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    Melissa H. Williams

    5.0 (1 review)

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    14 years ago

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    Rebecca Richardson - The Mortgage Mentor

    Rebecca Richardson - The Mortgage Mentor

    (11 reviews)

    Steele Creek

    There are numerous mortgage lenders everywhere. How do you know who to work with? You work with…read moresomeone with many years of experience who has a strong understanding of the mortgage laws and market. In 2020 I reached out to Rebecca as a first time home buyer. I was beyond confused about how it all worked and I was so glad to have come across someone so informative and down to earth. Mortgages have multiple terms involved that a person not in the business most likely has never heard before. Rebecca is patient and helps you understand every word, twist, and turn. The most important thing about a mortgage lender is their understanding, experience, and ability to get you to the closing table in a timely manner. Rebecca has all three things down pat but also is always only a text or call away. You never have trouble reaching her for any question big or small. I appreciate Rebecca's understanding of the lending trends and interest rates as she helps you make the best decision for your financial situation. She is also here for the journey. If you are curious about how the lending process works and what needs to be in place in order to secure a home in the future she is humble and patient enough to share her expertise with you even if you're not quite ready. Rebecca was such a strong mortgage lender for my first home transaction I used her again for the purchase of my second home. When I first thought of buying a second home I wasn't even sure what I'd be approved for or what the payment would look like. I sent her an email and she replied back with her availability of the next week to have a call to discuss. She immediately remembered my fiancé and I and greeted us warmly. We gave her a few details about our current financial situation and she was able to give a very high level estimate of what things might look like if we got approved. From our first call she painted a picture that made my fiancé and I confident enough to move forward with our second home purchase. We highly recommend Rebecca to anyone looking to secure mortgage lending no matter your financial or marital situation her many years of experience make her a specialist in any scenario. Do yourself a favor and work with Rebecca for your lending needs and I assure you she will connect all the dots!

    I had a great experience with Rebecca for my recent mortgage. I never felt any irritation in…read moreworking with her. She was always quick to answer any questions. She was responsive to my needs and her team gives her great support. I did almost everything by email right from the start which worked well for me. I could call or drop in anytime and be in and out quickly because of her convenient location on Fairview Rd. I highly recommend them!

    Fairway Mortgage Carolinas - Tom Tousignant, President

    Fairway Mortgage Carolinas

    (14 reviews)

    Ballantyne

    We haven't dealt with our home in a long while. Meeting Tom at Fairway was the beginning of a…read moregreat relationship. He taught my wife and I about what a home mortgage really is and walked us through a lot of the life-scenarios we are embarking on giving some great advice on leveraging our home in the short and long term. One thing you'll hear him say is something akin to you get a physical checkup, a financial checkup, and others yearly.. Why aren't you looking at your home which is the largest asset you own on a regular basis. With his help we navigated through a new mortgage for our home and a new path to travel for the next few years in helping us achieve goals of business and growing family. If you are looking into ways to leverage your home as an piece of your financial future you owe it to yourself to give Tom a call.

    Fairway goes above and beyond with responsive and pro-active customer service. Tony followed up and…read moreanswered all of my questions and more, to ensure I fully understood the mortgage pricing and underwriting process. Their rates are competitive and no frills/hidden fees in closing costs. Fairway is part mortgage counselor and advisor unlike many competitors as they seek to do the right thing for their customers. Fully transparent with pricing. Tony has great mortgage market knowledge from his experience in sector during booms and busts and provides that helpful color for consideration. I would recommend them to anyone for speed to quote/close, transparency and a feeling of a partnership.

    Johnatan Romero-Movement Bank - Team Romero has partnered with the Levine Cancer Institute as part of their #closings4cancer movement.

    Johnatan Romero-Movement Bank

    (1 review)

    INCREDIBLE!! This is by far the BEST IN CLASS lender in the Charlotte area - Call Team Romero and…read morework with the BEST! I started my loan with a different bank and the process was slow and frustrating. The communication was bad and after 6 weeks, they told me they were unable to approve my loan. My Realtor recommended I contact Johnatan for a second opinion and I am SO GLAD I did! Not only did Johnatan get my loan approved in 10 calendar days (What!? This alone is crazy!!) but he did it with my complex situation as a self-employed buyer purchasing in a condo with a complicated situation. These are MAJOR hurdles for any other bank but Johnatan and his team made this look EASY! This mortgage company simply does the process VERY differently than any other bank - you can see their process here... https://www.youtube.com/watch?v=uRCxTTaUYMA&t=4s Give yourself the gift of receiving phenomenal service from Johnatan and his team, they will get you to the finish line without having to deal with the nightmare service I experienced with other lenders.

    From the owner: My name is Johnatan Romero and I am a Senior Loan Officer with Movement Mortgage. (NMLS: 177961) I…read morehelp homebuyers like you find a mortgage solution that works for you, not against you. I am passionate about helping you build a better home for you and your family. My goal is to bring your family home faster. My team is able to achieve this through our 7 day processing standard, reducing stress for you. My team will ensure the process moves rapidly and accurately while striving to exceed all expectations in the home buying process.

    Bank of America

    Bank of America

    (7 reviews)

    Elizabeth

    As everyone else has reported, BoA (Bank of Arrogance) and its subsidiaries (Merrill Lynch,…read moreCompushare, & former C&S bank, Nationsbank, Suburban Bank MD). BoA is undoubtedly the worst financial institution on the planet, IMO, & CEO Moynahan should have been fired long ago.. If you do business with this miserable firm, you will be sorry! Spouse & I have had multiple accounts including credit lines, credit cards, checking since 1980 and were recently forced by former employer to open an unwanted ML account for ESPP funds. Ridiculous fees & terrible customer-no-service IMO. Still trying to get BoA out of our lives, sadly. And our FICO scores are both over 800! Screw-ups were not ours. In contrast, we have encountered many stellar experiences with Wells Fargo (formerly Wachovia & First Atlanta) since 1985. WF even found a faked check & no funds ever left our account, thanks to an exemplary security department there.

    I've been banking with BOA since 1983 when they were SeaFirst here in Seattle and am currently a…read morepreferred customer. Apparently, that doesn't come with preferred services. I have a credit card credit, so their online app instructed me to call in to get a refund. Calling into BOA is a painful and manipulative experience. These people will do anything not to connect you with a live agent. You can follow their phone prompts for over 5 minutes and they'll attempt to get you into an automated system 15-20 times to avoid live services. They'll even feed you back into the same prompt chains over and over again. This comes as no surprise because it's been my experience for years. Today, after navigating their maze of prompts, I was told by an agent that they would only send me printed check to zero out a credit on my card. No transfer into my checking account. These people are trying to tell me that a secure, verified, and immediate electronic transfer is more risky than sending a printed check through snail mail that ends up in an unsecured mail box. These people don't want to credit back the funds. They want me to keep the balance so I spend money on the credit card. For many reasons, I have to stick with Bank of America. I don't do so without strong reservations and a massive distrust for this impersonal and ethically-questionable bank.

    Melissa H. Williams - mortgagebrokers - Updated July 2026

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