I have one complaint that there's no one ever at the cash out till anymore I had to wait more then…read moreten min before I was served .There needs to be a bell on the counter so you can get some service.If it doesn't change soon I will go else where.Most of the time I use cash and you can't do that at self serve check outs so please get a bell or something

Terrible do not use the pharmacy especially the older man…read morewith glasses as he has poor communication skills rude and not trust worthy especially if you are a woman avoid this branch and go somewhere else

I came here with a friend to pick up something. I picked up some shampoo. The store is a decent…read moresize. We walked here from my friend's place. They have a good selection of skincare product. The store was pretty empty when I arrived at around 7:30 pm with the exception of the pharmacy area. The store is quite clean and the isles are nice to walk in. The store is pretty well stocked.

I've been a loyal customer at this Shoppers Drug Mart since they opened. Recently, on the same day…read moremy wife had surgery, I dropped off her prescription right after picking her up from the hospital, as her surgeon advised she needed the medication urgently. I completed the usual process, answered the questions, and signed as requested. At no point was I informed that ID would be required for pick-up. When I returned later the same day to pick up the medication, the person at the counter--who introduced herself as the owner--refused to give it to me without my wife's ID or direct confirmation from her. I explained that she was recovering, unable to speak, and in urgent need of the medication. I reminded her that no one had mentioned any ID requirement earlier. Despite this, she was unwilling to make any exception or show flexibility. I ended up canceling and going to another Shoppers Drug Mart in Port Moody, where the staff were understanding, helpful, and provided the medication without any issues--all on the same day. I truly appreciate the kindness I received there, but I was deeply disappointed by the rigid and inconsiderate treatment at Shoppers Drug Mart on St. Johns Street in Port Moody, especially given the circumstances and the urgency of the situation.

I generally don't mind coming to this location for some basic things/necessities. You can…read moredefinitely what you need here if it's not a 'major' shopping list that you have. Sometimes it has things at good sale price which is great coz regular price can get insane. It's a matter of convenience if you are in the area. Although I have found recently that they don't always necessarily mark things correctly, especially when there's a price change or sales price. For example, I was recently there to pick up paper towel and noticed everything on the paper towel/toilet paper rack had the regular price marked. However, when I went to do a price check on the one I wanted, it actually showed up on the scanner at a sale price, which means the staff hadn't marked it on the shelf to sale price. So do keep this in mind going in to the store.

The Burquitlam location has got to be the worst Shoppers Drug Mart pharmacy ever. I tried using…read morethis pharmacy a couple times and each time the staff were horrible. This most recent experience was today. I had an appointment for my flu and covid vaccine. I got there a few minutes early to ensure I didn't inconvenience the pharmacy by being late. Watched a young couple fill out paperwork to arrange for their vaccines, which meant they didn't have an appointment (which I confirmed with the pharmacist). The brainless wonder giving the shots popped out of her office and motioned for the young couple to go in. I asked about my appointment which was at 12:00 and she said "don't worry about it, it's only 11:57". I found that really rude and how did she figure she could take two people in who needed multiple vaccines and be done in three minutes? Needless to say my appointment time came and went so I left without getting my vaccines. I called the pharmacist to find out how I could file a complaint. He was nice but tried to tell me they got in because they needed multiple vaccines. Didn't make a lot of sense, first of all I was getting multiple vaccines so same same, second there were two of them which would take a lot longer than me so why not honour my appointment time, then deal with the people who dropped in? This place has NO customer service and to be honest it felt like I was being discriminated against. The brainless wonder knew I was waiting, knew I had an appointment but yet offered the young couple my time slot. I will file a formal complaint with Shoppers but I don't think it will really matter. They have lost my business, my families business and any friends I can persuade to avoid them.

