Trail Appliances needs to stop promoting Reliable Parts. No service whatsoever. Parts are…read moreeverywhere so I'll go there.

I'm quite bummed by this location. I have a long history of working with great people from Trail in…read moreVancouver, but I have had nothing but poor service in Coquitlam. The last straw was our most recent purchase, where we got a range hood on the advice of the service rep that the metal filters could be thrown into the dishwasher. The first time we did so, the finish of the filters was ruined. There are areas where the finish is absolutely removed, and areas that look like they have been scorched. They are visibly nasty and virtually brand new. We talked to two people at the Coquiltam store and neither of them tried to help us out with replacements under warranty, or even a discount on new filters. They just said we could go buy new ones at Reliable Parts. Very disappointing.

I had the worst shopping experience ever with The Brick Coquitlam (3000 Lougheed Hwy). On May 15,…read more2025, I purchased a sofa with financing. From that day until now (October 2 - more than 140 days later), the sofa has never been delivered. The problems started right away. They pressured us with a "special one-day promotion" and promised a $200 discount if we bought an extra item. We trusted them and bought a coffee table, but the discount was never applied. When I followed up, they simply denied ever saying it. That is dishonest. They also sent us "gifts" (a soundbar and pillows) we never asked for. Later, when we tried to cancel the order after endless delays, the manager said we could not cancel unless we paid $400 for those so-called gifts. Even when we offered to return them unused (because of poor quality), they refused and said they were "final sale." This is unacceptable. Every delivery promise was broken. July, then August, then "it has shipped" in September -- but still nothing. The manager made empty promises and never called back. Meanwhile, payments started in June and The Brick has been taking my money without delivering the sofa. The Brick has shown dishonesty, false promises, and terrible customer service. I will never shop here again and strongly warn others not to trust this store

This particular Branch of 'The Brick' became the final destination for a recent order of two…read morekitchen appliances we originally arranged to purchase via the Grand Daughter in Calgary. I had forwarded details of what we wanted -- re: a fridge and freezer -- and she placed the order with The Brick there. The Daughter then went to her nearest store here, paid for the items, and the order was transferred, all further communications and such came to us from this Coquitlam store. Though it took considerable time to acquire what we had ordered (due to back-ordering of one of the products), the store kept us well-informed of what was happening, and eventually all went well, along with a smooth and accommodating delivery to top it off. The old fridge had done its thing fir a long while, but it finally gave up and needed replacement. At the same time, we thought it would useful to add a small chest freezer to the place (a replacement for an old one which quit a year or so ago). So two new shiny appliances to use and enjoy -- a Frigidaire 12 cu ft, top mount freezer 'apartment-sized' refrigerator, and Frigidaire 5 cu ft chest freezer. We are both happy with selections made, and the total shopping experience received from 'The Brick'.

Rohit was very professional, assessed the problem, explained issues at hand, provided an honest…read moreopinion; didn't waist time or tried to do work that was unnecessary. Very thoughtful.

Rohit was pleasant, responsive, and completed the repair. Rohit was familiar with the issue…read moreaffecting my type of refrigerator and was ready to address it right away, which was helpful. I approved defrosting the fridge and replacing the part. However, he didn't inform me that water would continue to drain afterward and left immediately after payment. I then found water pooling on my laminate floor and had to call him back right away. He didn't seem aware of the risk this poses to laminate flooring. The service call and repair were $275, plus the cost of the main control board. Rohit did the job in 35 to 40 minutes, and I found him invested in his work. I'm giving 3 stars due to the lack of communication and concern about potential floor damage.

I visited your Coquitlam Centre store today to seek help with a dryer issue. Jason came to my…read morerescue when I could not find anyone to help. He promptly dropped what he was doing and sorted out what and where and I needed to go for help. He was very efficient, thoughtful and helpful and a pleasure to deal with.

0 star to Best Buy Coquitlam floor manager Joy from TV section. I came here yesterday to enquire…read moreabout exchanging my Tv to a bigger one and encountered a good guy named Josh at a the TV sales section. The tv that I was looking for was out of stock and the price had gone up from the time I had selected it in another outlet. He was kind enough to offer a decent discount to meet halfway of the previous discount. The next day which is today when I walked into bestbuy I unfortunately met with Josh manager who gave me a higher price (although yesterday he was the one who had approved this price to Josh) and when I explained my yesterday's conversation with Josh to his manager he said he can honor the price promised only if I go for a 4 yr protection plan which will cost another 479$ extra. This is so unethical and not customer centric. I mean his executive Josh was able to do a better job than Joy in handling my issue. He did not even allow us to return our tv in this center as it was purchased on financing option from Surrey outlet. We are told any Best Buy can take returns or exchange but the reality seems different. Very disappointing.

Complete fraud. They sent a technician to my house to fix my dishwasher. I paid $120 for a 2-hour…read moreservice, but the technician only worked for about 20 minutes, said they needed a part, and then left without any further updates or follow-up. Very disappointed with the lack of professionalism and service.

Dan, the service man, sent a text message that he was on his way. Dan quickly diagnosed the…read moreproblem with my clothes dryer and said that a new motor was needed but a quick Internet search did not reveal a replacement. I decided that a new dryer would be OK and Dan disconnected the old dryer. I am quite satisfied with his work and shall call upon him to install the new dryer.

