Great experience renting a car here! We got an upgrade from a Kia sedan to a jeep wrangler and you…read morecould not hide my excitement! We enjoyed our ride while driving around campus. Everything was smooth and easy picking up and dropping off! Will definitely be taking enterprise again!!

I had a very frustrating experience with the Enterprise Birmingham South location. I had a large…read morepurchase to pick up and needed a truck, so instead of booking blindly online, I called the location directly to confirm that a truck was available. I was assured that they had one available, so I went ahead and made my purchase. About 15 minutes later, the location called me back and said they actually did not have a truck. When I explained that I had called specifically to verify availability before making the purchase, the person I spoke with was extremely rude and tried to make it seem like it was my fault. She then put me on hold for about 20 minutes. I hung up and tried calling back, only to be put right back on hold again. I then contacted Enterprise customer service and was told a district manager would call me to help get the situation resolved. Two hours later, I still had not received a call, and the location was about to close. This caused a major inconvenience and could have been avoided if I had been given accurate information or treated with basic customer service once the mistake happened. I understand inventory can change, but I do not understand confirming a truck, having me act on that information, then being rude when Enterprise's information turned out to be wrong. Very disappointing experience.

I was totally opposed to using a travel agent because I though I could do it cheaper myself. My…read morefiance convinced me to try and I called Cruise Planners/Over the Mountain Travel and spoke to Teresa. Quickly, I realized that I had hit the jackpot. Not only did she find us the best honeymoon spot, but she also got us a free spa service. I felt like this lady actually cared to make sure we got the most for our money. She price-matched what we found on a discount site and got us the spa treatment in addition! I will use her for everything!

Subtly blending into, while also highlighting something new about a destination is a key element of…read morebalance that quality hotels aim to strike. Mountain Brook is a destination synonymous with old money, English and European architecture, uniqueness, gardens and a sense of village like isolation despite being very close to the city. Without a question, it is a very special place that completely lacked a respectable hotel, until 2015 when the Dallas based Kesseler collection opened Grand Bohemian. The hotel also belongs to Marriott's Autograph Collection group, which packages all unique 4 star hotels that don't fit into the cookie cutter of other brands and don't quite meet the requirements of a unique 5 star property, in which case it would sit under Luxury Collection umbrella. ~ Architecture and Design ~ Starting with the architecture, it's a very fitting hotel created in British country house style and fitting very well into the mountain Brook village. The parking deck is concealed very nicely to avoid ruining the views, the sidewalks are connected to the botanical gardens and the spaces inside are open and elegant. The interior is very interestingly crafted with a playful, contemporary take on recreating the ambiance of "Grand" hotels in Europe, while compressing into a smaller footprint and adding colorful energy inspired by the botanical gardens. The Deluxe Room was quite spacious, with a large bathroom and tub, but a cramped shower. The design is done in a mixture of elements that could cut this hotel into 5 star category, but also some pieces that clearly highlight that it's not. Faux marble bathroom and shower tiles are one such example. However, the original artwork by local artists, heavily depicting botanical gardens is an absolute beauty and the hotel is loaded with endless curiosities. ~ Service and Status Recognition ~ The service overall was spectacular. Each item request was very quick, very accurate and staff are very friendly, in many cases going above and beyond. It's one of the best service experiences in 4 star hotel category. As far as status recognition, the story was a bit less smooth. After confirming a Titanium status based upgrade to a deluxe room, I was unupgraded during checkin despite having availability. That was corrected upon me inquiring why. The suite upgrade was not honored despite the hotel having availability, but also only having 1 suite. There was some staff who did not seem to be well versed in benefits, as they also initially did not want to honor a 4pm checkout despite having plenty of availability, then an employee named Terry corrected the issue quickly. There is a breakfast benefit at Autograph Collection also, here providing a continental breakfast and also honoring an American Breakfast. It would be nice if the benefit was provided as a dollar credit also, so that guests would have flexibility to use it for other items and pay extra. But, nonetheless, not a bad breakfast. In summary, all the benefits of being a loyal guest did get honored, but each did require some light nudging to get the hotel to honor them, so that is an improvement area without questions. Benefits should be honored consistently to make the guests feel special for spending the substantial amount of money with the chain, not be an exercise of pushing the hotel to get them. ~ Amenities ~ The hotel does have a nice small pool, a well stocked small gym and a spa, the latter being closed due to pandemic. The gym was very clean, completely empty and very well stocked with cold water and towels. The particularly pleasant in room amenities included comfortable pillows, bathrobes, top notch toiletries and a pull tap bottle opener. The Bose stereo is there, but unfortunately quite useless these days unless you carry a stack of CDs or want to hear radio, so it is time for an upgrade. The slippers were brought quickly upon request. The Grand Bohemian is a spectacular example of a four star property idealism and what it should be. Gorgeously morphs and enhances its neighborhood, provides spectacular service at its price point, surprises with design, art and architecture. Excellent food and pleasant people working who pay attention to details of guests preferences and remediate issues quickly. It's a true pleasure staying at Grand Bohemian and it's such a wonderful addition to Birmingham.

I was disappointed with our experience. The class was small which I thought would mean more…read moreinteraction & attentive teaching. As we sat we were offered a drink menu & the appetizer was passed around, so no info or tips given on this item. One attendee helped chop berries & season meat. Not the chefs fault but at times other teaching was left out due to attendee chatter. Final dishes were self serve so I made a small plate due to concern of those behind me in line. There was no dessert plate so it mixed in with our food. One house wine or beer would be nice for the price point. I would rather make a reservation at a nice restaurant & pay half.