My pharmacy venue to purchase a replacement for an old, and recently discarded home use blood…read morepressure monitor unit. I decided on purchasing an 'Omron brand' unit, and Walmart Pharmacy had one of their latest models -- the '10 Series Upper Arm' -- and I went for it. The unit has more features than I need, or will likely ever use, but after trying it, its basic features are 'on the mark', and what I wanted -- a good-viewing monitor unit, easy to use, and very well-fitting arm cuff, and an AC adapter included. I am happy I chose Walmart Pharmacy, and believe the product choice will serve me well.

Moved my prescriptions away from here years ago because of the poor service from the counter staff…read more I thought I'd give them another chance when I got a new prescription. It was busy and the lady at the counter was obviously stressed when I reached her. She was unfriendly, rude and rushed. After she took the paper work and entered it into the system she she talked past me to the customer behind me!! She never told me when the prescription would be ready for pick up!! I guess I'll head back there later or tomorrow to see if it's ready. Well, I gave them another chance and I won't be back..

This is the Shoppers in Sunwood Square. It's nice and big and sells groceries including frozen…read morefood. Also has a pharmacy and a Canada Post office. It's clean, open late, and overall, an enjoyable shopping experience.

Friendly, helpful staff. Bought cosmetics and food items, great selection of both, oh yes and they…read morehave a great selection of chocolates and candy, its' hard to choose. The saleslady spent a lot of time picking out lipstick and foundation cream which I really appreciated as there are so many products to choose from. Left very happy with my purchases. This drugstore is in Coquitlam and a mere two blocks from my condo and makes my trip very convenient as well. This drugstore is always very neat, tidy and clean which I appreciate. If you are a senior look for their special end of the month seniors day sale. When my husband shops for me in the cosmetics department, he is always well looked after, so don't be shy husbands!

The staff at London Drug Postal Service was rude and lacks customer service skills. We've been…read moreLondon Drug's customers for a long time now and that kind of attitude is not acceptable.

I like the cashiers here who are generally pretty friendly and I honestly do for the most part…read moreenjoy shopping here, but I came here today, as I always take those flexible plastics and plastic bags to toss in the recycling bin and was more annoyed with my experience. Some Chinese lady who I think works in customer service was literally watching me like a hawk and following me seeing what the heck I was doing, I mean what am I going to do, steal a bunch of dirty plastic bags from the recycling bin? Come On. How ridiculously stupid would that be? I was there to get rid of stuff not take anything. I can't stand people like that.

This particular 'Shoppers Drug' is one of the daughter's favourites. It's convenient to where she…read morelives, and handy to catch various odds & ends she enjoys sjopping for at these stores, and especially so via their sales, and such. This visit was prompted by a phone call from the grand-daughter in Calgary, who wanted her to catch a treat for me, as part of a "Welcome Home" from the hospital. She did, and found a large, box of 'President's Choice' cookies that appeared to have my name of it. The box of cookies was delivered to 'me' (= my lady & I) a couple of days ago, along with several other neat treats (like ice cream & bananas, a selection of cheeses, and the like). Some good stuff to enjoy over the days ahead. I am very thankful for the well-wishes, and glad she found a treat at 'Shoppers' I can enjoy for a good while.

One of my favourite shoppers location out of the two. A pretty big shoppers drug mart and large…read moreparking lot outside, making it very convenient. Bus stops at walking distance too. Easy to spot and decent service. Pharmacy at the back and quite a few different items and brands. Nice products and reasonable prices.

Had to wait over an hour for my prescription when it was not even busy. I called the phone number…read morelisted while waiting in my car. The phone rang & endlessly & no one answered. When I went in to pick up the meds, had to wait another 15 more minutes & they wanted to me to pay for something that is covered by the government incentive program. To add insult to injury, they only gave me 1/3 of my prescription so had to go back another time to pick up the rest for which I cannot pick up elsewhere so had to go back one LAST time when the rest becomes available. Very disappointing experience & will never use this store again.

Shoppers Drug Mart at Como Lake hire rude salespeople who have no regard for their customers, nor…read moredo they honour gift with purchases. They only care about making a sale and lack concern about the customer returning. They don't realize that customers are what is paying their salary. My experience has been awful. I don't recommend going to that location.