Staff is great have been helping me get better. Food isn't that bad. I would recommend this place…read moreto anyone who needs physical therapy

My mom lives here. She has dementia. I retired to the state of Alabama. Mom has visited me two…read moretimes in 3 years. She said she wanted to visit for the Easter holiday. I spoke with Tom Rackliffe who stated he would get her medications together for a 5 day visit. I made airfare reservation and reserved a rental car. I spoke to Tom two days prior to my departure to get my mom and asked him to make sure she had her ID with her. He said he would verify and call back, which he never did. While in the airport, changing planes, I received a call from Tom stating I was not allowed to take my mom to visit. I asked why and Tom stated because she has dementia. She had dementia when she visited the last 2 times! He said doctors orders. I asked who the doctor was and Tom said he was away in Mexico on vacation! When I saw my mom, I tearfully had to explain the reason why she could not fly back with me. Robin Therrien, the social worker, stepped into my moms room and asked me to "contain myself" or I would be asked to leave!!! My mom enjoys "staying" here only because she has dementia. She keeps talking about going back home. I would not recommend this nursing home. The staff is "ok", but tthe management is horrible. I lost out on airfare and rental car, plus parking! And for the social worker to say that to me was horrible.

Emma will greet you, Brandon,Jody,Michelle and Jonathan will treat you with the utmost care and…read morecompassion for your injury while at the same time pushing you toward recovery. I would recommend ATI in Chicopee, Ma

The therapists are fine. But their billing practices, in my opionion, seem INCOMPETENT and…read moreUNETHICAL and will drive you crazy. They keep double-billing! Sending me invoices for co-pays for sessions that I've already paid for. Every every single time I get an invoice it is incorrect!!! This practice of inaccuracy and double billing forces me to check my records every single time. This is time consuming and frustrating and begs the question -- how many clients are not checking and end up paying twice? They once sent me certified mail that I had to drive to the post office to pick up, only to discover it was an erroneous bill for hundreds of dollars that I did not owe. I will never go back to ATI -- it's not worth the aggravation.

I have been having Physical Therapy at ATI, So. Hadley for the past six weeks to help correct my…read morebalance. During the six weeks, I worked with Michelle Hagelstein, PT, DPT and Brandon Lawlor, PT, DPT. Both of these therapists were very dedicated to their profession and were so very helpful to me to be sure I was doing the exercises correctly, giving me steady encouragement to improve and always made sure I understood how to do the exercises that I was to do at home between classes to insure that I would have good results. Michelle and Brandon are certainly valued employees at ATI. Sincerely, Mary

The therapists are okay. However, scheduling is horrible…read more The therapist recommended twice a week, but they only schedule two weeks at a time and no availability for a week or two and then only one appointment a week. It's a really lousy system so going elsewhere for therapy.

I had a higher expectation from the services of Baystate, but unfortunately my expectations were…read morenot met. I will simply say they are not as organized as they should be and I am sure other rehabs are. I cannot recommend their service.

Bridge and teeth not cleaned --didn't even know he had a bridge until I asked if they cleaned it…read morealthough it was listed when I signed him in. Left all day in dirty diapers with feces and urine--ended up with a UTI that kept causing him to try to stand up (which he couldn't do); then fall down numerous times until the last time which sent him to the hospital for 2 days with bleeding wounds over his eyes and on his elbow with a large bump on his skull. Then he died! Floors were always dirty, his bed was supposed to be 3 ft. from the heat and window and it wasn't even one ft. away. He was in a one person room with another person. He never received a haircut when he was there, and shaving was negligible--had a 1/2 inch beard when he died after being away from there for 2 days--his beard didn't grow that fast. could go on and on. I am not from Windsor, CT, I am from Chicopee, MA.

This is the worst place ever never seen a nursing home like this I would never put anyone I love in…read morethis facility nor would I apply to work for a place as nasty and dirty like this invested with mice and roaches mice climbing in the beds with the residents this place needs to be shut down if you love your love ones don't put them in this facility they don't care they only care about the money kicked my mom out before her rehab was done saying to me it's her insurance but wasn't working with her prior to being kicked out