My experience was good; showed them my ID, got entered into the system and was fine to shop…read more Poor reviews seem to be based on negligence.

I like coming to the dispensary and the prices are pretty fair. I would like it better if the wait…read moretimes weren't so long. They should have a smoother purchasing experience. You have to wait even longer once you get to the counter.

This used to be my favorite dispensary in PA. One bad banana can ruin the bunch, though…read more I'll just include my Better Biz Complaint here: This USED to be my favorite dispensary in Pittsburgh. But the new GM is so subpar it's unreal. On October 7, I placed an order online at Liberty Cannabis on W Liberty Ave in Pittsburgh. I expressed to your receptionist that I wanted to speak with a pharmacist because I wanted to add to my order and wanted to speak to someone knowledgeable about the strains and their medical benefits as I've been having a worsening arthritic issue and candida as the result of having Sjogren's Disease. I was informed there was presently at 5:30 pm no pharmacist on staff, but I would be paired with a manager. The """manager""" knew less about cannabis than I did other than the fact he liked to use it. The other employees were chiming in on my questions where he didn't know the answers, and overall I was not satisfied. But I thanked him for his "help" (though his blank stare as I looked through the menu and all he did was recommend Strane products like a sales man), was about as much help as I got other than "I think, I guess". He didn't even make any efforts to look things up. Since I added to my order, my total was about $80 more than my online order. But I noticed I had received an old receipt stapled to my bag instead of the updated one. I received my updated receipt and left. I noticed upon arriving to my mother's house about 15 minutes away that I was given Wedding Kush instead of Wedding Grapes even though the "manager" went over my order and recited "Wedding Grapes". I called and had to come back up to exchange it. When I arrived the "manager", asked me what was wrong and tried to blame it on adding to my order. But, this was one of the original items from my original online order. Then it took him 10 minutes to figure out the computer to exchange the product. He stapled the bag and said "there you go all set". No apology. I stood there and waited for 15 seconds, and he turned away awkwardly. I said excused me if I made someone come all the way back because of MY mistake I'd AT LEAST apologize. So he very sarcastically uttered "sorry for the inconvenience". I told him "wow dude I have no idea how you got to be a manager but I am going to call and email your headquarters and find out." His response to me asking your receptionist for the corporate number? Are you KIDDING me? Is this how you treat people?

Exceptional Leadership and Customer Service Excellence at Liberty Store!…read more I went to Liberty for the first time the other day and had an amazing experience! Everyone was very kind and helpful. I had the pleasure of encountering Kaitlyn Sterling, the manager at Liberty. Her dedication to providing exceptional customer service truly left a lasting impression on me. Her friendly demeanor and professionalism made my shopping experience a delight.

It was my first visit to their store. I Quit going to Sunnyside In Wintersville because they…read morewouldn't give me any points. So I went to the new place Ohio Valley Natural relief center and they're good at paperwork but they actually have no computers. We can actually see what you're buying on the screen. Everything is on a piece of paper and they won't let you bring your phone in so you can show them what you want because they have their own app. So the bottom line is I'm not impressed with any of these marijuana clinic so far. I was expecting something a little better than this shit. From a customer to the Employer respective.. nobody's on board yet I'll give them a couple more years. I'm not impressed with either company.

From the owner: Ohio Valley Natural Relief is locally owned and operated. Our highly trained, customer-focused…read morestaff is dedicated to providing only the highest quality, lab-tested medical marijuana products to those dealing with physical pain and psychological stress, while following the guidance of doctors and pharmacists. Ohio Valley Natural Relief has a nurse practitioner on staff who is available by appointment, to answer any questions or concerns our patients may have

Horrible customer service. Would never purchase from this location again. The area is nice but…read morebecause of the rude staff I won't be purchasing items from this location.

Don't go here system always down. And you order product they won't call or email you but be like o…read moreMybad sorry and try and upsale you

Josh and Kevin were insanely helpful!! Josh went above and beyond to make sure that my account was…read morerestored and earnings saved. Best dispensary in the burgh.

This place is horrible! They do not stand products. They treat their customers poorly when they…read morehave to caused by their defective products. I've never been to a dispensary that has their products except for this one and I have gotten defective products from this dispensary more so than any other dispensary I've went to in the city most of the time something burns out or they sell you already leaking in the package and they won't let you check it in there they make you walk out with it and then they tell you, they can't refund it. They put it on a lot of fake smiles. And they will sell you anything it doesn't matter if the are wrong and it'll send you through the roof because they lack knowledge of and they lack knowledge of their products. I spend a lot of money with dispensaries. I can tell you this right now I will never spend another dime at that dispensary again. The way I was treated spending $70 for a cart taking one puff of it and it exploding? I asked the person I said if you guys are not going to refund it please I do not want to come back up there and look silly. I will just stop coming there. They told me to come back up there. I went up there and they charged me so I bought it but I told them I would be leaving a review. I cannot give you an exact number on how many defective and devices I have bought from this place, but it is a lot easily $1000 worth of defective products. This was the first one I ever tried to return and that's the treatment I got another one. They can't do nothing. Well that's fine. I'll buy the other one I'm just done coming here because I'm done getting bad products. I'm done getting things that have lost their cannabinoids. I'm done getting products that don't match my terpene profile just because they wanna sell it. They lie to you, hands-down, the worst dispensary in this city that I've been to yet. Do yourself a favor and go somewhere else because I am I know that.

The sad part is, this was the best dispensary in the area by FAR. It's clean and nice, good…read moreemployees and they used to have the very best product for the best price. This week, I drove to Cleveland because I found product at almost half the cost of The Citizen. My weekly run cost me almost 100 dollars less than the same products would have cost at The Citizen. The employees are not as nice anymore, not that I really blame them. When they're getting chewed out for bad decisions made by the company they work for (by people trying to get their medication) I'd probably shut down some too.

I finally JUST SAID NO....prices are insanely high. would never buy a thing from this place at…read morethese prices

Been a patient for years now and I've always had an amazing and warm experience. The COVID has been…read moretrying for us all and it didn't stop them from letting me know they still cared. That's why I've sent others in true need of help to them so they wouldn't be embarrassed but able to fully embrace the experience of hope... finally!! Thank you

I came here for a CBD consultation and learned so much! Not only does CBD help with humans but I…read morefound out it can help with my foster animals! I now have their pet-friendly CBD and 1000mg full spectrum tincture on a monthly auto-ship! Thank you for teaching me so much about CBD! You rock!

Avoid this place. Prior to setting the appointment I sent them my information regarding the…read morequalifying condition. The information was sufficient until the day they took my 280.00. Then they demanded that I send them more information for the condition. Apparently the Dr. cannot diagnose conditions. The catch was the condition had to be within a three year period. When I tried to contact them, they do not answer the phone. In short, the stipulations changed from the time I submitted the form to the time I visited the Dr. They took my money and did not provide the service. If this has happened to anyone else please contact me and I will explain to you the best way to proceed.

OMC has taken care of me for the last 3 years, and done everything wonderfully. From day 1, setting…read moreeverything up, and getting the information needed, all the way up until now. They send reminder emails when my card is coming up on expiring. Sure, maintaining business for them, but also helping me maintain myself, and still get everything taken care of in a quick timely manor. Great spot to go, and I have recommended numerous other people who have thanked me for getting them into such an easy to use place. I will continue doing that, and continue using this fine establishment in the mean time.