They have great prices on vehicle rentals and the staff is very determined to help you find a…read morevehicle that suits your needs and your budget and goes above and beyond . This will be my go-to from now on

I am very happy to be the first reviewer for this newly opened Hertz location in Brampton, ON…read more I rented from this location recently and the service was top notch, especially from the cheerful and friendly trainee manger. That was a huge departure from the "I don't care" service attitude prevalent in most rental locations in GTA. I hope they will continue this trend. The vehicle was quite new and clean as well.

horrible experience. We went to return our loaner vehicle and were told to park on the side. It is…read morea tight parking lot and we did our best to move out of the way. An employee pulled up in vehicle beside us and started screaming "move your fucking car". We said we have no where to go, we were told to wait here. He again yelled "you fucking idiot move I don't care fucking dumbass". He didn't approach the conversation with any mindless and immediately started screaming and swearing. Disgusting behaviour

Enterprise HURONTARIO location is the best JERICA the manager there is exceptionally professional…read moreand very knowledgeable and gave me the best economiv car Toyota Corolla hybrid the best fuel efficiency and best durability and the staff Anthony and Jay was incredible in there lead hand work and services I would reccomend there rental service as a five star rating keep up the good work with best regards Satnam Singh all state insurance client

I would like to warn everyone how this company works and has virtually no customer service. I was…read moreacosted du my traumatic accident by an unknown tow truck driver someone I didn't call and he proceeded to drive me straight to a waiting rental vehicle before taking me to the collision reporting centre. I was emotionally in shock and my car was totalled . He drove m to the waiting vehicle before letting me report my horrific accident. I was instructed to sign the papers before I was able to report my accident. it was Friday of a long weekend. I am a senior and I was alone in my car. I attempted the following week to immediately return the car and they said they would charge me $1000.00 plus rent fees incurred for returning the car " early " They want all they could ge from my insurance and me. It is a total scam. After 6 weeks I was finally able to return the car because the insurance had settled with me. Another Friday of a long weekend I was instructed by the adjuster to return the car on Monday by 5 PM. I called over 100 times and the answering machine always said the ag were speaking to other customers. I called all weekend. I checked their website and nothing was said th were closed all the long weekend. I checked their site and it only said hours might vary! I was shocked to suggest improving customer communication in their advertising I was told well it is a long weekend. No one listened as I had never dealt with car rental companies before. I will never forget the extraordinarily poor service and attitude towards customers who are going through some of the worst e of their live. I could have been killed by the other driver. I wo never ever go back to this one or use a car rental service again if I can help it. Please be aware!!!

I have nothing to add to the terrible reviews. Their business model is to chase after accidents…read morethen push you to rent a car, even if you are in the hospital. They overcharge and are very experienced at scamming people. And they will threaten legal action against you at the drop of the hat.

This is a tough one to write. There are things I liked, and things I didn't…read more I ended up here because I used AARP to reserve this car rental, and Payless was on of their featured providers. I was a bit nervous because they were SO MUCH CHEAPER than everyone else. Usually that's for a reason. And there sorta was a reason. We arrived at the airport, and the paperwork says to get a shuttle. From where? It didn't say. I had to call them. Turns out you take the train (free) from the airport to the Viscount, go downstairs, and in the back corner of the lobby area is a courtesy phone. Call Payless (just push their button on the phone panel) and they send the shuttle to get you. They could have explained that to us instead of making us figure it out. So we get to the counter. Like most car rentals, there was a line. Fine. The clerk was reasonably polite, but then hit me with something new. Did I have proof of insurance? Huh? Never been asked that before! I was about to contact my carrier to get them to fax something when the clerk decided my AARP card was good enough. Really?? What does AARP have to do with proof of insurance??. But, hey, I'll take it. I am insured, even if I can't prove it on demand. They did take a $500 (Canadian) refundable deposit (which also is "new" for me). The car inspection process was normal, and we loaded up and left. Car itself was fine. Seemed relatively new, no problems. Brought it back with the same fuel as when we got it, just like we're supposed to. So do I just drop the keys with an attendant? No. Gotta go to the line. Turn in the keys, pay the rental (with assurances the security deposit will "drop off" automatically), and then we need the shuttle to the airport. To his credit our driver took us to the terminal instead of to the Viscount. That saves us a lot of time, I'm sure. We were getting tighter than I like in part because of traffic, and in part because the return process took nearly half an hour with waiting in line. I tipped him better than usual for doing that for us. In summary, I think I'll stick with the bigger (and more expensive) companies in the future. This experience wasn't as bad as others have described here, but I didn't like the non-standard things they did (like the deposit, proof of insurance, shuttle NOT going to the airport, car return taking so bloody long).

