It's 2024, almost 2025. It's so pitiful that Birmingham Max Transit operates in such a manner as…read morethey do. The bus routes are ridiculous! The don't have extended routes to other counties where the high paying jobs are. The buses are always late! The hours of operation is awful, because if you don't catch the first or last bus, you're just messed up! I don't know who's over the operation of this bus system, but they need to get rid of them. They need to upgrade their transportation system to accommodate those if ya who don't drive. This is the only state who's bus transportation system is terrible!

One of the worst bus system in America they are definitely overpaid for the work they do and rude…read moreand inconsiderate of the customers of the city of Birmingham ,al this has to be the worst system and I will be filing federal charges against this system they leave customers their departing 30 minutes before.depaturw times don't have full bus service on Saturday a single mom was left behind she couldn't finish buying her kids Christmas she depends on this system and they have just be a disappoint from start to finish

I have always wanted to try an American train ride and when we planned a trip to NOLA, I got the…read morechance to do so. We road coach on the way down. I was pleasantly surprised at the spacious and comfortable coach seats. You can also bring your own food and drinks! Everyone was friendly as well and we had a blast on the way to our destination. On the way home, we decided to get a roomette to sleep. It cost a good bit more, but was worth it. Our attendant was very nice. Our meals were brought to our room at our request. You could also go to the dining room. The only complaint I have is that I felt the roomette could have been cleaner, otherwise, it was a great experience!

The clerks will help you get to where you need to go successfully. No passenger left behind is what…read moreI like to call the Birmingham train station.

I had an unbelievable experience with Silver Cab at Birmingham airport. First, things were going…read morewell until the car had a flat. I had to stand outside in the dark after midnight holding a flashlight so the driver could see to change tire in the dark. He didn't offer to call another cab to take us home. Driver didn't take out our luggage in the trunk. Instead he moved things around to access the spare tire. Unfortunately, a bottle of oil was spilt and leaked onto a brand new luggage. It wasn't noticed until the next morning in daylight. The owner of the company acknowledged but could only offer $50 to replace a $179 luggage. Owner even suggested that for us to file with Delta airlines knowing that Delta wasn't responsible for the damage. Very disappointing and dishonest.

Called company and could not get picked up at the Amtrak station. Terrible customer service.read more

I booked a ticket on Megabus from Birmingham, AL to Atlanta, GA. for Saturday March 24, 2018. I…read morereserved a seat when I booked my ticket. When I when I found my reserved seat I found that it was taken by another person. I then looked around for an open seat. I attempted to sit down next to a "Black" woman around my age. I am a 60 year old "White" woman. She turned to me and said: "why don't you go find yourself a seat at the back of the bus". I found a seat further back, mid-way on the bus. I was one of only 2 "White" people on the bus with about 60+ "Blacks" on the bus. I felt very very anxious for the whole trip. My daughter had already driven away and I had to get to the Atlanta Airport so was obliged. I will never ever use the Megabus again after the way I was treated by a fellow passenger. In addition, multiple passengers were playing programs on their cells phones and having personal conversations without the use of head phones. Find another way especially if you are a "White" person.

There is room for so much improvement here. I frequent this location at least once every two months…read morewhen my visits. The insides look like they could use a deep cleaning. Everything seems to be dated and out of order which is frustrating because not too far down the road Amtrak has redone their entire terminal and to my understanding there's more bus traffic than train traffic.

I'm stuck in Birmingham right now, so I thought I'd review to pass the time…read more As far as bus stations go, most people keep their expectations fairly low. If you do this, you'll have great respect for the Birmingham Greyhound station. I took a bus from Nashville, TN at 3:45am to Birmingham at 7am to connect to the Amtrak at noon. Nothing really opens in this city until about 9am, so I slept at the station until about 8:30am. A staff member woke me up to know where I'm going, so I told him I was waiting for a business to open up for breakfast. He was delighted to show me a spot a block over that just opened, and I wound up getting a friendly escort from another staff member who wanted to grab some brekkie as well. Since America isn't allowed to have lockers in transport depots anymore, they were kind enough to hold my bag while I went about town. They gave me directions to the Museum of Civil Rights and the Public Library, which were only a few streets away! Greyhounds have a knack for being in dodgy areas of town, but I'd say safety isn't too much of a factor in the early morning for sure. I'm really wowed by this Greyhound! Good job guys!