Overpriced Incompetence would be a severe understatement to describe my experience with Mercedes Benz Brampton. After going to MB Brampton: I am left with a car I cannot register. A repair bill of over 1500$ A rental car which I have to cover on my own, minimum $500+. Weeks of delay to be able to put the car on the road and use it. Here's how all that came to fruition. I found a Mercedes that I was looking to purchase from a private seller. Since I live in Montreal and the car was located in Toronto, I called Mercedes Benz Brampton to schedule at my own cost a thorough inspection of the vehicle. I of course mentioned I am from Montreal and I would like to have the car inspected in order to make sure there is nothing wrong with it before making the trip to see it in person and potentially make the purchase. I was told that the inspection would cost 250-300$ plus tax and they would be able to do it, I would pay by phone and receive the inspection report by email / phone call. Everyone was very courteous and nice up until this point. I received a video where the mechanic who checked the car told me everything was spotless, not one issue found, I was of course super happy. The invoice arrived by email and it was 462$ tax included. Pretty big difference from what I was initially told, so I did ask the service advisor why such a difference and he said that this is the price for this type of inspection, pretty unsatisfactory reasoning, but I was soo happy the car was in such good shape I let it go. I bought the car, got a plate transfer that would be valid until July 8th, drove it back to Montreal (arrived with no issues). A few days later I had my appointment on July7th for the obligatory provincial pre-registry inspection (this inspection is by no means a super in-depth verification, just a safety check to make sure the car is safe to be on the road). INSPECTION RESULTS: Oil pan and transmission pan are riddled with rust and spray painted black to hide it Front lower control arms left and right need to be changed Front left and right wheel bearings need to be changed All 4 air-valves on the wheels are cracked (I could have had a flat tire anytime on my 600km journey back to MTL) The mechanic was kind enough to bring me in the garage and show me all these issues, which I also have a report of. Due to these findings the car does not pass inspection and cannot be registered Total for these repairs (not including oil and tranny pan replacement) $ 1 581.50 (quoted from a non Mercedes garage that I've used in the past, obviously this quote would be much higher at a MB dealer garage) On top of which I need to rent a car at my own cost to be able to work I have to reschedule the inspection and pay an extra fee for reinspection. I have to tow the car at my own cost (as the transfer plate expired on July 8th ) to the garage to fix it and then from the garage to the inspection place. What's funny is the Service manager at MB Brampton, William Dedora is his name - Here is his proposed solution ( ---We will refund 50% of the inspection fee (which was already inflated by 100$ for no reason) as the car passes as is to be registered in Ontario. WHAT a JOKE I am currently in contact with Mercedes-Benz Canada, hopefully they can help rectify this situation. I will update this review as everything continues to unfold. Btw Karan Chitnis was the service advisor I dealt with Peter Cummings was the person who check the car itself or so I was told) Leah Simeon is the Director of client experience (I've been in contact with her) and I have to say she seems to be the only one that wants to find a solution and sympathizes with the position I'm in right now. Please due yourself a favor and take your business elsewhere so you don't have to risk being in an unpleasant situation. read more

I purchased my car recently from this dealership after visiting some other MB stores around Toronto. I am not an easy client to get satisfied but I can tell you that Mercedes-Benz Brampton was by far the best one in all aspects: the largest car collections you can chose from; the best customer service they provide; easy and seamless process of paperwork; very professional and knowledgeable sales people, receptionist, service and managers. As soon as you walk in you are welcomed and greeted with respect regardless if you conclude to buy or not. They value the customers as the driving force behind their success. You are being given the best possible advice on the car helping all the way to make the best informed decision on the purchase. Also what amazed me is the care they show even after the delivery. This one fact alone is second to none! This dealership truly deserves the slogan of Mercedes-Benz "the best or nothing". I can recommend anyone looking to buy Mercedes to visit MB Brampton. It's worth the drive. read more

I brought in my E350 -2014 Coupe for service. The service was exceptional and friendly. The service advisor Sarah and Jennifer ensure my vehicle was looked after and service accordingly. Both advisors exceeded my expectations from the moment I pulled into the service bay to time I picked up my vehicle and in-between with courtesy calls to report on service status. This dealership has an awesome café for which they offer customers Starbucks coffee and snacks whiles you wait in the service area or shop for your new vehicle for free. I would defiantly recommend this location to others. I truly believe this deanship has raised the bar, where it comes to receiving professional outmost detailed service. You truly get a good sense they care strongly about the customer and there Mercedes brand. Thank you again Mercedes of Brampton. I'm glad your in my neighborhood! read more

Yes. Buying a car is a great experience as always, so i do spend good amount of my time in negotiations. But Adam's exceptional sales acumen and a test drive with him helped me to finish the deal in an hour. i really enjoyed talking to him as he was very polite and pleasant to work with. When i came few days later to pick up the Vehicle, i ran into another great gentleman - James, Delivery specialist. His outstanding customer service and a demo on vehicle feature made us very comfortable and we were able to start using the great features from Day 1. Kudos to Adam and James. Good luck to them. Look forward to a similar experience with your Service team. Cheers Mani read more

I came there not knowing exxactly what I wanted. I just knew that I wanted a Mercedes. My sales person Oscar was exceptional and treated me like a friend. At no point was I pushed or rushed into making a decision, even though it was evident that I was a little indecisive. To be honest I felt like I was dealing with a family member. All my 100 and 20 questions were answered with patience, understanding and knowledge. By the time I left in my dream car, I felt fulfill and accomplished. Ready to take on my next goal. Maximum amount of respect to Oscar, Michael , Roman and all the exceptional men and women at Brampton Mercedes Benz . read more

