I've come here with my cat a couple of times, when I've come I was seen 10-15 minutes later than my…read morescheduled time. This is not the reason for my poor review. If anything I like the veterinarians taking their time to look at each animal ensuring they haven't missed anything. This time I was late by 5 minutes to my scheduled appointment. They refused to see my cat, and told me they are rescheduling me on Monday (today is Thursday). I am appalled that they have rejected to see my cat, I am worried for him and it is their job to see if anything is wrong. I would understand if I was late by 20 minutes plus. This just shows me, this place is a business and the veterinarians don't really care for animals but actually care about income. I'm not sure whether my cat will be ok or not but if he does get better it's no help from them. Would leave 0 starts if possible

As an animal lover and a cat owner, of course I want the best for my pet…read more When I decided to neuter my cat I started looking for vet clinics in W10. Some were super expensive and didn't provide after care and other clinics were just too far. Finally I found St Helens. I phoned them up and they were super polite, helpful and answered all my questions. The night before her operation they called me to see how the cat was and to remind me not to feed her that night . The price of the operation was around £200 but the service was incredible. I dropped off the cat at 9 am, she had her jabs done, deworming, her operation and they kept her there until she was fully awake and they were absolutely sure that there is no problem to send her home. They gave me special food -like special post operation food- pain killers, meds, protection collar, next day free check-up and another free checkup after 2 weeks. The place is very welcoming and big, big windows- loads of natural light, there is a small waiting area, a little shop area as well and just incredible people working there. Very professional.

I'm grateful I had an old dog that I loved, and she helped…read moreme bring her as late as possible and keep her well. The day when it was necessary to make the fatal decision, she was extremely human sweet and empathic. Thank you again.

excellent, experienced, ethical veterinarian. Ben Shorten has been practicing vet for about 25…read moreyears (in the same location); calm, professional, helpful staff; exceptional quality care for animals, reasonable fees; make sure you make apts for best service as it is quite a busy practice.

"My lord, that vet was the single posh-est person I have ever met in my LIFE!" hissed my husband as…read morewe left Village Vet and headed up to the pub to await news of our poor, sick little kitteh. This kind of impressed, mildly reverent awe seemed to be the theme of the day, as the class, professionalism, and kind attention afforded to us by the staff made what could have been a deeply depressing and stressful experience into something that actually wasn't too bad. We brought our poor, ill little buddy in with potential lily poisoning (Lilies are super duper toxic to cats--who knew?) and after his initial appraisal and assessment, we were sent off to kill an hour while we awaited the results of his blood tests. We returned after a good pub lunch up the road and got the news that the cat was doing well but would have to stay over for a few days. As neurotic of a cat-mama as I am, I actually felt ok leaving him in the care of the Village Vet staff. The facilities were quite nice, the staff were brilliant, and the selection of organic pet foods and feather-y toys on springs caused me to geek out and unnecessarily spend too much money. Everyone had very, very posh accents, so I felt that I ought to spend more money than I could really afford to so that I feel like I fit in there. We've been getting regular phone updates from the Reception team as to our little guy's progress. Every person who has phoned us with updates has been upbeat, friendly, and knowledgeable about our kitten's health situation. We're expecting to bring him home tomorrow night and I can't wait to cuddle him like the cuddly little thing he is.

I have never written a negative review before, as I generally believe most people are trying their…read morebest. Unfortunately, my experience with Village Vet Hampstead put my dog's wellbeing at risk due to a lack of organization and poor clinical follow-through. I attended this clinic despite seeing several negative reviews, hoping my experience would be different. Unfortunately, those reviews proved accurate. I provided Village Vet with my dog's full clinical history from the US. Despite this, they refused to prescribe the medication she needed to treat an active UTI until lab results returned, assuring me the results would take 24-28 hours. Three days passed with no communication. I went into the clinic in person and was told at reception that they would follow up with the lab and contact me. I still heard nothing. I returned again the following day. At that point, I still had no answers about her cultures and no medication was provided--yet I was charged £150 for the culture + £70 consultation fee regardless. The lack of urgency, communication, and accountability was deeply concerning, particularly given that this involved an untreated infection. I am sharing this review to help other pet owners avoid a similar experience. For comparison, Highgate Veterinary Clinic was an excellent alternative. The vet was compassionate, thorough, and spent approximately 45 minutes with me and my dog to ensure she fully understood her condition and treatment needs. They are independently run, which may account for the clear difference in care.

David King is a disgusting charlatan whose sole interest is to himself and racking up his fees. We…read moreneeded a referral for a lame dog but he said that he needed to make another "consultation" so we should bring her in again but all he did was prescribe more of the same meds from before saying we should see how she goes and bring her in yet AGAIN after a few days! On one visit she was in a worse state than when I dropped her off and could barely stand when I went to collect her. However the final straw was while making a cash payment he came rushing out to reception, made some tweeks on the computer and whacked on about another £100 on top of what had just been cited. I disputed the amount and asked why the price had changed in such a short space of time but his reply was it that it was a mistake made by the receptionist!

just read these reviews and totally agree.. just been charged DOUBLE what normal vets charge plus…read morehad to deal with a very rude man .. STAY AWAY 0 reviews if possible !

I do not know how people can happily donate their hard earned money to this animal shelter, when…read morethey are treating Benji so poorly. This poor dog has lost his daddy to cancer, and his lifelong doggy companion. Border Collies are smart and sensitive and need an intelligent people to guide them. He was sad and confused, showed some aggression without any harm but was deemed to be put to death. TERRIBLE!!! Give this poor dog a chance and allow the Border Collie rescue who know him, to save his life. Has he not lost enough? Do not give these cruel people one penny until they do the right thing. The world is watching, you are spending all of your charitable donations to legal battles. Just let the poor thing be rescued!

Wouldn't recommend trying to adopt a dog from them. I put in an application over a year ago and…read morehave heard a big fat nothing, just an acknowledgement. Saw a dog I wanted to adopt and emailed them, heard nothing when I enquired the dog had been adopted by one of their volunteers. If that is one of their practices to give preference to volunteers why put the dog on their site in the first place, get 100s of people applying who have no chance of success and are left wondering why???

Very disappointed at how this practice has changed. Now looking for a different vet after 25 years…read moredue to poor care, harm to my animal and extortionate prices. I used to feel safe leaving my cat for a minor procedure, but not any more.