This may just be the San Jose, Costa Rica branch, but they are complete liars. Stay away. I was…read morequoted $585 CAD online. I called *FIVE* times to confirm that price. The day that I showed up, I was charged $585 USD or $797 CAD. I said no, I was quoted in CAD five times and received some muttering fool response "USD only USD only." Costa Rican's will do their best to take advantage of white tourists in general, but I would never recommend anyone does business with Payless, ever.

Absolutely terrible experience with Enterprise at Toronto Pearson Airport. We booked our rental two…read moreweeks in advance, yet after a long flight we were left waiting over 40 minutes at 2:00 AM, only to be told they were sold out and had no vehicle for us. What's the point of making a reservation if it isn't honored? Leaving customers stranded in the middle of the night after confirming our booking is completely unacceptable. To make matters worse, we had no choice but to pay for a taxi to our hotel in the middle of the night because Enterprise failed to provide the car we had reserved. The customer service was unprofessional, disorganized, and showed no urgency or genuine effort to help. This experience caused unnecessary stress and extra expense after an exhausting day of travel. I will never book with Enterprise again and would strongly advise others to think twice before relying on them.

Horrible customer service from the Pearson Airport location. My husband took a rental from Timmins…read morelocation and drove it to work in Toronto. He parked it at Pearson Airport and when he got back he noticed a flat tire. enterprise roadside assistance told him to bring it to the Pearson location and he received another rental to come home. there was no damage aside from the flat tire and they said yup no damage and provided him with a report that said NO DAMAGE. Three days later they told him there was damage and are expecting his insurance to pay for it. We have the proof that they told him there was no damage. This is horrible customer service and we will not be renting from them ever again.

For 8 years I've been choosing them!! I've been always impressed with them. Raul & his team always…read morehave offered me patience, care & the best deal around. I'd rather spend a few minutes getting their shuttle van from the airport then rent from the airport (which I've tried). Their service, price & truly gentlemanly character has me endorse them to you.

SCAMMERS... AVOID AT ALL COSTS. Unscrupulous manager whose goal is to defraud customers with false…read moredocuments, false claims and fictitious charges to your credit card. They do not honor the terms of the booking and will resort to threats, assaults and act in aggressive manner when you challenge their baseless actions. Cheap to bait you and then take you for a ride with fraudulent charges on your credit card. Do not book here (City car rental or their other name - Surprice Car Rental) and never give them your credit card details or you will regret it for sure. Read all the negative reviews. Those are real experiences. The 5star reviews on google are fake and posted by paid agents and their own people. After my google review, they will try to post more fake 5star reviews to cover up and push mine down. Have initiated legal action against these unscrupulous fly by night operators. Will update on the process as well here.

The worst National I have ever dealt with! From both a vehicle selection standpoint & a customer…read moreservice standpoint. To start with, you will either be stuck with a minivan or a Nissan that has leaky tires & a glitchy infotainment system. Second, they will neglect to close out your rental in a timely manner. I've now had to deal with this twice, where the app says my rental is past due & I receive no receipt. These rentals are for business, & I need to have the receipt as soon as possible to submit for billing purposes. However, National doesn't care, the local branch or the customer service number. They will just say they'll let YYZ Airport National management know, but that does nothing. Absolutely ridiculous - no matter if you are EE status or not, they don't care.

This place was amazing. At 12am Tuesday. I had a family emergency and needed a car. I called a few…read moreplaces but couldn't get through to a person. National. I choose English and reservations. They let me speak to a real person and book a car. I had my car by 1 am and was able to leave to make my way from Toronto to Philadelphia. Car was in great condition and drove amazing for the 8hr journey. The person on the phone and the two workers at the actual branch were very professional and greatly helped me.

Worse place to buy from and "their extended warranty" is a joke. And that guy with the shop in back…read moreis even a bigger rip off artist. I will never step foot in there again. If buying used pay a little more and buy from a dealership!!!

"More sales driven than customer satisfaction" Ask for…read moredetails on a particular used car, they either didn't know much where the used vehicle came from which is a concern or hesitant to disclose. (this is from their wholesaler, hes the one buying the cars for the dealer) I had to do my own research and dig where the history of the vehicle came from the the price they listed it for is over double the price they got it for. One sale agent tells one they had to put money into it thus the car cost more, another sales agent tells me no money is put into it as it is "sold as is" information are not consistent. They had the tone to ask me "if you're really interested come visit and check the car" I already told three times you get me the details of the vehicle or visiting your dealership from 1 hour away would be a pointless visit, and why would I not be interested if I AM THE ONE SEARCHING AND INQUIRING ABOUT THE VEHICLE, logic much? better off buying from a real dealership for same price, at least I wont be mislead with information.