I have had BSW for 20 years. I enjoy the doctors that I have. My rule is if you don't like the…read moredoctor change them, but there has only been one specialist I have had to do that with. The rooms are clean and they not only wash hands between patients but they also sanitize with sanitizer. It is a policy of theirs. I had a situation with no masks being used at a facility so I just searched on the internet and found an email / name of the second in charge. I let him know what was happening and this changed the next day (I had another appointment there). I like their policy to be your own advocate so if something in your gut is telling you something speak up! I kept fighting for my pain issues and was diagnosed with fibromyalgia. That was 18 years ago. I still kept getting pain, and I found out I had a rare immune disorder. My doctor fought for me and I absolutely will always be thankful.

Hospital and Clinic staff and Doctors are caring, however system overall is not. System knew they…read morewould no longer accept marketplace plans after 2026, yet did not announce it until after open enrollment. Some patients do not have access to employee plans and rely on Marketplace plans. Baylor Scott and White has decided to make a political based business decision based on recent Medicaid changes, while eliminating individual marketplace plans. For patients, we work to build our medical care teams within the BSW system, only now to be told our continuity of care matters not. Interestingly, the media is the one that has announced the end of these plans, yet the system has yet to inform the plan holders. I am sure that they will further change clinic and hospital insurance policy to not accept outside insurance plans. Sad to see a community care system which sends the message to the community "we want to care for you, but only if you are not on a marketplace plan or Medicaid". I used to be a proud customer/patient/client of Baylor, Scott and White but they have demonstrated a few times now, they care not about patients not Medicaid or marketplace associated.

This place took really good care of me. I came in during flu season during a busy Saturday. The…read morefront desk let me know how many people were ahead of me so I didn't have to worry to much and waited about 30-40 minutes. I had such a strong cough that I was vomitting and couldn't get through my daily duties because the cough was so severe. The staff really listened to my issues and were so compassionate. I am truly grateful for the very skilled Nurse Practitioner-- a nice young lady, blonde hair-- forgot her name. She gave me just what I needed to heal and after just 24 hours I am a new person. No more debilitating cough! Great walk in clinic ! God Bless you guys!

So pleased with visit. First time visit and went to web page to "Get in Line" and great feature…read more Staff was amazing. Dr Newman was compassionate and caring. He wanted to get to know me before his diagnosis. My primary care doctor had no openings and I was concerned I had poison ivy and was getting worst. Very happy we found this location for minor needs. You will not be disappointed.

I have been here several times and always was seen promptly. Front staff was friendly and drs I…read morehave seen here have resolved my issues and been attentive and efficient. No complaints.

The emergency employees were found outside of work (not sure if they are paid employees) coming…read moreinto my apartment threatening my life for her hands to work on me. I'm quite disgusted with the way she felt the need to share her opinion with me. Even more so that she was in my personal space threatening my life. Didn't catch her name but she was wearing a stripped black and white shirt. Looked oriental and had bangs. Called to fix an issue with the pharmacist/doctor communication, after the visit, and the same employee answered and bluntly wouldn't let me speak with her supervisor whom was right next to her. Then, told me that her supervisor was ready for anything I had to say if I were to come back in.

I have a family member who works for Centikor, and I want to take a moment to thank all of the…read moreproviders who have been able to survive this toxic work culture. Excellent therapists. The reason why Centikor gets 1 star is because I can't give them 0 stars, and because I don't have time to report them for systemic malfeasance. Corporate policy includes: forcing providers to offer services that do not exist, maximizing the number of clients each provider sees per day to maximize profit for shareholders, not allowing providers to eat/drink (other than water) at their desk, firing employees that perform phenomenal therapy services but that aren't willing to lie to their clients. These are just a few of the many examples that shows that the Centikor management team looks at their qualified, licensed team of providers as warm bodies, there to clock in and clock out and not care about their patients--yes, the management team has told providers to NOT CARE ABOUT THEIR PATIENTS. The management team has also threatened to fire their employees in exchange for college interns "who could do the job just as well" as the licensed, qualified providers do. If you are a mental health professional looking for work, go anywhere--ANYWHERE--but here. If you are in need of mental health counseling, go anywhere--ANYWHERE--but here. I'll pray for the therapists and the patients who continue to work here/go here for counseling because they have nowhere else... And I'll especially pray for the management team--may God have mercy on you all.

This place treats you like an animal. I had to refuse service after the drugs they gave me had my…read morebrain in a fog. On top of that there was no plan throughout the day. I was just wandering this prison

Wonderful team of professionals.you keep me moving. Always an excellent experience. I always leave…read morefeeling taller, more nimble, and with a smile on my face.

I didn't even realize how much I needed my massage today. I have been moving into a new house all…read moreweekend long and was very sore. LaToya was great!

Kathleen Geiger was my first ever long term counselor and I always felt like I was talking to a…read morefriend whenever seeing her but she always kept it professional. I always felt that she was very genuine and I would highly recommend her to anyone.