When my truck was dropped off to have a door replaced and painted, a week and a day after I was supposed to have it back I received a phone call saying my truck would not start. When I confronted the owner about it he denied any responsibility and refused to cover the cost to get it running again. He claimed a truck with 201,000 miles would have parts that "just go bad." I would agree an older vehicle could have bad parts except a new engine was put in the truck in May of 2024. Mr. Ron also got very angry and hung up on me twice while I was trying to talk to him. The starter did not "just go bad" as they claimed. It was the starter, both batteries, three fuses and a relay that were replaced in order to fix the issue. I don't know what they did but they still deny any responsibility. Also part of the paint did not match. The red on the truck was fine, but the gray was very much not the same. They claimed they never said it would, but their website boasts a "paint match guarantee." The stripes wavy and uneven. I took it back up to talk to them about the paint but the same anger and rude attitude was brought by Mr. Ron. He said they would "fix" it by repainting it but I don't have the time to give them the truck another two weeks, nor do I trust they could fix the issue. I asked (not demanded which I was accused of) for a partial refund but it was refused and the only explanation was "I'm just not going to. End of discussion." Mr. Ron proceeded to storm off yelling through the door as he left. Interestingly enough their website also has an "On the Road Again Guaranteed" badge. My truck was not on the road again. It had to be towed from their shop. I will never return to this shop and I most certainly will not recommend it to anyone. read more

First off I want to say that Medley & Sons did a fantastic job with the cosmetic body repair to the front bumper and fender of my car. They were also spot on with the white pearl paint match, and they completed the work in a reasonable amount of time. There was a slight extension to the original time frame, but I had no issues with the insurance company working with them. HOWEVER, my car was broken into while it was in their possession. They keep their cars in a big dirt open lot - no fence or security. And it's not in the best part of town. There's no forced entry, so I can only assume they left my car unlocked. Whoever broke into my car couldn't figure out how to press a button to get into my glove box, so they pried it open and broke off a large piece of plastic covering the button. You can see it in the picture. When I tried to bring it to the attention of the shop owners, they tried arguing that maybe it happened before or after they had my car. Nope. I opened my glove box, removed my car insurance/registration right when I dropped it off, then picked up my car with a huge piece of plastic on the floormat. They refuse to acknowledge that this happened on their property. They told me they have cameras to monitor their lot, however what's the point of cameras if you don't review the footage and take responsibility? Despite the back and forth, they used a plastic adhesive to glue the piece back on over the glove box button. Who knows how long that will last? There are still scratch marks all over my glove box. And really they should be accountable to replace the whole glove box. Maybe this doesn't sound like a huge deal, but my car is a $40-50k car brand new. Final word: I would use them again for auto body repairs, but NOT until they have a secure area for cars to be parked while in their possession. If you use them, be sure to remove all valuables from your car. It may not stop a burglar, but at least your valuables won't be stolen. read more

Medley & Sons Auto Body - Body Shops Near Me - Fort Smith, Arkansas

Honest, trustworthy and excellent customer satisfaction. Works directly with most all insurance companies. Lifetime detailing for car if repaired here and over certain dollar amt. which is always a great perk. Great at updating you on progress of job and they work hard to meet deadline of time car being repaired. Extremely friendly and they make you always feel welcomed. read more

This is not a place that you just want to have to visit but when needed it is the best place to choose from. They are extremely knowledgeable in the area and they do not cut corners to help the insurance company save money. They will put your car back together in a very timely manner in making sure that it leaves in excellent condition. All repairs are under warranty and not too mention a free detail job for as long as you own the car too, yes indeed Medley and Sons is for sure a great place to go for the best collision repair work. read more

Looked them up as a possible place to have a windshield replaced. I was informed if it was just for a windshield, to go somewhere else.

Medley has made several repairs to my personal vehicle and my company truck. The work has been excellent. They also offer a Free Detail for life on your vehicle, my wife and I both get quarterly details!!!! Friendly Folks, I highly Recommend Medley and Son's......Steve Gibson read more