I recently stayed at Meliá Paulista and wanted to share my thoughts on the experience.
Location:
The hotel is conveniently situated near various attractions, restaurants, and shops, making it easy to explore the area.
Staff:
While most of the staff were friendly and accommodating, I had a negative experience with one front desk employee. When I asked him where the pool was located, instead of providing a straightforward answer, he insisted on verifying my room number and personal details. This felt unnecessary and made me uncomfortable, especially since I felt he was profiling me, possibly assuming I wasn't a guest. You couldn't go anywhere inside if you don't have the keycard so what he's doing was useless and making people uncomfortable.
Welcome Experience:
I appreciated the thoughtful welcome sweets accompanied by a personal note; it added a nice touch to my arrival.
Room Comfort:
The bed was comfortable enough for a restful night's sleep. However, I wouldn't rate the hotel as a genuine five-star establishment. The shower soap had a delightful fragrance, which enhanced my overall experience.
Noise Levels:
One downside was the soundproofing; I could hear a fair amount of noise from outside, which detracted from the overall tranquility of my stay.
Overall Impression:
Despite the issues, I would consider staying here again due to the location and overall friendly atmosphere. However, I hope the staff can improve their approach to guest interactions in the future. read more