I've always hated doing my lab work because I absolutely get anxiety around needles. I would…read moreconstantly postpone my appts or not go at all that's how bad I would dread going. Now that I'm pregnant I am obliged to getting lab work done. I've gone twice, the very first time, I was so in shock that the nurse had finished taking my blood I didn't even notice. The second time I went I got the same nurse/phlebotomist (Pricila) same experience super friendly, kept me entertained, was quick and gentle with getting my blood lab work completed. No bruising either. I will never go to the pavilion at Adventist Health again as it's never been a good experience. Pricila at Mendocino Radiology is a caring Star! I told my parents to visit her here as she's bilingual. This was saved in my drafts! But i still wanted to post, I hope she's still there, my last visit was six months ago.

I drove over an hour to keep an appointment for an MRI. When I arrived on time I was told the…read moremachine was broken, and invited to reschedule. I could have been reached before I left home to save two hours of driving. Stuff breaks sometimes. What bothered me most was the perfunctory and insincere apology from someone who didn't introduce themselves or explain who they were. I was handled. Ticked off the person's to-do list. They're busy, I get it. Its a hospital, and they've got sick people to care for. But it wouldn't have taken much to show some care or respect and keep me from going next to a private radiology center for my MRI. Without a lot of imagination, some token gesture would have been appreciated. Its a small community and things are personal here.

A very pleasant experience. Such a friendly staff. I was in and out in 10 minutes. Highly…read morerecommend!!

The staff in all the doctors office's are amazing and very friendly. The financial Department is…read moreanother thing. They have cancelled two of my procedures because i refused to pay the deductible upfront before they have even done the procedure or billed my insurance. I have never dealt with a company like this. I will be looking for other places to go to for these procedures.

Before I had a mammogram at HALO I lived elsewhere and had to have a mammogram every 6 months…read morefollowed by a letter saying I have dense breast tissue and had to return for an ultrasound or magnification. I feel that the quality of the staff and equipment HALO has makes it possible for me to go back to annual appts and no more false positive results. Sometimes I would have to have extra pictures to determine if something was suspect on one of my results. Now I'm in and out and no issues. IMHO I feel the results HALO sees are much clearer than any other lab I've been to.

I attempted to schedule an appointment for a diagnostic mammogram. My last one was 4 years ago and…read moreI need to see how big my lump has grown. They refused to schedule me for a single breast and advised me to have my doctor rewrite the order to have BOTH breast done. I'm not at an age that insurance would cover this as anything but diagnostic. Very unethical for them to pressure me into services beyond my medical needs, just to satiate the curiosity and greed of an imaging facility that is not my doctor. I'll be going elsewhere. Don't let them take advantage of you and have you doctor alter your original orders, so they can make more money.

Awesome ER! Dr. Irvine & Chris the PA were very professional & efficient. I fractured my elbow…read more(fell off bike), & was X-rayed, diagnosed, treated, & discharged within 1.5 hours.

Avoid Dr Irvine in the ER at all cost. He told me he didn't kmow how to help me just before he…read moreproved that by opening up my week old surgery incision "because i needed to see if there was infection causing your symptoms." without any warning much less any other examination of me or blood test to determine if i had an infection. I had no temperature; he knew that. The quality care nurse called me and was nice, but she backed his decision basically. As i told the quality care nurse, "I am ver dissatisfied with the services I received at Jerold Phelps Community Hospital."

I have always been treated with respect and friendliness by the staff. I have been there…read morerepeatedly, since I have cancer and have to have repeated images done.

The imaging staff on Springfield were a nightmare (x ray tech was amazing ). The girls that answer…read morethe phones were clueless and kept hanging up on me. The office staff here at Esplande location were really nice and understanding and helped me with what I needed:)

Well, obviously I wasn't here for a mammogram but a CT Scan. I love this radiology center for its…read moreproximity to my home, the ample free parking spaces and most of all, the cordial staff at the center. Truth be told, there is nothing much to love about a CT Scan. The staff was something else. From the schedulers over the phone to the front desk receptionists, the CT techs and the radiologist assistant, they were all amazingly welcoming, polite and helpful. I have been here 3 times in 6 months going under the tunnel or donut. The whole procedure was painless albeit claustrophobic, as I lay there motionless like a corpse and yes, feeling pretty darn bored. Repeated instructions "Take a deep breath, hold it ...... and breathe" weren't exactly mind stimulating and would either drive me nuts or cause me to doze off into never-never land. But I gotta do what I gotta do. Prior to the procedure, I have to gulp down a glass of oral contrast that tasted like a flat 7up with no carbonation. Then I was given an IV and another contrast injected intravenously that warmed up my body, much like imbibing copious quantities of alcohol. Maybe I felt inebriated although I knew I wasn't but I'm such an alcohol wimp! Just so you know, a contrast is a special dye to highlight the areas of your body being examined. Alex was the competent radiologist assistant who piloted the whole procedure and Cathy and Sheri assisted. Kudos to him for doing a fine job and Cathy was very comforting. The Radiologist on duty interpreted the CT results and the CT Scan disc was ready for pick up the next day for my further consultation with the radiation oncologist. This 3rd visit may only be the tip of the iceberg as I can imagine needing many more CT Scans. FYI, if you don't have insurance or Medicare, the 15 min procedure could set you back by $15k ballpark! So it could be life changing to get the procedure pre-approved with no last min surprises. Then you may live longer too!

The mammogram unit on Sotoyome St. has definitely earned a complaint, if not an assault charge. My…read morefirst ever mammogram...my technician had long auburn hair, straight with some ringlet curls and a fancy barrette (very young). She literally slammed the paddle down against my breast and walked away. Way harder than was necessary. The compression was so painful, I felt like I was going to pass out. i understand that flattening the breast is important. Tried to endure it. When she got to my second breast, another technician took over. Maybe she saw what was going on. The first technician then literally leaned against the wall and watched my breast being compressed by the second technician. Did she enjoy watching that for some reason?? Did she have nothing else to do?? I realized days later that I had been assaulted. Now I have panic attacks and am experiencing trauma. Am having difficulty sleeping. Going to meet with a lawyer tomorrow. Perhaps there are some good people in this department, but it is completely ruined by the presence of the technician I had. She absolutely needs to find another job. It's obvious she doesn't care. What in the world would make me ever want to get a second mammogram?????

Best mammogram and ultrasound experience I've ever had!…read more The level of professionalism is exceptional and the spa-like experience made me want to stay for the afternoon. I had to change my appointment at the last minute and they were very accommodating and flexible to meet my needs. When I arrived, the place was beautiful, light and clean. I was led to a private changing room and was offered a plush bathrobe instead of a paper or clinical gown. The soft sound of a small fountain nearby made me feel like I was in a spa. The technician was very sweet, explained everything in detail and was very professional. I had a mammogram and and breast ultrasound. The entire experience was truly the best I ever had for these procedures and will not go anywhere else in the future!