Really did us right delivery to our hotel Would definitely…read moreuse them again The cart was ready to go so we're we

We had originally rented a 4 person golf cart for the week which was great. We just weren't given…read moreour paperwork by the young man helping us. We had a few people coming to stay over the weekend with us at our VRBO so when I returned the cart, I requested an 8 person cart if available. In the beginning, Jen was helpful and advised me an 8 person cart was available. I got the keys and was shown everything by another employee. Everything seemed to be ok as I drove away. As we used the cart the same day, the cart wouldn't go into gear even though we were at a complete stop like I was told by the man who showed me the cart. As the cart got into gear, when we drove it, it would constantly backfire. As we drove on the sand, the wheels never turned to get us moving in the sand. We knew on the soft sand we could get stuck but we were on hard, packed sand. We NEVER got stuck. The cart just wouldn't move. The cart continued to backfire and the alignment was so messed up we would struggle keeping it straight. We brought the cart back and merely explained our experience but Jen was not even listening to our concern. She kept saying that's what happens on soft sand but we've been only cruising on the street as the one time trying to get on the beach we couldn't with just 3 of us and no coolers. She just stopped listening to us and said she would drive the cart up the street to see what we were talking about. She came back and said the cart "drives like a dream." We asked about possibly trading for 2 four person carts they didn't have any which we figured, it was Friday. She then offered us 2 six person carts but requested we pay another $80. We just kept the janky cart and went about the rest of the weekend using it only on the street. It was cart #544.