and that someone would call me back. No one called me back. Two days later, I tried again, over and over and over again and no one answered the phone, even though it was business hours. On the fourth day of waiting, I tried a few more times and finally got somebody to answer the phone. I explained the situation, and was told that someone needed to come out to my house with a document, and have me sign off on the oxygen equipment, and that that person would call me and give me the ETA of when they would show up. No one has called and no one has shown up. I almost feel like I'm being held hostage by these people. I do know that every time I have gone into that lobby to speak to them in person, I hear the phones ringing and ringing and ringing. Even though there might be four or five people in that office space, nobody ever answers the phones. So I know that that's why no one ever answered mine. If they care anything about customer service, they have a horrible way of showing it. I quit waiting and I quit calling. If my mom gets a bill from Rotech, they will be hearing from me for sure. Do yourself a favor and get your oxygen equipment elsewhere

I was recently prescribed a C-PAP system. I was nervous and very unsure about it and the whole…read moreprocess. Medigy in Tyler was great, very helpful, and even helped me after I had tried the system a few days. I was just not comfortable with the mask they originally gave me. I told them this and they put me in a mask that I now this is great at no additional cost. It has been a long time since I have had the level of service I experienced at this location. I highly recommend.

I recently went through Medigy for a sleep study after dealing with another company that had awful…read morecommunication and constant billing and delivery issues. Medigy was the complete opposite. From the start, everything was smooth and easy. The rep quickly sent the form my doctor needed, and the customer service rep I spoke with was friendly, patient, and genuinely helpful. Every step was clear and handled professionally. I'm very happy with the whole process and would definitely recommend Medigy to anyone needing a sleep study. Great company, great people, and great service from start to finish.