I have never experienced such inefficient, unknowledgeable, unprofessional, and frankly, outright…read morerude behavior as I have as a patient of 3 years with this practice. I purchased an Invisalign treatment, and the doctor never told me that their orthodontist is only available ONE Saturday per month. If you have to reschedule, then you wait 2 months to see a doctor. At the end of my 2nd treatment (the first one failed to correct a major turn in my front tooth), I was told that a permanent top retainer should be sufficient. At a cost of 188€, I agreed that if the orthodontist recommended this would be ok in lieu of a plastic retainer, that it sounded like a better option. Within 2-3 weeks I noticed my teeth shifting GREATLY! My front tooth was turning, so I made the first possible appointment with the Director, who then exclaimed that he could do nothing, he only works with traditional braces because Invisalign is not very effective, and I'd have to come back. Why would the owner of a business sell a product that they do not believe actually works? I left feeling dissatisfied, and I didn't realize at the time that he was the owner with his flippant, nonchalant attitude.
I made an appointment for the ONE DAY A MONTH the orthodontist is available, and was hospitalized, so had to wait 2 months. The front desk was incredibly rude about my circumstances and constantly prying into my business. I explained I have a disease and had to have emergency surgery. The hostility and unprofessionalism of the reception was absolutely ludicrous.
I finally got in to see my orthodontist and the wire was broken after 3 mo. (it should last 2-3 years), and my teeth are again crooked. I need to basically start my treatment over. I explained that I would be seeking another provider, at which time
I was told that they had my bottom retainer (which I never ordered) and I paid a total of 188 euro for the top and bottom. They said it was included in the package. If it was "included" then why was I told the bottom was to be a total of almost 300€ for both. I was unhappy at the end of the appointment and was told I could take the lower retainer with me (I paid for it before) but they then claimed I had a 90 euro bill outstanding. Mind you, at the last appointment, I paid 188 euro for the "included" retainers. I told the reception that must be a mistake and that I was not going to pay this unknown bill. She refused to give me my retainer and I had to go back and have a discussion with the director (who was the doctor who told me he doesn't work with Invisalign), and was treated with such disrespect from the moment I walked in the door.
The hostile reception was whispering about me, they refused to give me the information needed to get in touch with Invisalign, and after I was ushered into the director (late), he proceeded to open the door so the front reception could hear the conversation. I addressed my privacy concerns by law regarding my health information, and requested the door to be open. He then opened it again. He began making faces at me, cutting me off, raised his voice, defended his"team" and was absolutely handling the issue in a totally inappropriate fashion. I asked him to please not shout at me or make faces, and he said he can make whatever faces he wants. I was so insulted, as I remained calm and stuck to facts.
After this degradation, he then realized that there was, in fact, a billing error, after he had humiliated me in front of the office and his staff. He claimed he needed the door open for his assistant, then for "fresh air", although the previous patient had the door closed the entire time. The whole experience was demoralizing and I will seek further action because I spent thousands of dollars, a lot of time, and trusted this practice. He removed the incorrect bill, which was going to go to the Incasso bureau. He then said "You can take the bottom wire; she should've given you that, then this is over.." I have a bracket and a broken wire still in my mouth, which were paid for. No apology. Nothing!
