When my seemingly bullet-proof external hard drive came to its demise one rainy summer's day, I frantically searched for someone who could revive it.
Although the guys at Mercury were unsuccessful at retrieving my data, that is a reflection on the poor manufacturing at Seagate (b**tards!) rather than the guys here. The slick and friendly gentleman who attempted to do a number on my drive treated the situation like he was a doctor, but did not charge me for the hassle of examining the case. He gave me a concise diagnosis without deluding my expectations and was extremely apologetic when nothing could be done.
That being said, he shed some light on the matter - my hard drive had slipped disks inside the magnetism, which is in computing terms a terminal illness. An operation on my item would have to be carried out in sterile conditions (I'm not kidding!) in a lab that you ususally have to send your item away to as these places are normally secluded in the country. But I appreciate the effort Mercury's team made and the fact they spent some time mulling over the situation without charging me for it.
For repairs that can be carried out in their workshop they seem to be skilled, with prices at the expected rate for repairs such as these. I sincerely hope I won't have to mourn losing years worth of data again, but if such problems should arise I would return to this laptop surgery. read more