I have bought like 10 items 3 months ago which I needed for later usage. When I wanted to use the…read moreitems, I have seen that one of the magnet alarm has not been taken out from one of the kitchen aprons that I have bought. I went to the shop and explained to them very politely that I do not have the receipt because it is been 3 months but if needed I can show my bank statement for the purchase history and maybe you can look up for it if confirmation needed. The apron's tag was still on it which again could have been seen from the system easily with the barcode when and where it has been purchased. Its cost also was 9 EUR, so basically a low probability of stealing such an item. It wasn't my job who deals with the magnets and it was their fault to begin with that they did not take it out. Secondly, I remember very vividly that when we left the shop with my wife, the alarm went "beep beep" but the security guy working at the HnM told that it's okay, its just alarm system does that sometimes and I left the shop, again shop staff mistake. However, when I waste my additional time and coming back to the shop for double mistake they have made, they did not even want to correct their mistakes and told me till the end that it is MY FAULT that I did not keep the receipt (tag and barcode still on the item, could have easily been looked up from the system that paid by my card which has my name and I can prove it with my ID). In addition, I have been at HnM in many different countries and encountered similar issues but never faced with such an attitude from staff when it is their mistake and I approach them with absolute politeness. Instead, they ruined my day, they argued with me, blamed with me and most importantly unabled me to use the item when I needed and wasted my time. If they would be efficient or know how to their job, it could have been a win-win situation. From now on, I am sure they lost at least 5 customers from my family and you can contact me for further information. Thanks for such gratitude for the loyal customer for many years. (Happened at HnM Zeil 85)

Lots of English books, plenty of nonfiction too, and gifts and planners and things. The staff were…read morenice too! Yay!!!!

The only newsagents worth browsing in Frankfurt, you can happily spend half an hour in this place…read moretaking in all the international press and mags. The new lights are a bit too bright though and there's quite a mark-up if you actually want to buy any foreign stuff but that's the same anywhere. Check out their seconds-shop in the basement level shopping area for 3 euro English novels and art books.

Horrible event - I lost my Cartier Ballon Bleu watch in Munich, and I needed another watch and not…read moreto spend a lot of money. We went to the Swatch store in Frankfurt and I couldn't believe it when I saw a line outside the store. We're waiting for our turn to go in, and I find out that the line is for some special edition Omega x Swatch that is all the rage. I didn't want this one so I could have just gone in. I found the closest thing to my beloved lost Ballon Bleu.

To whom it may concern,…read more Today I had the most wonderful experience at the Ikea here in Frankfurt. The reason for my positive experience: Amine B. Made everything fun and easy today when processing my complicated transaction. He was courteous, kind, friendly fast, and of course effective and efficient in his service. Not once did he show any signs of frustration while working through the task I needed assistance with. Please do show sincere appreciation of this employee! People like this are why I will be coming back to Ikea at Frankfurt. Vielen Dank! Respectfully, Philip.

Sehr gut! Tip Tip Sauber. Die freundlich zuvorkommende Dame hat mir die aufgehalten und mich in…read moreeine frisch gepflegte Toilette geleitet. Dieses WC im Untergeschoss, Ikea Frankfurt ist eine absolute Empfehlung auch an eine Freundin. Von mir gibt es hier Händewaschen war auch gepflegt und alles bei großem Andrang.