I Went to the BMW and went to Mercedes, Mercedes was a lot better and the sales Representative Brian was outstanding, he answered all my questions and was very nice and asked Us about our needs, he followed up with me and then the next Saturday we test drove the model and color that I wanted, it was sold before we even went for the test drive. I will never go to another dealership again and told Brian I will only go to Mercedes. Great dealership, great salesperson and they really want you to be happy and satisfied with your purchase. Gets even better, we pick it up and there is a gift, great people, would go back in a heartbeat. read more

Fantastic experience. Great location. Dealership is huge, spick and span! I am so glad MB finally opened up in Brampton. Dealership is very conveniently located.... just off the 410. I used to hate driving to MB Mississauga from Brampton. Needed my brake pads/rotors replaced. Thanks to Sarah our service advisor who was extremely polite and took care of all our needs. Definitely going back for all our service needs and definitely going to buy our next vehicle from this dealership. Thanks again Sarah and I look forward to my next visit to your dealership- Thanks Alok K read more

Excellent service from start to end. Love the use of technology in keeping customer informed about the vehicle all through the servicing. They gave me a good price also on tve aervice which is truly appreciated. All in all, it clearly shows they geniunely care about the customers and their needs. They appreciate customers and are smart to acknowledge the fact that the best way to get more business is through satisfied existing customers. I would extend my congratulations to the owners in getting all the basics right in their business model. Wishing them great success. read more

This was my first visit to this Mercedes Brampton Dealership, and without hesitation I would say it was the best visit to any dealer I have had in 35 years. It is classy, friendly, professional and respectful of the customers needs and their vehicle. I was in and out in flash and a car wash to go, all the staff was supreme and deserves to be recognized as an important cog with this organization, Special Thanks to Brian C. Even if you don't own a Benz, go in and experience it and feel what a real dealership has to offer,... you wont be sorry! Thanks again, Dale H read more

I went there for the first time to get my Service B, as well as some warranty work done. Scheduling an appointment was easy, and they were flexible on rescheduling my original date/time. Sarah Futia is a great service advisor to deal with. She's straight-forward, and kept me well informed of the status of my vehicle. Highly recommended! Dealership has great amenities for while you wait. Shuttle service was quick. Overall, I am content with the service level at MB Brampton, and will undoubtedly return for both of my MB vehicle's future needs. Keep up the good work! read more

Bought a new E-43 AMG from these guys and it was the best car purchase experience I have ever had; and I'm 84 and owned a lot of cars. They knew that this was the car for me and called me up to let me know they had one in. Angus, Daniel, and Michael were very helpful without being pushy and we made a deal. They even delivered the car to my home in Collingwood. My wife also bought a CLA250 from them and also had a very satisfying experience. This is the way businesses should be run. Thanks Allan Carter read more

But honestly $1,865 to have the brakes redone, I am afraid I will be using a local garage in future, I should have gotten a quote from him first, as I find out afterwards he would have charged me $1,450 for the exactly same service. you did tell me after I dropped off the car, but I should have raced over, gotten the car back and taken to a local garage that I trust.. Good-bye guys.. you wanted to have me replace the tires, good thing I didn't go ahead with it. Eric Lange read more

Roger provided me a professional experience from our first interaction. This is my second vehicle that I have purchased from him. He is always available to answer a simple service question or figure out the best time to take advantage of a factory incentive to save my family the most money. After two Mercedes vehicles I can honestly call Roger a part of my family. Don't hesitate to ask for Roger the next time you walk into Mercedes Benz Brampton. read more

The staff is nice and friendly, and servicing is a smooth process. They also gave me a swag bag when I first got my car too...specifically with items branded with the dealership name as well. It is a relatively new dealership and you can definitely tell that they are putting in the effort to build a strong positive reputation with their customers by providing a great purchasing/servicing experience. read more

I received completed service on my tire within 60 minutes after I dropped in. Sydney was exceptional at the service desk, bringing the work order to me while I enjoyed a coffee. Manager Gary Williams sat and talked for 15 minutes, while salesman Steve Desantas said hello. This is my 4th Mercedes and third dealership. Mercedes Brampton is by far the most personalable. Great group of employees. read more

I had a problem with a tire and needed help ASAP. I called the dealership from my car and they said "Come on in" and helped me out right away even though I didnt have an appointment. .My service adviser, Sarah Futia, was awesome, kept me in the loop all the way through. I'll be bringing my car there for scheduled service for sure. Thanks Sarah and the rest of the team. :) read more

My experience with this dealership has been awesome from the first day we came in the door and spoke with our sales rep Adam... and even after we picked up our car Adam has still been in touch to check in on us and how we are enjoying our Mercedes! Adam even set up a shuttle to pick me up from work to get my car after i had left my car for Service. read more

I wish to thank Sydney for her fine service. She is an exceptional service consultant and I highly recommend her. She presents all options and if something can wait until the next service so that it saves you money, she will recommend it. I always feel like a VIP when I bring my MB vehicles for service. Nice going Sydney! read more

We drive from Timmins to have our vehicle serviced, Mercedez-Benz Brampton is to one reason we replaced our ML350 with a CLS550. In the not to distant pass we had vowed never to purchase another Benz based on the service provided in Northern Ontario. Great people that understand the meaning of customer service!! read more