Oleg is the best. I made an online request last night nad he was here first thing in the morning…read more Very professional, and quick with his service to get my frigidaire dishwasher leak fixed. Prices are fair, and I was billed exactly what I was quoted over the phone. Thanks Oleg!

From the owner: Professional appliance repair services in Coquitlam, BC. Same-day booking, fair prices &…read moreprofessional technicians ready to help you fix your broken appliances in Coquitlam, BC!

If there were an option to give zero stars, I would choose it…read more I had a disappointing experience with Electrafix Appliance Repair. On Dec 31, 2025, I paid $126 for a diagnostic visit for my dryer. The technician performed only a brief inspection and concluded the issue was likely a thermal fuse without fully accessing or testing the heating coil. The next day, I received a repair quote of $641.81, which was in addition to the $126 diagnostic fee already paid (I did NOT proceed with or pay the $641.81). I later hired an independent technician who properly diagnosed the problem as a burned-out heating coil, which Electrafix had not tested. After I provided photo evidence and repair documentation, Electrafix acknowledged the misdiagnosis and agreed the $126 should be refunded. However, they refused to process the refund unless I signed a broad release waiving all current and future claims and agreeing not to post reviews. I declined, as this condition is unrelated to the refund. In addition, my dryer's front panel was found damaged and not properly seated after their visit. Electrafix denied responsibility. Based on my experience, I strongly do not recommend this company if you want to avoid wasting your time and money. I want to respond to the owner's comment and clarify the facts for anyone reading this: Your technician refused to reinstall the dryer's front panel properly. After I asked him to do so, I immediately noticed it could not be reinstalled correctly. When the independent technician later opened the panel, the damage was already visible. The independent technician repaired the dryer from the top, without moving the machine, and there was no need for two technicians. After your technician's misdiagnosis, your company provided me a quote of $126 + $642.81 based on that misdiagnosis. Following that quote, I cannot imagine what could have happened -- you would have charged even more for such a small repair, not to mention the time lost. I believe the $126 diagnostic fee should be refunded unconditionally. Your claim that the damage originated "from the inside" or from independent work is incorrect and unsupported, as the damage was present immediately after your technician's service. Disputing responsibility for damage under your care raises serious concerns about business practices. Customers deserve transparency, accountability, and fair resolution.

The person who came to check told a part to replace and all in in total cost close to $500, but…read moreanother person discovered it was a burnt fuse no problem with my dishwasher.

newtech appliance is fast and reliable. They answer my call…read morefirst time booked an appointment and came the day after . The tech was professional and honest , he showed me what the issue is with my washer and told me what to avoid . Best company to deal with . Thanks newtech appliance for fixing my washer .

Amin has done repairs on our refrigerator, garburator and dishwasher over the last 10 years. he is…read moreprofessional, respectful and super capable. Amin has been able to fix all our appliances in a timely, and economical fashion! most importantly, we trust him!

I wish I had positive feedback about Visions in Port Coquitlam but I don't…read more I have bought a number of things from this store in the past and have had an excellent experience. So when my car stereo went last month the first place I went to was Visions. The guy that helped me out went through all the features and benefits of the JVC stereo he sold me. I was very pleased with it as it worked well in my vehicle. 3 weeks after buying it I began to have issues with the screen so I went back in to the store to see what could be done. This is when my views on Visions changed. The guy that greeted me at the door listen to my story but when he realized I was not there to buy anything but for a warranty issue he didn't have the time of day for me. His answer to my problem was that I need to contact JVC and send it in to them. I have a hard time with this as I only bought the car stereo 3 weeks ago and there should be something that Visions could do for me. Either way I am very disappointed with the customer service that I received and feel that I should express to everyone how the service this time REALLY SUCKED!!! Visions if you read this and want to make better, get in contact with me.

I have a Buyer Beware Story from this store. I'm only…read morename-dropping, so you know what to ask the workers you speak to at the store. I bought a TV from Adib Al-Faraj in 2022. We were super happy about his customer service, and he was pretty good at getting us a perfect deal. However, it became a problem regarding the insurance they wanted to sell. At first, I said no, I take care of my TV, and I'm not worried about it. But he told us, "Once you get the insurance, no matter what happens to the TV, you will get a free TV." I asked, "So If I throw a baseball at the TV, I will get a new TV." He said, "Yes." 2024, my TV Broke. The guys they hired to check what happened to the TV came in to check and said it was physical damage. They don't cover physical damage. So, I was misinformed--the first one. Then I talked to Mario about these problems as he was the store manager. Mario did his best to suit my needs, but the warranty doesn't cover physical damage. Even over the phone, Mario assured me I would get a new TV--misinformation number 2. I had to buy a new TV, and because Mario was doing his best, I purchased a TV again at Visions. I was asked what the payments were. He said, "Over 2 years, just pay whatever you want monthly. Just as long as you pay it off in two years." Misinformation three. You need to make a payment that is decided whatever Flexiti thinks it is, and Flexiti won't tell you what it is. You have to figure it out yourself every month. I just divided the number by 24 and thought those were the payments, and I was wrong. Now, I'm paying the entire interest out, and I'm now out of $3500. I hope this story helps people purchasing products at this store and know that those you talk to at the store don't know what they are talking about when it comes to after the sale and don't trust their words. And hopes the salesperson and manager of the store get some more training so they don't hurt more customers financially.